Summary
Overview
Work History
Education
Skills
Timeline
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Sukendra Oliver

Brandon,FL

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

Insurance Agent

USAA
08.2022 - Current
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Maintained high standards of customer service by building relationships with clients.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Prepared and reviewed insurance applications to verify compliance with regulations.

Customer Service Representative

Maximus Federal
08.2019 - 04.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Patient Care Technician

Tampa General Hospital
01.2018 - 06.2019
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.

CNA

Tampa Lakes Health And Rehabilitation Center
01.2017 - 12.2017
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

CNA

Hawthorne Village Healthcare And Rehabilitation
08.2015 - 10.2016
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards

CNA

Central Park Healthcare & Rehabilitation
04.2014 - 08.2015
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Education

High School Diploma -

Tampa Bay Tech High School
Tampa, FL
06.2010

Skills

  • Underwriter Collaboration
  • Claims Information Gathering
  • Insurance Eligibility
  • Healthcare Expertise
  • Nursing Staff Support
  • Patient Relationship-Building

Timeline

Insurance Agent

USAA
08.2022 - Current

Customer Service Representative

Maximus Federal
08.2019 - 04.2022

Patient Care Technician

Tampa General Hospital
01.2018 - 06.2019

CNA

Tampa Lakes Health And Rehabilitation Center
01.2017 - 12.2017

CNA

Hawthorne Village Healthcare And Rehabilitation
08.2015 - 10.2016

CNA

Central Park Healthcare & Rehabilitation
04.2014 - 08.2015

High School Diploma -

Tampa Bay Tech High School

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Sukendra Oliver