Summary
Overview
Work History
Skills
References
Timeline
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Sukhi Cheema

Reno

Summary

Dynamic Scheduling Coordinator with over 8 years in customer service, adept at managing complex schedules at Reno Heart and Vascular Institute. Recognized for exceptional organizational skills and a calm demeanor in high-pressure situations. Proven ability to enhance patient care and support team efficiency through proactive problem-solving and multitasking.

Overview

9
9
years of professional experience

Work History

Scheduling Coordinator /Front Desk Receptionist

Reno Heart and Vascular Institute
Reno
08.2023 - Current
  • Ensure smooth scheduling for numerous medical practitioners, with enthusiasm.
  • Highly motivated to manage calls in a fast-paced environment.
  • Hold problem-solving skills to de-escalate calls or patient interactions in a calm manner.
  • Collect copays, and past due bills.
  • Active team player who assists in other departments as needed happily.

Baker

Crumbl Cookies
Reno
09.2024 - 01.2025
  • Provided customer service by answering questions about menu items or taking orders from customers.
  • Operated ovens and other equipment to bake products according to established recipes.
  • Ensured that all health regulations were followed at all times while working in the kitchen.

Assistant Manager

Spirit Halloween Store
Reno
07.2024 - 11.2024
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Established processes for monitoring customer satisfaction levels.
  • Created reports on sales trends, inventory levels, and financial data.
  • Maintained up-to-date knowledge of company products and services.

Administrative Assistant

Cherry Bomb Catering
Reno
01.2021 - 08.2023
  • Documented comprehensive event notes for various celebrations. To then set up a one-on-one meeting with our head caterer.
  • Utilized strong organizational skills to efficiently plan events annually and charge accounts accurately.
  • Confidently manage owners' work and personal calendars. Overseeing all catering orders, meetings, events in-house, and owners personal appointments.

Front Desk Receptionist

Star Truck Registration & Permit Services
Turlock
08.2018 - 12.2020
  • Support the owner by promptly arriving at work to open the office for the day.
  • First point of contact: greeting customers, answering phones, and clearly taking down notes.
  • Sort mail, file, upkeep of the office, and any other tasks as needed.
  • Data entry for taxes and IFTA's.

Visual Merchandising Team Lead

Justice Tween Brands
Turlock
07.2016 - 09.2020
  • Support the store manager in floor supervision and loss prevention.
  • Engage with parents and children for a positive customer experience.
  • Ability to manage proper communication with associates and customers.
  • Performed opening and closing duties, including emails, tills, and store goals.
  • Oversaw installation processes for new displays, including setup timelines, staffing needs.

Skills

  • Customer service: 8 years of experience
  • Scheduling appointments: 2 years of experience
  • Multitasking and organization
  • Patient care
  • Willingness to learn
  • Professionalism
  • Knowledge medical terminology/ commercial insurance
  • Various EMR systems

References

References available upon request.

Timeline

Baker

Crumbl Cookies
09.2024 - 01.2025

Assistant Manager

Spirit Halloween Store
07.2024 - 11.2024

Scheduling Coordinator /Front Desk Receptionist

Reno Heart and Vascular Institute
08.2023 - Current

Administrative Assistant

Cherry Bomb Catering
01.2021 - 08.2023

Front Desk Receptionist

Star Truck Registration & Permit Services
08.2018 - 12.2020

Visual Merchandising Team Lead

Justice Tween Brands
07.2016 - 09.2020

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Sukhi Cheema