Sukhwinder Kaur
Indianapolis,IN
Summary
A dedicated and passionate professional, with extensive hands-on experience in providing administrative support to complex medical groups. Skilled in managing frontoffice functions, including customer service, patient appointments, insurance authorization, and eligibility. With my background in healthcare and healthcare administration, I have gained the ability to complete tasks in an efficient and timely manner. I am able to maintain substantial organizational, customer service, and communication skills.
Overview
10
10
years of professional experience
Work History
Patient Relations Representative
Indiana Spine Group
11.2023 - Current
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions.
- Streamlined communication between patients and medical staff for improved healthcare experiences.
- Managed patient inquiries, scheduling appointments, and maintaining accurate records with attention to detail.
- Promoted a positive hospital environment by fostering strong relationships with patients and their families.
- Collaborated with multidisciplinary teams to ensure seamless coordination of care for patients.
- Assisted in the development of patient education materials, ensuring accessibility and understanding of important information.
Medical Administrative Assistant
SFH Oncology Associates
03.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
- Organized paperwork such as charts and reports for office and patient needs
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments
- Facilitated new patient prescriptions, refills and prescription pre-authorizations
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
Medical Office Secretary
St. Francis Hospital Ambulatory Service Center
05.2015 - 02.2022
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
- Organized paperwork such as charts and reports for office and patient needs
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments
- Facilitated new patient prescriptions, refills and prescription pre-authorizations
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient
- Assisted patients in scheduling imaging studies and procedures
- Verified or obtained referral numbers or authorizations for upcoming appointments
- Followed-up and documented patients' condition after surgery or other invasive procedures
- Scanned medical records into patient's chart using Epic
- Provided training to new employees and assisted colleagues in enhancing their work strategies.
Dental Secretary
212 Dental Care
12.2014 - 04.2015
- Maintained a workflow that held collaboration with the front desk and back office of dental providers
- Input patient demographics into Dentrix
- Collected and verified patient eligibility
- Assisted patients with scheduling appointments and procedures
- Took messages and directed calls to appropriate staff members
- Maintained patient records and proper privacy disclosure
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services
- Entered coding for billing charges.
Medical Assitant/ Secretary
Dr. Purohit
10.2013 - 03.2014
- Carried out administrative tasks such as scheduling appointments and handling multiple line calls
- Checked patients in and out, while making sure all necessary paperwork was in order
- Verified patient insurance and demographics for current and new patients
- Prepared charts for the doctor to review notes prior to each patient's visit
- Tracked pending and received payments
- Entered superbill for daily scheduled patients
- Assisted patients with referrals and prescriptions
- Handled medical record requests along with disability forms
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Took vitals along with fingerstick for diabetic patients
- Assisted lead medical assistant in EKG's
- Scribed for the physician and ensured the completion of encounter forms/ notes for daily visits.
Education
Master of Science - Public Administration
Southern New Hampshire University
Hooksett, NH02.2024
Bachelor of Science - Cognitive Psychology
Queens College
Flushing, NY06.2018
Skills
- Excellent Microsoft Office, SPSS, Epic (EMR system), AthenaNet,Cerner and Dentrix
- Possess knowledge of ICD 9/10 and CPT coding
- Administrative Skills: Workers Comp and Disability claim processing
- Insurance Verification
Accomplishments
Dean's list 2022
Dean's list 2023
Timeline
Patient Relations Representative
Indiana Spine Group
11.2023 - Current
Medical Administrative Assistant
SFH Oncology Associates
03.2022 - Current
Medical Office Secretary
St. Francis Hospital Ambulatory Service Center
05.2015 - 02.2022
Dental Secretary
212 Dental Care
12.2014 - 04.2015
Medical Assitant/ Secretary
Dr. Purohit
10.2013 - 03.2014
Master of Science - Public Administration
Southern New Hampshire University
Bachelor of Science - Cognitive Psychology
Queens College
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