Suki Ma
Fremont ,CA
Summary
- Efficient with strong interpersonal and communication skills.
- Friendly and outgoing worker with excellent eye for detail.
- Consistently delivers exemplary customer service. Positive attitude coupled with ability to remain calm and composed in busy work settings.
- Familiar with AdvancedMD and EHR systems using at medical office.
- I am a great verbal communicator, affectionate, giving and open.
- Passionate about helping people and creating satisfying experiences. Strong history of providing top-notch customers service and support.
- Exceptional communication skills with proven track record of building client rapport.
- Excellent listeners to people who with special needs.
- Professional and well-rounded personal assistant with superior clerical skills and admins expertise.
- Successful at satisfying customer needs while meeting and exceeding business objectives.
- Smoothly handles administrative tasks, including coordinating mail, records and travel arrangements.
- Dynamic Office Assistant with 15+ years of experience streamlining workplace efficiency.
- Reliable personal assistance skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands.
- Proficient in using diverse software to produce professional spreadsheets, reports and correspondence. Positive, upbeat and service-oriented attitude toward completing tasks.
- CPR & AED certification
Overview
30
30
years of professional experience
Work History
Social Worker Assistant
Institute on Aging
San Francisco, CA
08.2022 - Current
- Collaborates with social workers to prioritize and assist with care coordination services for PACE participants. Task examples include:
- Provided emotional support to individuals, families, and groups facing difficult life situations.
- Coordinate with transportation and other departments to arrange rides for participants.
- Works closely with the Social Work Lead to ensure optimal support, coordination, and communication with the SW team.
- Understands and applies the regulatory and procedural requirements of PACE and the IOA's policies and procedures.
- Supports and fosters good customer service for PACE participants, their families, community partners, and visitors to the PACE Center.
- Participates in and promotes ongoing efforts toward continuous quality improvement.
- Developed workable solutions for recurring problems for individuals and families.
- Assessed clients' current condition by conversing and taking notes regarding specific problems.
- Helped clients complete paperwork to apply for assistance programs.
- Liaised with social workers, CPS, and attorneys regarding clients' medical care and records.
- Located housing options for 52 displaced individuals by tapping available resources.
- Utilized Procua and EPIC to maintain and update client records and generate reports.
- Directed clients in identifying and obtaining available benefits and community and social services.
- Facilitated client interaction and social support activities such as table games, playing music, and exercising.
- Conducted home visits to assess client needs and provide follow-up care.
- Participated in outreach programs aimed at educating vulnerable populations about available services.
- Advised clients on available financial assistance, legal aid, housing options, and medical services.
- Developed creative solutions for challenging cases by researching best practices.
- Attended court hearings with clients to provide moral support and guidance.
- Worked closely with family members to establish healthy communication patterns within households.
- Provided crisis intervention services such as counseling or referral information when needed.
- Organized community events to raise awareness of social issues affecting the local population.
- Researched new methods of delivering mental health services to improve outcomes.
Home Care Scheduler
Institute On Aging -PACE program
07.2021 - 08.2022
- Create and maintain schedules for 27 home healthcare aides
- Arrange or organize schedules for 156 clients in line with healthcare plans and availability of healthcare personnel that will attend to them
- Perform maintenance of all statistics and reports that have to do with both staff and patients
- Responsible for properly entering client and staff information into a database, and also updating it on a regular basis
- Carry out management of the information databases that contain details of both staff and clients
- Reach out to health caregivers and clients with regards to changes in schedule that may come up on a daily basis
- Build professional relationship(s) with clients so as to ensure excellent service delivery
- Participate in activities or programs that help enhance the quality of service that is being rendered by the organization’s staff
- Ensure scheduling systems are properly maintained. That is, ensure accuracy of scheduling systems
- Show respect for clients by maintaining confidentiality
- Keep the case manager and social workers team updated as regards conflict in schedules.
- Collaborated with various healthcare providers to facilitate delivery of services.
- Used facility EPIC system to update patient records, transmit prescriptions and transfer files.
- Reviewed treatment plans against individual goals and healthcare standards.
- Developed appropriate care plans for at-risk individuals and high-risk families.
- Coordinated support services and optimized communication between healthcare workers and patients.
- Informed patients and families of treatment options and at-home care strategies to reduce unnecessary burden on hospital resources.
- Advocated for placement of patients into community-based treatment settings
- Documented patient status and reported changes in care needs.
- Prioritized and organized tasks to efficiently accomplish service goals.
Shift Supervisor
Starbucks
01.2020 - 03.2021
- Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
- Anticipates customer and store needs by constantly evaluating environment and customers for cues.
- Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
- Provides feedback to store manager on partner performance during shift.
- Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
- Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
- Discovers and responds to customer needs.
- Develops positive relationships with shift team by understanding and addressing individual motivation, need and concerns.
- Executes store operations during scheduled shifts.
- Organizes opening and closing duties as assigned.
- Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
- Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
Barista
Starbucks coffee company
02.2018 - 01.2020
- Merchandised display cases and diligently promoted prepared foods to drive business revenue.
- Greeted guests with pleasant smile and superior customer service.
- Weighed, ground and packed coffee per customer orders.
- Checked temperatures of freezers, refrigerators and heating equipment on hourly basis.
- Cleaned and sanitized work areas, utensils and equipment.
- Keeping watchful eye on levels to avoid empty machines during peak shop hours.
- Monitored cafe for seating availability, safety and wellbeing of guests.
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
- Maintained calm demeanor during high-volume periods and special events.
- Performed minor maintenance and repairs on expresso machine and handled troubleshooting tasks to keep coffee machines operational.
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
- Received and accurately processed customer payments.
- Developed creative and appealing latte art techniques and instructed coworkers in method.
- Operated cash register, collected payments and provided accurate change.
- Listened to customer desires and needs to recommend optimal products.
Acupuncturist Assistant
Johnson Yu Acupuncture Clinic
Hong Kong, HK
06.2016 - 06.2017
- Called patients to schedule appointments, consistently double-checking information and availability.
- Check on patients to ensure their comfort, prepares herbal formulas, pulls needles; applies gua sha, cupping, or moxibustion; handles the front desk checkout.
- Replenished office supplies and kept every room patient-ready for optimal operations.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Assisted back office patient processes to reduce customer wait time.
- Reviewed treatment sheets for consistency, completeness and accuracy.
- Sterilized instruments and disposed of contaminated supplies.
- Dispensed herbal formulas with dosages and frequencies to treat health conditions.
- Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
- Updated patient financial information to promote accurate record keeping.
Pre-K Assistant Teacher
Infinity Children’s World
Hong Kong, HK
09.2012 - 06.2015
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
- Taught children foundational skills such as colors, shapes and letters.
- Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
- Planned, budgeted for and executed 12 trips to 12 locations like hiking, picnic and farm.
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
- Promoted good behaviors by using positive reinforcement methods.
- Developed professional relationships with parents, teachers, directors and therapists.
- Kept records of over 25 students' progress, detailing behavioral, emotional, academic and social growth.
- Made healthy, well-balanced breakfasts and lunches for 25 children.
- Distributed quarterly progress assessments and milestone reports to each parent.
Marketing Officer
Hong Kong Tourism Board
Hong Kong, China
06.2005 - 06.2011
- Developed and implemented digital marketing plans that incorporate SEO, social media platforms and video campaigns.
- Strategized approaches to meet objectives and capitalize on emerging opportunities.
- Identified strategic partnerships and gathered market information to gain competitive advantage.
- Leveraged industry trends and competitive analysis to improve marketing campaign performance.
- Conferred with advertising managers to develop and implement marketing plans.
- Planned and executed corporate meetings, lunches and special events for groups of 300+ employees.
- Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Set travel arrangements and gathered documents for management and executive staff meetings and trips.
Marketing Executive
Glamours Trading company
Hong Kong , HK
02.2004 - 05.2005
- Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.
- Assessed marketing campaigns using key metrics and performance indicators.
- Boosted client satisfaction through administration of on-site service requests and effective management of event logistics.
- Coordinated with marketing team to develop and launch promotions and special events.
- Coordinated and managed event-planning logistics, budget administration and team oversight.
Personal Assistant to the Chief Executive Officer
ASAT holdings limited
Hong Kong, HK
01.1999 - 01.2004
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Answered and directed incoming calls using multi-line telephone system.
- Sorted incoming mail and directed to correct personnel each day.
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Prepared, compiled and filed documents as well as reports presented to various parties.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office efficiency.
- Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.
- Communicated client project requirements to vendors and contractors to ensure client satisfaction.
- Attended business meetings and took meeting minutes.
- Managed incoming and outgoing correspondence, including mail, email and faxes.
Personal Secretary
AIA Group
Hong kong, HK
08.1995 - 01.1998
- Created agendas, meeting notes and other documents to enhance collaborative process.
- Received and routed incoming calls and correspondence to promote timely communication.
- Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.
- Fostered productivity by coordinating itinerary and scheduling appointments.
- Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.
- Implemented updated online collection procedures for payment, increasing on-time payments.
- Automated office operations, as well as managed client correspondence, record tracking and data communications.
- Created PowerPoint presentations used for business development.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
Education
Advanced Diploma in Marketing Management - Marketing Management And Research
Hong Kong Management Association
Hong Kong, Hk12.2001
Advanced Diploma - Secretarial Studies And Office Administration
The Hong Kong Management Association
Hong Kong, HK04.2000
High School Diploma -
Poh Oi Hospital Tang Pui King Memo. High School
Hong Kong, HK04.1995
Skills
- Customer oriented
- Active listener
- Engaging personality
- Excellence Customer service
- Multitasking under pressure
- Solid problem solver
- Conflict mediation
- Cooperative team player
- Spreadsheet management
- Proper phone etiquette
- Coordination skills
- Administrative support specialist
- Customer friendly
- Strong interpersonal skills
- Cash handling management
- Fluent in English and Cantonese
- Accurate and detailed
- Problem resolving
- Hiring and training
- Quality assurance controls
- Performance reporting
Affiliations
- I love hiking and walk on the beach with my family during weekend.
- I love to do hot yoga after work to help release any stresses.
Timeline
Social Worker Assistant
Institute on Aging
08.2022 - Current
Home Care Scheduler
Institute On Aging -PACE program
07.2021 - 08.2022
Shift Supervisor
Starbucks
01.2020 - 03.2021
Barista
Starbucks coffee company
02.2018 - 01.2020
Acupuncturist Assistant
Johnson Yu Acupuncture Clinic
06.2016 - 06.2017
Pre-K Assistant Teacher
Infinity Children’s World
09.2012 - 06.2015
Marketing Officer
Hong Kong Tourism Board
06.2005 - 06.2011
Marketing Executive
Glamours Trading company
02.2004 - 05.2005
Personal Assistant to the Chief Executive Officer
ASAT holdings limited
01.1999 - 01.2004
Personal Secretary
AIA Group
08.1995 - 01.1998
Advanced Diploma in Marketing Management - Marketing Management And Research
Hong Kong Management Association
Advanced Diploma - Secretarial Studies And Office Administration
The Hong Kong Management Association
High School Diploma -
Poh Oi Hospital Tang Pui King Memo. High School
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