Sukhwinder Kaur
New York,NY
Summary
Experienced healthcare professional with a strong background in front desk leadership, patient relations, and public health policy analysis. Proven track record in optimizing office operations, enhancing patient satisfaction, and leading teams to achieve operational excellence. As a Patient Relations Representative and Front Desk Lead, I have successfully streamlined processes, improved patient experiences, and ensured compliance with healthcare regulations. In my role as a Public Health Policy Analyst, I’ve provided data-driven recommendations and collaborated with stakeholders to shape policies that improve community health outcomes. Passionate about bridging patient care and policy, I am committed to driving positive change and delivering high-impact results in healthcare settings.
Overview
10
10
years of professional experience
Work History
Public Policy Intern
NH hunger Solutions
Concord, NH
01.2023 - Current
- Led in-depth analysis of legislative, regulatory, and social policies to provide actionable, data-driven recommendations that shaped key decisions at local, state, and national levels.
- Delivered clear, concise, and impactful policy briefs, white papers, and presentations, translating complex research into actionable insights for government officials, stakeholders, and decision-makers.
- Assessed the economic, social, and environmental impacts of proposed policies, identifying potential outcomes and risks, and offering targeted solutions to optimize program effectiveness.
- Monitored ongoing legislative developments, anticipating shifts in public policy, and proactively advising senior leadership on trends and potential impacts on organizational strategy.
- Applied advanced data analysis techniques (e.g., statistical modeling, econometrics) to assess policy outcomes and forecast potential future scenarios, ensuring robust, evidence-based recommendations.
- Built and maintained relationships with key stakeholders including government agencies, advocacy groups, think tanks, and community leaders, to foster collaboration and advance policy initiatives.
- Worked alongside cross-functional teams (legal, financial, public relations) to draft policy recommendations, ensuring alignment with organizational objectives and compliance with regulatory standards.
Patient Relations Representative
Indiana Spine Group
Carmel, Indiana
11.2022 - 10.2024
- Acted as a liaison between patients and healthcare providers, addressing concerns, resolving complaints, and ensuring a positive patient experience with timely and effective solutions.
- Managed patient appointments, follow-ups, and referrals, ensuring smooth scheduling and minimal wait times while optimizing clinic efficiency.
- Assisted patients with insurance verification, billing inquiries, and claims status, ensuring accurate information and prompt processing.
- Provided patients with clear information on treatment options, insurance, and hospital policies, empowering them to make informed decisions about their care.
- Maintained accurate patient records in electronic health systems (EHR), ensuring confidentiality, regulatory compliance, and seamless communication between medical teams.
Administrative Assistant
SFH Oncology Associates
East Hills, NY
03.2022 - 11.2022
- Efficiently scheduled patient appointments, follow-up visits, and diagnostic procedures, ensuring smooth clinic operations and reducing patient wait times, while accommodating urgent cases with sensitivity and care.
- Maintained accurate, up-to-date electronic medical records (EMR), ensuring compliance with HIPAA regulations and facilitating seamless communication between the oncologist, nurses, and medical team.
- Assisted patients with insurance verification, pre-authorizations, and billing inquiries, ensuring timely submission of claims and minimizing delays in the reimbursement process.
- Acted as a primary point of contact for patients, providing compassionate support and answering medical questions, and coordinating care between specialists to ensure a holistic approach to cancer treatment.
- Prepared and organized patient charts and medical documentation for consultations, treatments, and procedures, ensuring that all necessary information was available for the oncologist ahead of each visit.
- Managed the oncologist’s calendar, coordinated meetings, handled office correspondence, and supported the smooth running of day-to-day operations, ensuring high-quality service delivery in a fast-paced medical environment.
Front Desk Lead
New York Surgical Partners
East Hills
05.2015 - 02.2022
- Led, mentored, and trained a team of front desk staff, creating a collaborative and high-performing team environment that consistently exceeded patient service expectations and office goals.
- Delivered a warm, welcoming experience for patients, handled inquiries with professionalism and empathy, and resolved concerns quickly, resulting in a measurable increase in patient satisfaction scores.
- Managed a complex scheduling system, coordinated appointments, managed provider calendars, and optimized scheduling to ensure minimal patient wait times and maximize daily appointment capacity.
- Oversaw patient billing, insurance verification, and pre-authorizations, proactively addressing issues and ensuring seamless claims processing, reducing claim denials by 15% and improving reimbursement cycles.
- Ensured strict adherence to HIPAA regulations, safeguarded patient confidentiality, and maintained accurate, up-to-date patient records, conducting regular audits to maintain compliance and reduce errors.
Education
Master of Science - Public Administration
Southern New Hampshire University
Hooksett, NH12-2024
Bachelor of Science - Psychology
Queens College
Flushing, NY06-2018
Skills
- Epic software proficiency
- Insurance verfication
- Worker's compensation
- Disability claims processing
- Microsoft Office
- Quantitative analysis
- Survey design
- Legislative research
- Economic analysis
Timeline
Public Policy Intern
NH hunger Solutions
01.2023 - Current
Patient Relations Representative
Indiana Spine Group
11.2022 - 10.2024
Administrative Assistant
SFH Oncology Associates
03.2022 - 11.2022
Front Desk Lead
New York Surgical Partners
05.2015 - 02.2022
Master of Science - Public Administration
Southern New Hampshire University
Bachelor of Science - Psychology
Queens College
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