Sukhada Kandhare
Charlotte,NC
Summary
Certified PSPO I and POPM SAFe 6 Business Analyst with 8+ years of experience in product management. Expertise in driving iterative business process improvements and delivering value through strategic solutions. Adept at collaborating with cross-functional teams, partnered with internal as well as external customers like Costco, Unilever, P&G, L’Oreal etc. My key achievement includes spearheading the launch of Spend and Payout Program Reports that eliminated the manual interventions and provided a self-served reporting ability to view spend and revenue share data to the customers. Equipped with excellent communication skills, work ethics, and possesses a strong sense of leadership with a commendable record of accomplishment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sr. Business Execution Consultant
Wells Fargo
Charlotte, USA
03.2023 - Current
- Led the development and launch of ‘Program Reports’, delivering revenue share performance insights for commercial banking customers, reducing service center calls, manual interventions and workload of account managers
- Gathered requirements from stakeholders, including account managers, business users and architects to define project scope
- Analyzed upstream systems to identify and understand data elements, ensuring accurate data mapping and seamless integration with downstream processes
- Collaborated with cross-functional teams to translate business objectives into solution requirements to create clear, actionable user stories and features aligned with the product vision
- Spearheaded product management for the ‘Corporate Credit Utilization Alert’ feature, providing customers with an UI to track their credit utilization status online
- Partnered with the technical team to migrate the application to Azure Cloud, overseeing timelines, backlog management to ensure successful, on-time migration
- Defined and prioritized the product backlog based on business needs, customer feedback, and stakeholder input to ensure the team works on the most valuable features and delivers high value outcome on time
- Created prototypes using Mural whiteboard, draw.io and balsamiq for better clarity on requirements of user interface projects
- In collaboration with UI/UX team, using Glassbox, captured user behavior, friction points and identified areas for improvement and an opportunity for product optimization
- Monitored key product performance metrics and adjusted strategies as necessary to meet the product goals
- Created test plan and coordinated with teams for test customer and data setup when required
- Participated in PI planning sessions and presented team’s efforts to the product, discussed dependencies and prioritized items accordingly
- Documented user guides using Scribe AI and conducted training sessions for end users
- Collected and analyzed customer insights and feedback to identify opportunities for product improvements, resulting in enhanced user experience
- Managed over 10 projects simultaneously during my tenure
Technical Service Manager
Sudarshan Chemicals Ltd.
Pune, India
11.2016 - 11.2018
- Served as a Business Analyst for developing a unified platform that streamlined access to key services for customers by integrating functional APIs with legacy systems
- Worked on key services such as stock inquiries, order placement, order status, delivery tracking, and return management that enhanced user experience and system’s operational efficiency
- Engaged with stakeholders, SMEs, and system design architects to elicit requirements and translating them into business requirements and solution requirements aligned with business goals
- Collaborated with brands like Unilever, L’Oreal, P&G to gather additional input and feedback to improve customer experience on using APIs
- Developed comprehensive mapping documentation to bridge the gap and to align the legacy system with the EDI structure of the new interface, ensuring seamless integration
- Conducted detailed impact analysis to assess potential effects on customer systems and legacy platforms, ensuring a smooth transition to the new interface
- Strategized and implemented an incremental onboarding approach for new APIs, prioritizing based on complexity and potential impacts on customer business processes
- Maintained a well prioritized product backlog, user stories, features and documented all changes on the confluence
- Participated in all scrum ceremonies, facilitated refinement sessions and validated acceptance criteria with the team and other product management stakeholders
- Developed use cases and led user acceptance testing (UAT) with QA team
- Presented product progress and demos to the product management team, highlighting key achievements
- Identified and communicated risks, gaps, and delays in development to ensure timely resolution
Technical Sales Manager
Merck Ltd.
Mumbai, India
02.2014 - 10.2016
- Led the integration of Salesforce to centralize customer data, including contact details, sales visits, conversation history, project status, seedings and wins
- This integration provided the organization with a unified platform for tracking customer interactions, improving reporting capabilities, and enabling the sales team to meet targets through enhanced data visibility and process acceleration
- Evaluated sales team’s needs and defined project scope, including process flows, phases, and timelines
- Conducted brainstorming sessions with stakeholders to ensure clear project boundaries and defined deliverables
- Analyzed risks and impacts, proposed risk mitigation strategies and addressed business implications of integrating Salesforce with existing systems
- Supported the sales team by improving reporting, data tracking, and project visibility, ultimately helping them meet and exceed sales targets
- Collaborated with development and QA team to clarify requirements, validate test cases, and prioritize issues
- Created presentations for stakeholder to demonstrate the progress and conducted user training sessions
- Collaborated with the sales team to understand various regulatory/technical request documents that are critical to the customers and added enhanced the features to streamline document generation
Technical Service Associate
Galaxy Surfactants Ltd.
Mumbai, India
07.2012 - 02.2014
- Served as a Business Analyst to develop a web application that collected data from testing instruments via APIs, stored it in a centralized database, and generated consolidated reports for R&D teams and key customers
- Collaborated with key customers and R&D scientists to gather requirements for customized report formats aligned with their specific needs
- Captured and documented Business Requirements Document (BRD) and translated them into functional specifications for technical team
- Worked with development teams to integrate APIs for seamless data collection and generate customized test result
- Oversaw System Integration Testing (SIT) and User Acceptance Testing (UAT), providing updates and insights to the product team
- Delivered training sessions to key customers and R&D scientists, ensuring effective utilization of the application
- Actively participated in Agile development processes, contributing to sprint planning, review meetings, and ensuring on-time project delivery
Education
Post Graduate Diploma in Management -
Mumbai University
Mumbai, India06-2012
Bachelor of Technology -
Dr. D. Y. Patil University
Mumbai, India06-2010
Skills
- Stakeholder Management
- Business Analysis and Modeling
- Process Re-engineering
- Documentation & Communication
- Agile (Scrum) Methodology
- Prototyping and Conceptual Design Mockups
- User Acceptance Testing (UAT)
- Banking, manufacturing and Sales domains
- Product Strategy & Roadmapping
- PowerPoint Presentation Expertise
- API and cloud-based product experience
- JIRA, Confluence and SQL
- Mural, Drawio, Balsamiq and Lucid chart
Certification
- Professional Scrum Product Owner I, Scrum.org
- SAFe 6 Product Owner/Product Manager, Scaled Agile
Languages
English
Full Professional
Hindi
Full Professional
References
References available upon request.
Timeline
Sr. Business Execution Consultant
Wells Fargo
03.2023 - Current
Technical Service Manager
Sudarshan Chemicals Ltd.
11.2016 - 11.2018
Technical Sales Manager
Merck Ltd.
02.2014 - 10.2016
Technical Service Associate
Galaxy Surfactants Ltd.
07.2012 - 02.2014
Post Graduate Diploma in Management -
Mumbai University
Bachelor of Technology -
Dr. D. Y. Patil University
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