Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Sukara Richardson

Mobile,AL

Summary

Highly detail-oriented and professional Manager with 18 years of experience. Successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Alabama Power
04.2022 - Current
  • Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes

Store Manager

Emergi Cash
01.2022 - 05.2022
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.

Assistant Manager

Covington Credit
08.2018 - 09.2020
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects task.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Increased sales through effective merchandising strategies and targeted promotions.

Assistant Manager

Always Money
09.2015 - 07.2018
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects.

Assistant Manager

Security Finance
09.2014 - 09.2015
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.

Education

Honors Diploma -

C.F. Vigor High School
Prichard
05.2007

Skills

  • Interviewing and Hiring
  • Relationship building and management
  • Customer Service
  • Business development expertise
  • Financial Oversight
  • Cash handling expertise
  • Performance Reviews
  • Work Prioritization
  • Coaching and Mentoring

Additional Information

Available Upon Request

Timeline

Customer Service Representative

Alabama Power
04.2022 - Current

Store Manager

Emergi Cash
01.2022 - 05.2022

Assistant Manager

Covington Credit
08.2018 - 09.2020

Assistant Manager

Always Money
09.2015 - 07.2018

Assistant Manager

Security Finance
09.2014 - 09.2015

Honors Diploma -

C.F. Vigor High School

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Sukara Richardson