Arlene Villalobos

• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Verified insurance eligibility and coverage for patients.
• Entered patient demographic and insurance data into electronic medical record system.
• Take up to 70 calls a day . It was a lot of data entry for personal confidential information.I also did a lot of online chatting with patients in between calls and provided them answers to their questions and booked dental appointments.
• .Every call had a lot of multitasking. While providing office visit expectations I had to check insurance and make sure all data entered was correct before submitting the booking.
• Communicated by email or phone specific information to the dental office when needed.

• Trained and mentored new employees to maximize team performance.
• Kept employees operating productively and working on task to meet business and customer needs.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Coached crew members to optimize performance and motivate toward more efficient work.
• Cashier, Balance safe at the end of the shift,
• Run Shifts, Responsible for training new employees, setting up the orientation and filling out all the paper work that was required with orientation.
• Opening and closing of the business, Answering store phone for customer service.
• Generate daily sale report, Manage for customer service over the phone or in person.
• Also, in charge of food safety. We get surveyed everyday and our C.E.M. Scores were low, and I was able to bring the team together to make our scores better.

• Collected room deposits, fees, and payments.
• Completed data entry and filing to keep records updated for easy retrieval.
• Completed all tasks in compliance with company policies and procedures.
• Greet all guest and clients.

Make and receive phone calls for services.

In charge of scheduling all the jobs of contractors and schedule appointments.

Handled calls to insurance agents