Summary
Overview
Work History
Education
Skills
Academic Research Projects
Relevant Courses
Languages
Additional Information
Timeline
Generic

SUKHDEEP KAUR DHUNNE

Bowling Green,Ohio

Summary

To obtain a position where I can utilize my education and gain professional experience while contributing to the goals of the company. Highly motivated and detailed-oriented candidate passionate about using data to improve business performance and customer experience. Skilled at leveraging data to develop actionable solutions to business challenges and utilizing data mining and data visualization to create meaningful insights. Excellent technical aptitude and knowledge of programming languages, data analytics and data visualization.

Overview

3
3
years of professional experience

Work History

Investigation and Refund Specialist

Amazon Development Centre Pvt.Ltd
03.2023 - 07.2023
  • Interacting with the customers
  • Investigating
  • Initiating the refund
  • Clearing the technical glitches the drivers face in the drivers app
  • Troubleshooting

Customer Relationship Manager

DTDC EXPRESS PVT. LTD
01.2022 - 02.2023
  • Handling 47 clients in total which also included UPS, AMWAY, Indian Banks, etc
  • Interacting with the clients on a daily basis
  • Working on clearing the given project/dockets on a given timeline
  • Interacting with the branch managers, Area Managers, Zonal Managers and the operational department
  • Client Visits

Sales Executive

BAJAJ Finserv Markets
08.2020 - 02.2021
  • Responsible for checking the eligibility criteria of the customers
  • Collecting and Checking the documentation
  • Explaining about the loan product, things like ROI, taxes, tenure, EMI, etc
  • Helping Customers with Esign and Emandate

Education

Master of Applied Statistics - Business Analytics

BOWLING GREEN STATE UNIVERSITY (BGSU)
05.2025

Bachelor of Computer Science -

SHIVAJI UNIVERSITY
05.2021

Skills

  • Word
  • Excel
  • PowerPoint
  • Access
  • JavaScript
  • Adobe Photoshop
  • Google Drive
  • Zoom
  • Microsoft Teams
  • Mac
  • R
  • SQL
  • Data Analysis
  • Data Modeling
  • Data Visualization and Presentations
  • Python
  • Relationship Building

Academic Research Projects

Face Mask Detector, Shivaji University, Spring 2021, Created a face mask detector software on public CCTV cameras. Researched databases of different facial features, different skin shades, different races to identify a person's face and researched most types of masks that existed. Used tools such as Keras, Tenseflow, OpenCV, Mobile netV2, Deep learning.

Relevant Courses

  • Database Management
  • Regression Analytics
  • Probability

Languages

English
Full Professional
Hindi
Native or Bilingual
Telugu
Native or Bilingual

Additional Information

Cultural Secretary, Indian Student Association (ISA)

  • Spearheaded the organization and execution of diverse social events catering to a broad audience, fostering cultural exchange and community building.
  • Managed budgetary allocations efficiently, ensuring cost-effectiveness and optimal resource utilization for events and activities.
  • Developed and implemented innovative engagement initiatives, contributing to the enhancement of social life within the student community.
  • Cultivated a collaborative environment by leading and coordinating team efforts, fostering teamwork and effective communication.
  • Established a reputation for inclusivity by organizing events that cater not only to Indian students but also to a diverse student body.
  • Demonstrated adaptability and creativity in creating a dynamic calendar of activities, contributing to a vibrant and inclusive campus culture.

This experience has not only strengthened my organizational and budget management skills but has also honed my ability to foster social connections and build effective teamwork in a multicultural setting.

Timeline

Investigation and Refund Specialist

Amazon Development Centre Pvt.Ltd
03.2023 - 07.2023

Customer Relationship Manager

DTDC EXPRESS PVT. LTD
01.2022 - 02.2023

Sales Executive

BAJAJ Finserv Markets
08.2020 - 02.2021

Master of Applied Statistics - Business Analytics

BOWLING GREEN STATE UNIVERSITY (BGSU)

Bachelor of Computer Science -

SHIVAJI UNIVERSITY
SUKHDEEP KAUR DHUNNE