Sukendra Oliver
Brandon,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Insurance Agent
USAA
9527 Delaney Creek BLVD Tampa, FL 33619
08.2022 - Current
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Prepared and reviewed insurance applications to verify compliance with regulations.
Customer Service Representative
Maximus Federal
3020 US 301 Riverview, Fl 33578
08.2019 - 04.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Patient Care Technician
Tampa General Hospital
1 Tampa General Circ Tampa, Fl 33606
01.2018 - 06.2019
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
CNA
Tampa Lakes Health And Rehabilitation Center
Lutz, FL
01.2017 - 12.2017
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
CNA
Hawthorne Village Healthcare And Rehabilitation
Brandon, FL
08.2015 - 10.2016
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
CNA
Central Park Healthcare & Rehabilitation
Brandon, FL
04.2014 - 08.2015
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
High School Diploma -
Tampa Bay Tech High School
Tampa, FL06.2010
Skills
- Underwriter Collaboration
- Claims Information Gathering
- Insurance Eligibility
- Healthcare Expertise
- Nursing Staff Support
- Patient Relationship-Building
Timeline
Insurance Agent
USAA
08.2022 - Current
Customer Service Representative
Maximus Federal
08.2019 - 04.2022
Patient Care Technician
Tampa General Hospital
01.2018 - 06.2019
CNA
Tampa Lakes Health And Rehabilitation Center
01.2017 - 12.2017
CNA
Hawthorne Village Healthcare And Rehabilitation
08.2015 - 10.2016
CNA
Central Park Healthcare & Rehabilitation
04.2014 - 08.2015
High School Diploma -
Tampa Bay Tech High School