Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sukanya Udayakumar

Maple Valley

Summary

Cloud Support Specialist with over 2 years of experience in Azure billing and subscription operations, known for delivering precise and efficient solutions. Expertise in resolving billing discrepancies, optimizing costs, and ensuring SLA compliance through thorough analysis and collaboration. Proven track record in streamlining incident workflows, enhancing customer satisfaction, and generating actionable insights via detailed reporting. Skilled in partnering with engineering, finance, and customer success teams to implement scalable solutions, with additional experience in automation testing and quality assurance.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Azure Cloud Engineer

LTI MINDTREE
Bellevue
10.2022 - 08.2025
  • Resolved complex billing and account issues, ensuring customer satisfaction during service disruptions.
  • Processed SLA credits and managed subscription configurations with precision.
  • Collaborated with Incident Managers and engineering teams to enhance communication and coordination.
  • Conducted detailed billing analyses, identifying opportunities for cost savings.
  • Streamlined incident lifecycle management while documenting case notes for knowledge sharing.
  • Escalated unresolved issues to higher-level support teams for rapid resolution.
  • Maintained extensive knowledge of Azure products to provide accurate solutions.
  • Documented troubleshooting procedures and updated system records comprehensively.

Software Engineer

Mphasis Technologies
Bangalore
08.2017 - 12.2019
  • Prioritized schedules to achieve project goals and enhance customer satisfaction.
  • Collaborated with client personnel to resolve production scheduling conflicts.
  • Engaged in long-term and short-term project planning for timely, high-quality deliverables.
  • Facilitated Scrum activities including sprint planning, backlog grooming, and retrospectives.
  • Applied agile methodology to reduce cycle time and meet target margins.
  • Monitored bug resolution, tested fixes, and supported developers with QA insights.
  • Documented testing procedures for developer reference and future testing initiatives.
  • Conducted code reviews to uphold quality standards and identify improvement opportunities.

Education

Bachelor of Science -

SDMIT
Ujire, DK, Karnataka
06-2017

GED -

Kendriya Vidyalaya No.1 C.P.C.R.I
Kasaragod, Kerala
05-2013

Skills

  • Azure administration
  • Cloud architecture
  • Billing analysis
  • Incident management
  • Subscription configuration
  • Customer relationship management
  • Performance analysis
  • Documentation tracking
  • Software evaluation
  • Automation testing
  • Manual testing
  • Quick Test Professional (HP-QTP/UFT)
  • HP Quality Center (ALM)
  • HPE Agile Manager (AGM)
  • VBScript
  • C programming
  • Core Java
  • PowerShell scripting
  • UNIX operating system
  • Linux environment

Certification

Microsoft Certified - Azure Fundamental, AZ-900

Microsoft Certified : Azure AI Fundamental, AI-900

Timeline

Azure Cloud Engineer

LTI MINDTREE
10.2022 - 08.2025

Software Engineer

Mphasis Technologies
08.2017 - 12.2019

Bachelor of Science -

SDMIT

GED -

Kendriya Vidyalaya No.1 C.P.C.R.I

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