Summary
Overview
Work History
Education
Skills
Timeline
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Suki Afolabi

New York,NY

Summary

Dynamic and energetic professional with over ten years of customer service experience across several industries. Highly skilled at cultivating relationships and excels in fast paced work environments. Demonstrated ability to think creatively and devise solutions during challenges. Passionate about setting and reaching goals.

Overview

9
9
years of professional experience

Work History

Studio Manager

New York Pilates
01.2024 - Current
  • Act as Brand Ambassador, leader, and shield of fast paced studio.
  • Enhance studio efficiency by streamlining administrative processes and implementing organizational systems.
  • Contribute to increased client satisfaction by addressing concerns promptly and maintaining a clean, welcoming environment therefore promoting studio/brand loyalty
  • Facilitate communication between staff members, fostering a harmonious work atmosphere and promoting teamwork.
  • Implement feedback from clients and staff to continuously improve studio offerings and services.
  • Coordinate schedules for instructors and staff, ensuring smooth daily operations and minimizing scheduling conflicts.
  • Hire and train new employees on studio policies, procedures, software systems, ensuring a seamless integration into the team.
  • Monitor budget by tracking expenses consistently aiding in cost control measures.
  • Manage inventory and supplies, keeping track of stock levels to avoid shortages or overstocking.
  • Monitor instructor performance through regular evaluations providing constructive feedback aimed at enhancing teaching methodologies and brand standards
  • Maintain studio equipment, including cameras, microphones and computers, to limit schedule disruptions.
  • Open and close location and monitor shift changes to uphold successful operations strategies and maximize business success.

Studio Coordinator

Gotham Production Studios
04.2022 - 01.2024
  • Pleasantly greeted all clients and delivered excellent hospitality
  • Point of contact for all matters studio related
  • Created the schedule and organized the workflow of the entire production staff
  • Lead Audio Engineer for all podcast recordings
  • Facilitated recording sessions, edited, sent files and gave studio tours to prospective clients
  • Implemented marketing strategies to promote studio services to potential clients
  • Coordinated with artists, creatives, producers and multi-media companies to schedule studio sessions
  • Ordered and stocked all studio/office supplies
  • Cleaned, disinfected and maintained all studios, sound control rooms as well as main work station and waiting areas for clients and staff
  • Collaborated in team meetings with studio owners, engineers, producers and production crew to keep program in line with creative vision
  • Improved Gotham Production Studio's operations and profitability by applying new methods, policies and standards for success
  • Remained highly composed and calm in extremely fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve premium results

Studio Manager / Administrative Assistant

Uptown Pilates
01.2015 - 01.2024
  • Welcomed studio clients to promote high hospitality standards.
  • Provided excellent customer service for current and potential clients
  • Onboarded new clients and guided them through various payment and membership options
  • Created class and private session schedules for several studios and managed individual schedules for large staff
  • Cross-trained existing employees to maximize team efficiency and performance
  • Promoted a culture of continuous improvement within the team by encouraging open feedback and sharing best practices between colleagues.
  • Collaborated with managers on studio projects
  • Created Social Media content for studios and instructors

Education

Bachelor of Arts - Psychology

Wheaton College
Norton, MA
2014

Skills

  • Audio Engineering
  • Project Management
  • Staff Leadership
  • Scheduling and Coordinating
  • Attention to Detail
  • Event Management
  • Customer Relations
  • Public Speaking
  • Branding / Rebranding
  • Social Media Marketing
  • Voracious Learner
  • Passion for Volunteering

Timeline

Studio Manager

New York Pilates
01.2024 - Current

Studio Coordinator

Gotham Production Studios
04.2022 - 01.2024

Studio Manager / Administrative Assistant

Uptown Pilates
01.2015 - 01.2024

Bachelor of Arts - Psychology

Wheaton College

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Suki Afolabi