Sukhjinder Kaur
Fairfield,CA
Summary
. Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance.
Overview
18
18
years of professional experience
Work History
Cosmetologist
10.2014 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Answered phone calls and emails to schedule client appointments.
- Gave all types of hair services including haircuts, hair color, highlights , scalp treatments etc.
Manager at Salon and Threading Tech
01.2008 - 06.2012
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed strong relationships with clients, fostering trust and loyalty through exceptional service delivery.
- Improved customer retention rates by offering personalized consultations to address individual needs and preferences.
- Maintained a clean and organized work environment, ensuring optimal working conditions for all staff members.
03.2009 - 05.2009
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Contributed to efficient laboratory operations by accurately entering patient data and test orders into the electronic medical records system.
- Supported clinical team by promptly delivering specimens to appropriate departments for timely analysis.
- Ensured proper patient identification before each procedure, minimizing risk of incorrect blood collection or results reporting.
- Improved accuracy in identifying veins through extensive practice of palpation techniques on various skin types and ages.
- Assisted in maintaining a clean and organized phlebotomy station, adhering to infection control protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Cashier Team Lead
10.2006 - 01.2008
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
CNA Intern
05.2007 - 07.2007
- Streamlined workflow for nursing staff by efficiently stocking supplies and organizing equipment within the unit.
- Facilitated successful discharges by educating patients on self-care techniques and home safety precautions.
- Upheld strict adherence to HIPAA regulations, safeguarding sensitive patient information at all times.
- Managed time effectively across multiple assignments while maintaining a high level of care for each patient.
- Promoted patient satisfaction by delivering high-quality personal care, including bathing, grooming, and dressing assistance.
- Assisted nurses with wound care procedures, contributing to improved healing outcomes for patients.
- Documented patient information and care activities in electronic health record.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Education
Associate of Arts - Arts Education
Gurunanak Girls College
Ludhiana India ADULT SCHOOL
Fairfield, CA 01.2007 - 8 2007
Health Career College
Concord, CA 01.2009 - 8 2009
Solano Community College
Fairfield, CA 12.2012 - 6 2014
Skills
- Patient Care
- Specimen handling
- Order of draw
- Venipuncture
- Needle disposal
- Patient confidentiality
- Specimen labeling
- Sample and specimen collection
- Infection Control
- Health Education
- Communication abilities
- Decision-Making
Languages
Hindi
Full Professional
Punjabi
Full Professional
English
Full Professional
Timeline
Cosmetologist
10.2014 - Current
Solano Community College
12.2012 - 6 2014
03.2009 - 05.2009
Health Career College
01.2009 - 8 2009
Manager at Salon and Threading Tech
01.2008 - 06.2012
CNA Intern
05.2007 - 07.2007
ADULT SCHOOL
01.2007 - 8 2007
Cashier Team Lead
10.2006 - 01.2008
Associate of Arts - Arts Education
Gurunanak Girls College