Suk Ching Au Yeung
Gaithersburg,MD
Summary
Healthcare operations and program leader with 20+ years of progressive experience in clinic management, revenue cycle oversight, Medicaid program development, and patient entitlement services. Proven ability to lead cross-functional teams, ensure compliance with federal and state regulations, and drive strategic initiatives that enhance care delivery, optimize financial outcomes, and expand access for underserved populations.
Qualified Clinic Manager with proven track record in overseeing clinic operations and ensuring high standards of patient care. Successfully managed day-to-day administrative tasks and improved operational efficiency. Demonstrated expertise in team leadership and patient relations.
Experienced with clinic operations management, team leadership, and patient care. Utilizes effective communication and organizational skills to enhance clinic efficiency. Knowledge of healthcare regulations and best practices ensures compliance and quality care.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
17
17
years of professional experience
1
1
Certificate
Work History
Clinic Manager
CCACC Health Center
07.2023 - 05.2025
- Established an on-site phlebotomy station, improving access and safety for elderly patients.
- Created a co-payment collection log, increasing accountability and reducing outstanding balances.
- Standardized billing, denial, and collection reports to support data-driven oversight and workflow correction.
- Provided financial reporting to the management team based on data analysis.
- Monitored daily logs to ensure payment accuracy.
- Coordinated with IT to resolve system-related operational issues.
- Implemented eligibility checks to decrease denial rates.
- Negotiated with vendors to reduce setup costs by 40%.
- Supervised administrative staff, fostering a collaborative and efficient work environment.
- Streamlined clinic operations to enhance patient flow and reduce wait times.
- Analyzed patient feedback to identify areas for service improvement and implement solutions.
- Coordinated scheduling of medical personnel to optimize resource allocation and service delivery.
- Resolved patient complaints promptly, ensuring a positive experience for all parties involved.
- Prioritized patient confidentiality, adhering to HIPAA guidelines, and safeguarding sensitive information at all times.
- Negotiated with suppliers to reduce the costs of medical supplies, contributing to budget efficiency.
- Coordinated with healthcare professionals to ensure high-quality patient care and services.
- Collaborated with insurance companies to streamline billing processes, improving cash flow and reducing claim rejections.
- Established and maintained effective communication with staff, physicians, and community organizations to promote high-quality patient care.
- Successfully negotiated client contract renewals to create increased revenue.
- Spearheaded and implemented new projects to expand the scope of engagement.
- Conducted frequent clinic walk-throughs to maintain a safe work environment.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Improved patient satisfaction through effective communication and compassionate care.
- Enforced maintenance of a clean and organized work environment in compliance with safety and sanitation regulations.
Revenue Manager
Vesta, Inc. (Headquarters)
08.2014 - 04.2022
- Led utilization management for Health Home service delivery and billing processes.
- Conducted demonstrations and training for caseworkers and billing specialists.
- Implemented tracking systems, resulting in over 99% collection rates from Health Home services.
- Educated staff on Medicaid rules, regulations, and documentation compliance.
- Oversaw entitlement coordinators, ensuring welfare compliance and low rejection rates.
- Secured funding and vouchers for low-income consumers under the HUD Housing Program.
- Developed and licensed Health Home and Substance Abuse programs under Medicaid.
- Analyzed revenue trends to identify performance opportunities and implement strategic pricing adjustments.
- Developed forecasting models to enhance the accuracy of revenue projections and optimize resource allocation.
- Led cross-functional teams in executing initiatives that improved revenue management processes and efficiencies.
- Mentored junior staff on best practices in revenue analysis and reporting methodologies for enhanced team performance.
- Established strong client relationships, negotiating contracts to maximize overall company earnings.
- Identified issues regarding delayed or incomplete payments and followed through to resolution.
- Prepared cash flow projections, cost analysis, and monthly, quarterly, and annual reports.
Administrative Director / Utilization Manager
Vesta, Inc.
08.2008 - 07.2014
- Reviewed Outpatient Clinic and Psychiatric Rehabilitation Program (PRP) billing reports, ensuring service accuracy.
- Trained consumer employees on front desk duties and HIPAA compliance.
- Monitored client authorizations, reducing rejection rates significantly.
- Assisted regional leadership with vendor negotiation and state audits.
- Led operational initiatives to streamline workflows and enhance productivity across departments.
- Developed and implemented strategic policies that improved organizational efficiency and compliance.
- Evaluated vendor contracts, negotiating terms that optimized service delivery while minimizing expenses.
- Led, directed, managed, and mentored five (5)administrative staff members.
- Kept operations in compliance with both the Code of Maryland Regulations and Federal regulations by developing and directing effective internal systems.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve the overall performance of personnel.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Organized and updated databases, records, and other information resources.
- Negotiated and executed contracts on behalf of the department.
- Led utilization review processes to ensure compliance with regulatory standards.
- Maintained up-to-date knowledge of industry trends, regulations, and guidelines, contributing to the continuous improvement of utilization management practices within the organization.
- Evaluated the performance of remote and in-house utilization review teams, providing feedback and guidance to drive continuous improvement efforts.
- Established strong working relationships with insurance companies, effectively advocating for patients'' needs during reimbursement negotiations.
- Coordinated with other department leaders to align utilization management initiatives with broader organizational goals and objectives.
- Built and managed processes for tracking and monitoring department performance.
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Facilitated meetings among various departments to address challenges or issues affecting the organization''s goals.
- Coordinated cross-functional team projects, ensuring timely completion and successful outcomes.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Negotiated vendor contracts, securing favorable terms and cost savings for the organization.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Updated reports, managed accounts, and generated reports for company database.
- Led change management initiatives, successfully navigating organizational transitions with minimal disruption to ongoing operations.
- Created reports, presentations and other materials for executive staff.
- Mentored junior staff on clinical guidelines and documentation requirements.
- Served as a liaison between clinical staff, administrative personnel, and external stakeholders for all matters related to utilization management, facilitating clear communication across all parties involved.
- Developed internal policies and procedures related to utilization management, resulting in improved efficiency throughout the department.
- Analyzed data from utilization reports, identifying patterns and opportunities for cost savings without compromising patient care quality.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Master of Science (MS) - Healthcare Administration
University of Maryland, University College
Adelphi, MD05.2008
Bachelor of Science (BS) - Family Studies
University of Maryland
College Park, MD05.1999
Skills
- Proficient in Microsoft Office Suite
- Experience with ECW and billing systems
- Operations management
- Healthcare billing proficiency
- Problem-solving skills
- Operational performance tracking
- Operational efficiency enhancement
- Process optimization
- Development of operating plans
- Records maintenance
Accomplishments
- Successfully launched on-site phlebotomy services and expanded lab access for elderly patients at the Health Center, enhancing clinical efficiency and reducing safety risks.
- Implemented a new tracking system with a third-party billing company to create standardized reporting tools for billing, collections, and denials, increasing data transparency and workflow efficiency.
- Negotiated and reduced costs of medical equipment, security systems, moving expenses, and office furniture by 12% to 25% during clinic setup.
- Developed a co-payment tracking system that improved collection rates from 50% to 80% within 12 months.
- Established charity guidelines to ensure equal application opportunities for patients.
Affiliations
The American Association of Healthcare Administrative Management (AAHAM)
Certified Award: September 2025
Adult and Community Education (ACE) Program
Medical Insurance Biller
Certificate Awards: January 2014
Certification
- Certified Revenue Cycle Professional — AAHAM (2025-09)
- Medical Insurance Biller — ACE Program (2014-01)
Languages
English
Professional Working
Chinese (Cantonese)
Native or Bilingual
Timeline
Clinic Manager
CCACC Health Center
07.2023 - 05.2025
Revenue Manager
Vesta, Inc. (Headquarters)
08.2014 - 04.2022
Administrative Director / Utilization Manager
Vesta, Inc.
08.2008 - 07.2014
Bachelor of Science (BS) - Family Studies
University of Maryland
Master of Science (MS) - Healthcare Administration
University of Maryland, University College
The American Association of Healthcare Administrative Management (AAHAM)
The CRCP certification is intended for all supervisors and managers in the revenue cycle industry to help equip you to effectively manage key aspects of the revenue cycle. This certification requires in-depth knowledge of functional areas including registration (front desk), billing, credit & collections, and revenue cycle management.
Core Competencies
- Healthcare Operations Management
- Medicaid & Public Benefits Coordination
- Revenue Cycle & Authorization Oversight
- Licensing & Regulatory Compliance
- Vendor Contract Negotiation
- Staff Supervision & Cross-functional Training
- Excel Reporting & Data Analysis
- Audit Preparation (USDA, SSA)
- Program Expansion & Service Integration
The American Association of Healthcare Administrative Management (AAHAM)
The CRCP certification is intended for all supervisors and managers in the revenue cycle industry to help equip you to effectively manage key aspects of the revenue cycle. This certification requires in-depth knowledge of functional areas including registration (front desk), billing, credit & collections, and revenue cycle management.