Summary
Overview
Work History
Education
Skills
Timeline
SoftwareEngineer
Sukari Mack

Sukari Mack

Brandon,FL

Summary

Hardworking and punctual Lead/Trainer who can both work in fast-paced, physically-demanding jobs while standing and moving for long hours - as well as work in an office setting with dynamic public speaking skills and patience that always exceed management's expectation. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day.

Overview

7
7
years of professional experience

Work History

Returns Lead

RH
Tampa, FL
06.2022 - Current
  • Examined merchandise to determine problems and evaluate for possible solutions or repair.
  • Checked packaging to verify good quality, no damage and acceptable appearance.
  • Inspected returned items to identify damage or defects, documenting information in database.
  • Worked with team members to facilitate efficient returns and provide outstanding customer service.
  • Reported discrepancies or product damages to maintain accuracy and efficiency goals.
  • Exercised safety precautions to prevent injury or damage to products and equipment.
  • Attached identifying tags to track returned items and put back into re-saleable stock.
  • Processed refunds up to specified dollar amounts according to strict company policy.
  • Delivered high-quality customer service by gathering feedback on product issues, malfunctions and deficiencies.
  • Rotated through various departments to meet demands of business.
  • Attached identifying tags to track returned items and put back into stock.
  • Partnered with UPS and FedEx to schedule returned products for pick up and ship replacements.
  • Inspected and recorded incoming and outgoing orders for count, damage and dates.
  • Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
  • Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
  • Traced missing material and shipments through vendor and customer communications.
  • Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
  • Scheduled large shipments and planned logistics to reserve sufficient storage space for incoming items.
  • Corresponded with establishment representatives to rectify damages, shortages or nonconformance to specifications.
  • Determined shipping methods, routes or rates for materials to be shipped.

Live

Ashley Furniture Industries
Tampa, FL
02.2020 - Current
  • Handle all damages, returns, exchanges, refunds and more online issues for customers through Digital Live
  • Messaging and over the phone
  • Handle all escalations for representatives that had customers who are asking to speak with management.

Religious Affairs Specialist MOS Qualified

Army National Guard
02.2017 - Current
  • Synchronize religious support in the military’s contemporary operating environment
  • Duties include preparing spaces for worship, managing supplies, and ensuring the security and safety of the Chaplain during combat situations
  • Execute the commander’s religious support operations, coordinate Traumatic event management and, Soldier crisis management
  • Maintained updated knowledge through continuing education and advanced training.
  • Overseen the religious property, equipment, materials, and funds.
  • Assessed spiritual needs of soldiers, and families.

Trainer

RH
Tampa, FL
01.2021 - 06.2022
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.
  • Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
  • Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training.
  • Implemented and facilitated successful training programs to increase employee engagement, retention and productivity.
  • Facilitated orientation and training classes to communicate policies and procedures to new hires.
  • Developed practical training programs to impart knowledge and improve individual skill sets.
  • Monitored training effectiveness through observation and metrics analysis.
  • Conducted training classes for employees on features and operation of products, client tools and processes.
  • Prepared hard copy training materials, module summaries, videos and presentations.
  • Created tests, exercises and role-plays for courses to verify competency.
  • Managed learning experience consistent with company philosophy and company-wide strategies.
  • Compiled and analyzed weekly trainee retention reports.
  • Worked with subject matter experts to validate relevancy of content.
  • Kept inventory of training supplies and materials and submitted purchase requests to maintain adequate inventory.
  • Designed training performance evaluations and provided training follow-up to incorporate feedback into future modules.

Customer Care Representative

ALORICA
05.2019 - 11.2019
  • Tracked packages, made sure of timely delivery of same day critical shipments and orders, monitoring and tracking critical shipments to ensure timely delivery of equipment, scheduled pickups, ordered supply items for small/large businesses, and claims
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.

Kid Zone Attendant

YMCA
03.2016 - 06.2018
  • Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
  • Required to know and follow YMCA policies and procedures, including those related to medical and disciplinary situations, child abuse prevention, and emergency procedures.
  • Established and maintained safe play environment for children.
  • Created unique themes and fun and educational activities for children between 6wks and 12yrs years old.

Membership Representative

YMCA
03.2016 - 06.2018
  • Assisted customers during selection process of membership plans offered to choose the perfect fit for them.
  • Processed the payments for memberships and programs, created automatic and re-occurring payments, verify the cash drawer is content, and complete shift close- outs properly and to make sure the deposit packet is complete
  • Welcomed both new and existing members to organization by delivering kind greeting upon entrance.
  • Oversaw membership data system to keep information updated and complete.
  • Promoted effective issue resolution regarding employees or members through active listening and dynamic communication skills.
  • Coached and mentored all employees to be engaging, pleasant and helpful to new and existing members, which improved service expectations.

Wellness Coach

YMCA
05.2016 - 02.2018
  • Responsible for greeting and assisting members in the Wellness Center, which includes orientation and coaching in the proper use and safe practices of exercise equipment
  • Responsible for the overall supervision of the wellness facility to ensure that members are following the posted facility use guidelines and that the environment is maintained in a manner that is clean, comfortable and safe.
  • Coached individuals on healthy life choices to improve well-being.
  • Managed special initiatives to promote healthy improvements such as losing weight and ceasing tobacco usage.
  • Assisted clients with identifying and pursuing different health and wellness objectives.

Education

High School Diploma -

Tampa Bay Tech High School
06.2018

Some College (No Degree) - Economics

Florida International University

Skills

  • Organization and Prioritization
  • Clear Communication
  • Carrier Relations
  • Shipping Method Optimization
  • Routing Determination
  • Problem-Solving
  • Workflow Planning
  • Document Preparation
  • Invoice and Manifest Review
  • Records Management
  • Brand Building and Awareness
  • Class Scheduling
  • Training Method Development
  • Team Exercises
  • Program Monitoring and Tracking
  • Survey Management
  • Leadership Development
  • Class Lecturing
  • Role Playing
  • Focus Group Coordination
  • Virtual Learning Management
  • Job Skill Building
  • Management Consultation
  • Attention to Detail
  • Assignment Delegation
  • Course Materials Development
  • Group Discussion Facilitation

Timeline

Returns Lead

RH
06.2022 - Current

Trainer

RH
01.2021 - 06.2022

Live

Ashley Furniture Industries
02.2020 - Current

Customer Care Representative

ALORICA
05.2019 - 11.2019

Religious Affairs Specialist MOS Qualified

Army National Guard
02.2017 - Current

Wellness Coach

YMCA
05.2016 - 02.2018

Kid Zone Attendant

YMCA
03.2016 - 06.2018

Membership Representative

YMCA
03.2016 - 06.2018

High School Diploma -

Tampa Bay Tech High School

Some College (No Degree) - Economics

Florida International University

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Sukari Mack