Sukhdeep Hayer
New Hyde Park,NY
Summary
Experienced healthcare professional seeking Administrator position to leverage expertise in hospital operations, patient admissions, and healthcare management. Dedicated to improving efficiency, enhancing patient care, and driving organizational growth through strategic leadership and innovative solutions.
Overview
15
15
years of professional experience
Work History
Admitting Director
Lincoln Hospital
Bronx, NY
01.2022 - 10.2024
- Oversee daily operations of the Admitting Department, ensuring seamless patient intake, bed assignments, and interdepartmental coordination
- Manage and train a team of admission coordinators and administrative staff to handle patient inquiries, admissions, and transfers efficiently
- Collaborate closely with Emergency Department, Nursing, and other units to optimize patient flow and bed utilization
- Monitor key performance metrics including patient wait times, bed occupancy rates, and admission accuracy to ensure adherence to departmental and hospital goals
- Develop and implement policies and procedures to streamline the admitting process and enhance patient experience
- Handle escalations, resolve patient admission issues, and ensure compliance with hospital policies, regulations, and quality standards
- Ensure compliance with all regulatory requirements including TJC, NYDOH and HHC Board of Directors, etc
- Ensure compliance with state/city and H+H guidelines for contracts
- To document and communicate occurrences that require administrative intervention
- To function as a contact person/ liaison to the Emergency Medical service, Medical Examiner's Office, Organ Donor network and other agencies and organizations who relate to patients and their families
- Performs other duties as assigned/needed by Chief Operating Officer
- Support Operation Center with daily patient flow huddles and different projects that go hand in hand with admitting department
- Assume the responsibilities of the Director of Operations in his absence
Sr. Executive Secretary
Lincoln Hospital
Bronx, NY
07.2022 - 12.2023
- Maintain executive's calendar and assist in planning appointments, meetings and conferences
- Take minutes of the meetings, prepare agendas and make necessary arrangements
- Receive and screen phone calls and redirect them when appropriate
- Handle confidential documents ensuring they remain secure
- Maintain electronic and paper records ensuring information is organized and easily accessible
- Perform designated administrative and Operational assignments and also performs related work as assigned
- Perform research to compile and arrange data for consideration
- Work on clinical and non-clinical contracts by running monthly contract repots and assigning it to the evaluators locally to evaluate the contracts in timely manner and also communicate with Central Office to retrieve contracts for review
- Report out all the contract evaluation in Hospital wide meetings monthly
- Work with Operations leadership to submit the appropriate vacancy position requests for VCB and also review documents for submission in timely manner
- Process the approved ARFS and applicant referrals by communicating with departmental heads and Human Resources
- Track all the approved / denied ARFS and applicant referrals
- Collaborate with all the Operations leadership to submit PI projects, assignments and departmental projects to COO in timely manner
- Assist Operations leadership to follow up on pending invoices and work with accounts payable to ensure that there is no credit hold with the vendors who are in contract with the facility
Coordinating Manager Lv-B
Lincoln Hospital
Bronx, NY
04.2021
- Maintain appropriate logs and records of all work performed in the finance department
- Organize meetings, Webex for the CFO and the department leaders
- Provide administrative support to the CFO
- Create, prepare and maintain reports as needed
- Serves as liaison between Finance, other departments and Central office to keep all the H+H/Lincon contracts updated
- Review backlogs in order to expedite productivity
- Keep records of all checks received from and paid to vendors
- Conduct/ attend meetings to ensure assignments are completed in a timely manner
- Work on special project assignments assigned by CFO
Coordinating Manager Lv-A
Metropolitan Hospital
New York, NY
01.2021 - 03.2021
- Maintain appropriate logs and records of all work performed in the finance department
- Organize meetings, Webex for the CFO and the department leaders
- Provide administrative support to the CFO
- Create, prepare and maintain reports as needed
- Perform secretarial/clerical work for the CFO
- Work on special project assignments
Assistant HCPPA
Queens Hospital Center
Jamaica, NY
12.2019 - 12.2020
- Admit patients from Emergency Department to the units
- Transfer Patients within the floors
- Supervise staff and update them with daily information
- Run reports on a timely manner.
- Answer phone calls from patient's family member, prisons, insurance companies and nursing home facilities
- Coordinate with directors to implement progressive changes for the betterment of the staff
- Complete and amend death certificates
- Send out Census reports
Hospital care Investigator and CAC
Queens Hospital Center
Jamaica, NY
09.2019 - 12.2019
- Interview Patients for Ambulatory Procedure to give Financial Clearance
- Fee scale the patients and reduce bills for Ambulatory Surgery Procedure
- Call Health Insurance companies to verify Eligibility and Get authorization for Ambulatory procedures
- Process Medicaid Applications for Ambulatory Procedures
- Enrolls Patients with Marketplace insurance
- Helping Patient Accounts Ambulatory billing, Medicare Denials and claims
- Answer phone Calls from Patients regarding their bills
- Work on Special Projects
- Work with HURON analyzing accounts
- AR management for Ambulatory Surgery
Patient Accounts Department Billing and Coding Intern
Queens Hospital Center
Jamaica, NY
11.2009 - 08.2012
- Process medical records to insurance companies
- Helping Patient Account's department in processing patient billing and claims
- Develop invoices for workers compensation, no fault and crime victims
- Perform other patient account duties
Education
Masters in Business Administration - Business Administration
DeVry and Keller University
New York, NY12.2024
Bachelors in Technical Management - Health Service Administration
DeVry College
New York, NY06.2023
Associate in Applied Science Degree - Health Service Administration-Medical Insurance, Billing and Coding
Berkeley College
New York, NY06.2011
Bachelor of Business Administration Degree - Management
Mumbai University
Mumbai, India06.2006
Skills
- Microsoft Office 2013: Word, Excel, PowerPoint, and Internet Research; fluent in OAM, Sorian, and EPIC billing systems
Languages
Fluent in English, Hindi, Punjabi and other south Asian local dialects
Hobbies and Interests
Reading, Travelling, Do research and studies on Health care management.
Timeline
Sr. Executive Secretary
Lincoln Hospital
07.2022 - 12.2023
Admitting Director
Lincoln Hospital
01.2022 - 10.2024
Coordinating Manager Lv-B
Lincoln Hospital
04.2021
Coordinating Manager Lv-A
Metropolitan Hospital
01.2021 - 03.2021
Assistant HCPPA
Queens Hospital Center
12.2019 - 12.2020
Hospital care Investigator and CAC
Queens Hospital Center
09.2019 - 12.2019
Patient Accounts Department Billing and Coding Intern
Queens Hospital Center
11.2009 - 08.2012
Masters in Business Administration - Business Administration
DeVry and Keller University
Bachelors in Technical Management - Health Service Administration
DeVry College
Associate in Applied Science Degree - Health Service Administration-Medical Insurance, Billing and Coding
Berkeley College
Bachelor of Business Administration Degree - Management
Mumbai University
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