Sukhvir Garcha
Sacramento,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
Work History
Department Clerk
Kaiser Permanente
05.2016 - Current
- Displayed strong problem-solving skills by addressing unexpected issues related to patient care or administrative tasks, ensuring minimal disruptions to the overall functioning of the emergency department.
- Minimized errors in patient records by meticulously verifying demographic information and insurance coverage details upon admission.
- Reduced patient wait times with effective communication between medical professionals and accurate data entry.
- Supported medical staff in providing prompt care, coordinating necessary diagnostic tests and laboratory results.
- Enhanced patient satisfaction by efficiently managing check-in and registration processes.
- Collaborated with multidisciplinary teams to ensure comprehensive care for all emergency department patients.
- Processed payment files and analyzed audit reports.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Processed medical insurance claims and payments.
- Assisted with medical coding and billing tasks.
- Received and routed laboratory results to correct clinical staff members.
- Managed office bookkeeping with insurance billing and patient payments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Education
High School Diploma -
Pleasant Grove High School
Elk Grove, CA06.2010
Skills
- Scheduling appointments
- Filing systems
- Data entry proficiency
- Document Management
- Insurance Verification
- Patient Triage
- HIPAA Compliance
- Medical Billing
- Emergency protocols
- Customer Service
- Active Listening
- Problem-solving abilities
- Critical Thinking
- Data Entry
- Customer Relations
- Call center experience
- Money handling abilities
- Conflict Resolution
- Microsoft Excel
- Payment Processing
- Documentation
- Data Collection
- Customer Relationship Management (CRM)
- Clean Driving Record
- Excellent teamwork
Timeline
Department Clerk
Kaiser Permanente
05.2016 - Current
High School Diploma -
Pleasant Grove High School
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