Sukeila Lazo
Texas City,TX
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
18
18
years of professional experience
Work History
Surgery Coordinator
Orthopedic Specialist of texas
Webster, TX
09.2021 - Current
- Engage with patients face-to-face to clarify surgery process
- Validate insurance benefits
- Facilitate prior authorization process for surgical procedures
- Ensure accurate coding of surgeries for billing purposes.
- Sent H&P form and other patient information to surgery facility.
- Ensure effective communication with patient regarding upcoming surgery.
- Facilitated communication between surgeons and other healthcare professionals involved in a patient's care plan.
- Arranged hospital admissions for patients as required.
- Compiled and coded patient information or data in appropriate computer system.
- Assessed potential risks associated with each surgical procedure before it was scheduled.
- Arranged and scheduled post-operative visits during appropriate timeframe after surgery.
- Performed administrative tasks such as filing documents, answering phones, responding to emails.
- Scheduled appointments for patients, prepared necessary paperwork, and provided information regarding pre-operative instructions.
- Communicated effectively with patients to answer questions about their treatment plans and upcoming surgeries.
Medical Office Specialist
Pediatric Gastroenterology Associates of Houston
Webster, TX
12.2015 - 09.2021
- Confirm medical insurance status and update entries in system alongside all relevant demographic details.
- Handled multi-line phone systems to ensure prompt call responses.
- Verify patients promptly and collect payments
- Translate Spanish-speaking patients
- Ensure completion of all medical notes for accurate billing of consults.
- Assisted with filing and organizing medical records according to established protocols.
- Responded promptly to requests from medical staff members for assistance or information related to patient care.
- Greeted patients upon arrival at the office, checked-in patients, collected necessary paperwork, and provided directions to exam rooms.
- Scheduled appointments for patients via phone and in person.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Patient Service Specialist
Stephen F. Austin chn
Alvin, TX
09.2010 - 12.2015
- Oversee substantial patient volume, encompassing walk-in cases
- Handle multi-line telephone calls and direct to suitable department
- Educated patients on available payment plans and financial assistance options.
- Gather all required payments and update system for end-of-day closeout.
- Explained policies, procedures and services to patients.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Applied HIPAA privacy and security regulations while handling patient information.
Customer Service Cashier
LOWE’S HOME IMPROVEMENT
Texas City, TX
10.2007 - 10.2010
- Examine and process returned merchandise.
- Monitor high customer traffic
- Respond to multi-line telephone inquiries and transfer to appropriate department
- Facilitate online order processing
- Finalize end of day activities
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Welcomed customers, offering assistance to help find store items.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
Education
High school diploma -
Texas city high school
Texas city05.2006
Skills
- Surgery coordination
- Patient scheduling
- Insurance verification
- Prior authorization
- Medical coding
- Patient communication
- Risk assessment
- Administrative support
- Problem solving
- HIPAA compliance
- Attention to detail
- Time management
- Customer service
- Bilingual communication
- Data entry proficiency
References
Available upon request
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Surgery Coordinator
Orthopedic Specialist of texas
09.2021 - Current
Medical Office Specialist
Pediatric Gastroenterology Associates of Houston
12.2015 - 09.2021
Patient Service Specialist
Stephen F. Austin chn
09.2010 - 12.2015
Customer Service Cashier
LOWE’S HOME IMPROVEMENT
10.2007 - 10.2010
High school diploma -
Texas city high school
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