SUKANYA UDAYAKUMAR
WA
Summary
Graduate professional with over 4 years of experience in administrative operations, documentation handling, data entry, record keeping, and customer service. Possesses strong working knowledge of MS Office (Word, Excel, PowerPoint) and experience in handling public queries, reports, and confidential records. Fluent in English and Hindi with proven ability to multitask, work under pressure, and support smooth delivery of services. Holds valid US work authorization and is currently residing in Seattle.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations / Administrative Support Specialist
LTIMindtree
Bellevue, WA
10.2022 - 10.2025
- Assisted customers and internal stakeholders by handling service requests, verifying records, and maintaining accurate documentation.
- Performed data entry, record keeping, and reconciliation of operational records on a daily basis.
- Generated daily and periodic reports ensuring accuracy and compliance with organizational standards.
- Responded to email and telephone queries, providing clear and timely information.
- Coordinated with multiple teams to ensure smooth execution of services within scheduled timelines.
- Maintained confidentiality of sensitive personal and financial information.
- Worked efficiently in a high-volume, deadline-driven environment requiring accuracy and attention to detail.
Administrative & QA Support
Mphasis Technologies
Bangalore, India
08.2017 - 12.2019
- Supported project teams with administrative coordination, documentation, and record maintenance.
- Assisted in data validation, report preparation, and process tracking.
- Handled internal queries and coordinated with stakeholders to resolve operational issues.
- Maintained structured documentation and filing systems for audit and reference purposes.
- Followed established procedures and quality standards while meeting strict deadlines.
- Collaborated with cross-functional teams to define software requirements and specifications.
- Analyzed user feedback to identify areas for system improvements and feature requests.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Education
Bachelor of Science - Computer Science
SDM Institute of Technology
Karnataka, India06-2017
GED -
Kendriya Vidyalaya No.1
Kerala, India05-2013
Skills
- Consular & Administrative Assistance
- Scrutiny of Documents & Applications
- Data Entry & Record Maintenance
- Public Interaction & Visitor Assistance
- Handling Email & Telephone Queries
- Daily Report Generation & Reconciliation
- Office Administration & Filing
- MS Word, Excel & PowerPoint
- Multitasking & Time Management
- Team Coordination & Reliability
- Working Under Pressure
- Confidential Data Handling
Certification
Microsoft Certified – Azure Fundamentals (AZ-900)
Microsoft Certified – Azure AI Fundamentals (AI-900)
Languages
English
Hindi
Kannada
Malayalam
Tulu
Timeline
Operations / Administrative Support Specialist
LTIMindtree
10.2022 - 10.2025
Administrative & QA Support
Mphasis Technologies
08.2017 - 12.2019
Bachelor of Science - Computer Science
SDM Institute of Technology
GED -
Kendriya Vidyalaya No.1