Sujey Soto-Gonzalez
Kingston,PA
Summary
I am a detail-oriented, accurate, and dependable worker with an uncompromising work ethic. I am an active listener with strong interpersonal skills. I strive to understand the clients needs and I provide exceptional results. I like to be challenged and I can work in a fast-paced environment. I am a fast learner and very diverse. I am always eager to learn new traits but am very committed to progressing. I go above and beyond for the company and clients I work for.
Overview
14
14
years of professional experience
Work History
Paralegal
Mack Law Office
Kingston, PA
08.2023 - Current
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Edited and proofread legal documents to verify accuracy.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Conducted detailed client intakes and entered information into company database.
- Prepared legal briefs, motions, and pleadings.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Monitored changes in laws, regulations and other legal matters to keep firm compliant with requirements.
- Contacted clients to schedule appointments and discuss progress of cases.
- Revised and finalized letters, briefs, and memos.
- Researched statutes, decisions, legal articles, and codes.
- Collaborated with attorneys to develop strategies for each case.
Senior Account Specialist
Bank of America
Scranton, PA
10.2021 - 07.2022
- Reviewed financial status and evaluated discrepancies by assessing account information and activities.
- Established accounts for new customers and updated existing accounts with current demographic and order information.
- Received, prioritized and responded to multiple points of customer communication.
- Recommended and implemented solutions based on issue analysis and business implications.
- Entered client activity and interactions in CRM system for knowledge management and reporting.
- Collected information from business contacts to identify customer needs and drive profits using targeted sales tactics.
- Developed and presented price quotes to customers to estimate costs.
- Explained capabilities and product benefits to craft focused client solutions.
- Drove revenue through excellent account service and new product proposals.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Listened to customer needs to identify and recommend best products and services.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
Internet Sales Manager
MotorWorld Hyundai
Wilkes-Barre, PA
07.2022 - 08.2023
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Negotiated product sales and trade-in deals for maximum profit.
- Set and exceeded sales goals and KPIs for marketing campaigns.
- Maintained relationships and followed up with customers.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Coached, developed and motivated team to achieve revenue goals.
- Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
Manager/ Supervisor
Metro by T-Mobile
Wilkes-Barre, Pennsylvania
10.2013 - 02.2020
- My responsibilities are to make sure my employees are trained.
- I am to take care of deposits, inventory, sales numbers, and store appearance.
- I am to make sure that our goal as a team are being met.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Achieved results by working with staff to meet established targets.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Conducted routine inspections to check quality and compliance with established specifications.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Boosted team performance by developing customer service training materials and conducting service training.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Secretary
Moses & Gelso
Wilkes-Barre, Pennsylvania
05.2010 - 01.2013
- I answered the telephone calls promptly and in an appropriate manner.
- I maintained and organized offender records and documentation in compliance with department legal standards.
- I had to go file motions at our Court House and sit in on trials.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Diligently edited legal correspondence for grammar and spelling.
- Created, indexed, and maintained client binders.
- Obtained signatures from attorneys for legal documents.
- Scheduled and made appointments for [Number] attorneys.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
Education
Associate of Science - Nursing
Fortis Institute
Scranton, PennsylvaniaHigh School Diploma -
Lincoln Academy
Texas City, Texas2013
Skills
- Troubleshooting skills
- Proficient in customer account care
- Multi-channel contact center software
- High customer service standards
- Staff training
- Calm under pressure
- Spreadsheet management
- Billing
- Call center
- Client
- Clients
- Customer service
- CVS
- Directing
- Documentation
- Staff training
- Fast
- Inventory
- Legal
- Sales
- Spreadsheet
- Telephone
- Sales management
- Complaint resolution
- Organization and Time Management
- Taking Client Histories
- Critical Thinking
- Microsoft
- Profitability Assessments
- Customer Complaint Resolution
- Infrastructure Planning
- Team Building
- Computer Skills
- Fluent in Spanish
- Legal Jargon Knowledge
- Document Filing
- Attorney Support
- Court Transcription
- Records Management
- Proofreading
- Document Preparation
- Office Administration
- Criminal Law
- PAC FILE
Languages
Spanish
Native or Bilingual
Timeline
Paralegal
Mack Law Office
08.2023 - Current
Internet Sales Manager
MotorWorld Hyundai
07.2022 - 08.2023
Senior Account Specialist
Bank of America
10.2021 - 07.2022
Manager/ Supervisor
Metro by T-Mobile
10.2013 - 02.2020
Secretary
Moses & Gelso
05.2010 - 01.2013
Associate of Science - Nursing
Fortis Institute
High School Diploma -
Lincoln Academy