Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sukhjeet Kaur

Piscataway,NJ

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Receptionist Supervisor

Turkish Lounge
12.2022 - Current
  • Monitored front areas so that questions could be promptly addressed.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Kept high average of performance evaluations.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Completed bi-weekly payroll for [Number] employees.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.
  • Interceded between employees during arguments and diffused tense situations.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.

Associate

Amazon
03.2021 - 01.2022
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Provided product price information to customers.
  • Managed customer relations through communication and helpful interactions.
  • Trained and mentored junior staff on customer service strategies and techniques.
  • Maintained relationships with customers to maximize sales opportunities.
  • Utilized customer feedback to improve product offerings.
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Monitored customer service metrics and performance indicators to identify areas of opportunity.
  • Created promotional materials to advertise products and services.
  • Generated sales reports and presentations for senior management.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Used in-store system to locate inventory and place special orders for customers.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Developed strong rapport with customers and created positive impression of business.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Wrapped, boxed and weighed bakery department products.

Technician

R&D Altanova
11.2017 - 04.2019
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Maintained quality assurance and customer satisfaction objectives.
  • Inspected equipment to identify areas of wear or causes of malfunctions.
  • Observed equipment operation to diagnose and troubleshoot reported issues.
  • Maintained compliance with regulatory standards and safety requirements.
  • Organized work to meet demanding production goals.
  • Tested components and systems to evaluate performance and identify concerns.
  • Completed job reports and logs immediately following service calls.
  • Mentored junior technicians in maintenance, repair and reporting duties.
  • Suggested specialized fixtures, test equipment and procedures for failure analysis.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Worked with diverse types of weather and ground conditions.
  • Checked, repaired and repacked survival equipment to meet specifications.
  • Spread out articles or materials and examined for holes, tears and other defects.
  • Cleaned stains from fabric or garments using spray guns and cleaning fluid.
  • Trimmed cut or torn fabric using scissors or knives and stitched trimmed edges together.
  • Patched holes, sewed tears and ripped seams or darned defects using needles and thread or sewing machines.

Education

Masters in Computer Application - Computer Application

GNE
Ludhiana, Punjab, India
11.2013

Bachelor of Computer Applications - Computer Application

Ramgarhia Girls College
Ludhiana, Punjab, India
04.2011

Skills

  • Operating Switchboards
  • Disciplinary Procedures
  • Office Organization
  • Information Updates
  • Client Screening
  • Clerical Support
  • Administrative Support
  • Supervised Visitation
  • Purchase Orders
  • Customer Communication
  • Material Preparation
  • Customer Satisfaction
  • Office Supplies and Inventory
  • Verifying Dates
  • User Experience
  • Office Procedures
  • Filing Documents
  • Data Communications
  • Weekly Payroll
  • Patient Scheduling
  • Special Requirements
  • Greeting Visitors
  • Customer Inquiries
  • Meal Supervision
  • Workflow Schedules
  • Report Preparation and Analysis
  • Coordinate Schedules
  • Customer Service Management
  • Handling Complaints
  • Microsoft Office
  • Write Reports

Certification

POT Training [2013-05]

  • [Project 24*7] Training - [1 Year]

Languages

English
Professional Working
Hindi
Full Professional
Punjabi
Full Professional

Timeline

Receptionist Supervisor

Turkish Lounge
12.2022 - Current

Associate

Amazon
03.2021 - 01.2022

Technician

R&D Altanova
11.2017 - 04.2019

Masters in Computer Application - Computer Application

GNE

Bachelor of Computer Applications - Computer Application

Ramgarhia Girls College
Sukhjeet Kaur