Sukaina Tancrede
Oviedo,FL
Summary
Results-driven healthcare management professional with 11 years of experience leading operational teams to enhance efficiency and drive growth. Successfully pioneered initiatives in staff engagement, gender diversity, and cultural development while maintaining stringent budget controls. Demonstrated expertise in strategic planning, regulatory compliance, and patient care coordination, coupled with a strong ability to mentor team members and improve cross-departmental collaboration. Known for high productivity and effective communication skills that ensure quality service delivery in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Practice Manager
Complete Care
Orlando, FL
11.2023 - Current
- Oversee the recruitment, training and performance evaluation of medical office staff
- Coordinate schedule, assign tasks, and ensure efficient workflow
- Manage budgetary aspects, including billing, invoicing, and monitoring expenditures
- Implement cost effective strategies to optimize financial performance
Clinic Administrator
Florida Autism Center
Orlando, FL
02.2023 - 06.2023
- Company Overview: (Company acquisition)
- Oversaw Master Schedule
- Assisted in budget adherence, monitored expenditures, and completed expense reports
- Collaborated with Clinical Director on KPI monitoring, reporting, and solutions
- Managed various audits, implemented audit-related procedures, and upheld workplace safety measures
- Attended essential weekly and monthly meetings, including KPI calls and HR meetings
- Led talent acquisition and retention efforts, setting performance expectations, and fostering a high-performance culture
- Facilitated organizational change aligned with the mission, values, and strategic plan
- (Company acquisition)
Per Diem Front Desk / Med Spa Sales Associate
Pelvic Laser Institute & Akaso Med Spa
Ocoee, FL
10.2022 - 01.2023
- Answered phone calls
- Scheduled patients
- Obtained authorizations and completed referrals
- Sold and promoted Med Spa products and services
- Identified opportunities for upselling or cross-selling additional products or services to enhance the client's overall experience and satisfaction
- Stayed updated on industry trends, new treatments, and product advancements through ongoing training and professional development
Regional Operations Manager
Forta Health Autism
, TX, NM, WA
05.2022 - 08.2022
- Company Overview: (Company shut down)
- Provided Operational management for three regions, overseeing staff and client caseloads
- Offered oversight and actively participated in regional staffing, hiring, and training of clinical employees within the ABA department
- Led and supervised KPI goals for all offices while achieving and exceeding growth opportunities
- Interfaced with families and children, supervising assessment goals, behavior plans, and progress monitoring within each child’s program
- Collaborated with other professionals, effectively communicating behavioral intervention rationale and specific program outcomes
- Collaborated with marketing to expand company reach with physicians
- Oversaw master schedules for all staff
- (Company shut down)
Clinic Administrator
Breakthrough Behavior
Orlando, FL
07.2021 - 05.2022
- Company Overview: (Company acquisition)
- Enthusiastically enforced company policies, creating a welcoming unit environment
- Managed daily operations of the location efficiently
- Assisted in budget adherence, monitored expenditures, and completed expense reports
- Collaborated with Clinical Director on KPI monitoring, reporting, and solutions
- Oversaw scheduling and acted as a communication liaison between caregivers and staff
- Managed various audits, implemented audit-related procedures, and upheld workplace safety measures
- Attended essential weekly and monthly meetings, including KPI calls and HR meetings
- Supported clinical leadership for optimal office functioning
- Led talent acquisition and retention efforts, setting performance expectations, and fostering a high-performance culture
- Facilitated organizational change aligned with the mission, values, and strategic plan
- (Company acquisition)
Operations Manager
InBloom Autism Services
Winter Park, FL
05.2019 - 07.2021
- Collaborated closely with analysts, therapists, and supporting staff to ensure seamless establishment operations
- Engineered and executed enhancements to the billing system, optimizing efficiency, reducing delinquency, and enhancing accuracy
- Effectively resolved patient and team member issues, fostering a positive environment
- Played a vital role in addressing regulatory compliance matters
- Provided comprehensive training to interns and new team members, imparting office procedures and computer system proficiency
- Pioneered staff engagement, gender diversity, and cultural programs, along with an impactful reporting tool that elevated operational quality
- Orchestrated the creation and management of an annual budget, implementing stringent controls to ensure fiscal responsibility and sustainability objectives
- Formulated, enforced, and streamlined internal policies to drive operational efficiency and responsiveness
- Directed day-to-day operations, overseeing a 70-member management team and direct reports, while achieving critical business metrics and continuous improvement objectives
- Mentored team members for enhanced productivity and performance, offering hands-on coaching to align with company goals
- Tracked and presented program outcomes to clients and stakeholders, demonstrating results through comprehensive reports
- Enhanced cross-departmental cooperation and information flow by delivering insightful presentations to staff and administration
Regional Office Manager
Pediatric Associates
Hollywood, FL
03.2015 - 05.2019
- Improved operational systems, processes, and policies to enhance management reporting, information flow, and business processes
- Managed Support Services, optimizing functions and fostering seamless coordination between support and business operations
- Established a comprehensive long-term planning mechanism for operational excellence, developing and enforcing departmental policies and procedures to achieve service objectives
- Monitored and reported on operational matters, opportunities, and development plans while ensuring accurate data entry and process flow to the finance department
- Collaborated across departments, actively engaging in company committees and community meetings, contributing to the organization's scope of practice
- Supervised and guided a diverse team, including Center Managers, Department Managers, Office Coordinators, and Lead Patient Services staff, while overseeing departmental budgets and financial performance
- Adhered to purchasing policies, optimized staffing levels, and devised customer service initiatives for departmental excellence
- Ensured activities aligned with quality management, health and safety, legal requirements, and environmental policies
- Worked closely with the Leadership Team on fundraising events, scheduling for a large team, and various projects, including expansions and disaster management planning
Operations Manager
Path Medical
North Miami Beach, FL
01.2013 - 03.2015
- Orchestrated day-to-day operations through the strategic implementation of both short-term and long-term strategies, ensuring alignment with business plan and profitability objectives
- Oversaw company-wide operations, assuming accountability for profit and loss, scheduling, training, and meticulous inventory control
- Instituted robust policies and standardized operating procedures, meticulously managing quality, enhancing customer service, and optimizing logistics
- Elevated customer experiences by implementing rigorous quality assurance practices, fostering consistently positive interactions
- Spearheaded crew recruitment, selection, and training, emphasizing project execution, customer relations, and unparalleled service delivery
- Assisted senior leadership in executive decision-making, furnishing daily reports to recommend precise corrective actions and drive continuous improvements
- Evaluated quantitative methods, techniques, and approaches, streamlining organizational operations, and enhancing decision-making processes
Education
BACHELOR OF SCIENCE - NEUROSCIENCE
University of Central Florida
Orlando, FL03.2025
Associate of Arts -
Broward College
Davie, FL12.2016
Skills
- Fluent in Spanish
- Fluent in French
- Fluent in Haitian Creole
- Merger and acquisition knowledge
- ABA knowledge
- Oversight of Multi-Site Operations
- EHR - ECW, Salesforce, Central Reach, Catalyst
- P&L accountability
- Cost analysis and savings
- Strategic leadership
- Project management
- Growth and expansion knowledge
- Risk analysis and quality assurance
- Cross-functional collaboration
- Performance metrics and analysis
- Adaptability
- Change management
- Negotiation and conflict resolution
Timeline
Practice Manager
Complete Care
11.2023 - Current
Clinic Administrator
Florida Autism Center
02.2023 - 06.2023
Per Diem Front Desk / Med Spa Sales Associate
Pelvic Laser Institute & Akaso Med Spa
10.2022 - 01.2023
Regional Operations Manager
Forta Health Autism
05.2022 - 08.2022
Clinic Administrator
Breakthrough Behavior
07.2021 - 05.2022
Operations Manager
InBloom Autism Services
05.2019 - 07.2021
Regional Office Manager
Pediatric Associates
03.2015 - 05.2019
Operations Manager
Path Medical
01.2013 - 03.2015
BACHELOR OF SCIENCE - NEUROSCIENCE
University of Central Florida
Associate of Arts -
Broward College
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