Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sujey Soto-Gonzalez

Kingston,PA

Summary

I am a detail-oriented, accurate, and dependable worker with an uncompromising work ethic. I am an active listener with strong interpersonal skills. I strive to understand the clients needs and I provide exceptional results. I like to be challenged and I can work in a fast-paced environment. I am a fast learner and very diverse. I am always eager to learn new traits but am very committed to progressing. I go above and beyond for the company and clients I work for.

Overview

14
14
years of professional experience

Work History

Paralegal

Mack Law Office
08.2023 - Current
  • Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
  • Edited and proofread legal documents to verify accuracy.
  • Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
  • Conducted detailed client intakes and entered information into company database.
  • Prepared legal briefs, motions, and pleadings.
  • Liaised with other paralegals and legal staff to complete common tasks on schedule.
  • Monitored changes in laws, regulations and other legal matters to keep firm compliant with requirements.
  • Contacted clients to schedule appointments and discuss progress of cases.
  • Revised and finalized letters, briefs, and memos.
  • Researched statutes, decisions, legal articles, and codes.
  • Collaborated with attorneys to develop strategies for each case.

Senior Account Specialist

Bank of America
10.2021 - 07.2022
  • Reviewed financial status and evaluated discrepancies by assessing account information and activities.
  • Established accounts for new customers and updated existing accounts with current demographic and order information.
  • Received, prioritized and responded to multiple points of customer communication.
  • Recommended and implemented solutions based on issue analysis and business implications.
  • Entered client activity and interactions in CRM system for knowledge management and reporting.
  • Collected information from business contacts to identify customer needs and drive profits using targeted sales tactics.
  • Developed and presented price quotes to customers to estimate costs.
  • Explained capabilities and product benefits to craft focused client solutions.
  • Drove revenue through excellent account service and new product proposals.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Listened to customer needs to identify and recommend best products and services.
  • Analyzed sales space capacities based on system parameters, securing high stock availability.

Internet Sales Manager

MotorWorld Hyundai
07.2022 - 08.2023
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Negotiated product sales and trade-in deals for maximum profit.
  • Set and exceeded sales goals and KPIs for marketing campaigns.
  • Maintained relationships and followed up with customers.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Coached, developed and motivated team to achieve revenue goals.
  • Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.

Manager/ Supervisor

Metro by T-Mobile
10.2013 - 02.2020
  • My responsibilities are to make sure my employees are trained.
  • I am to take care of deposits, inventory, sales numbers, and store appearance.
  • I am to make sure that our goal as a team are being met.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Achieved results by working with staff to meet established targets.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Secretary

Moses & Gelso
05.2010 - 01.2013
  • I answered the telephone calls promptly and in an appropriate manner.
  • I maintained and organized offender records and documentation in compliance with department legal standards.
  • I had to go file motions at our Court House and sit in on trials.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
  • Diligently edited legal correspondence for grammar and spelling.
  • Created, indexed, and maintained client binders.
  • Obtained signatures from attorneys for legal documents.
  • Scheduled and made appointments for [Number] attorneys.
  • Arranged for delivery of legal correspondence to clients, witnesses, and court officials.

Education

Associate of Science - Nursing

Fortis Institute
Scranton, Pennsylvania

High School Diploma -

Lincoln Academy
Texas City, Texas
2013

Skills

  • Troubleshooting skills
  • Proficient in customer account care
  • Multi-channel contact center software
  • High customer service standards
  • Staff training
  • Calm under pressure
  • Spreadsheet management
  • Billing
  • Call center
  • Client
  • Clients
  • Customer service
  • CVS
  • Directing
  • Documentation
  • Staff training
  • Fast
  • Inventory
  • Legal
  • Sales
  • Spreadsheet
  • Telephone
  • Sales management
  • Complaint resolution
  • Organization and Time Management
  • Taking Client Histories
  • Critical Thinking
  • Microsoft
  • Profitability Assessments
  • Customer Complaint Resolution
  • Infrastructure Planning
  • Team Building
  • Computer Skills
  • Fluent in Spanish
  • Legal Jargon Knowledge
  • Document Filing
  • Attorney Support
  • Court Transcription
  • Records Management
  • Proofreading
  • Document Preparation
  • Office Administration
  • Criminal Law
  • PAC FILE

Languages

Spanish
Native or Bilingual

Timeline

Paralegal

Mack Law Office
08.2023 - Current

Internet Sales Manager

MotorWorld Hyundai
07.2022 - 08.2023

Senior Account Specialist

Bank of America
10.2021 - 07.2022

Manager/ Supervisor

Metro by T-Mobile
10.2013 - 02.2020

Secretary

Moses & Gelso
05.2010 - 01.2013

Associate of Science - Nursing

Fortis Institute

High School Diploma -

Lincoln Academy

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Sujey Soto-Gonzalez