Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Suki Nguyen

San Francisco ,CA

Summary

Exceptional social skills, memorization ability and balance. Always delivering an engaging and high energy guest service experience. Dedicated to following health and safety procedures and guidelines. Seek to pursue new position with room for advancement alongside growing team. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Customer service-driven team player good at connecting with people and fostering patron loyalty.

Overview

11
years of professional experience

Work History

ENGin

English Language Teacher
05.2021 - 01.2023

Job overview

  • Endured in helping a generation of young Ukrainians improve their spoken English and intercultural skills, making an impact on both an individual and a national level
  • Conducted online speaking sessions with Ukraine students across the world, in order to strengthen a generation of Ukrainian youth in intercultural exchange and education
  • Planned and implemented lessons to positively increase vocabulary and sentence structure skills.
  • Built relationships with students to understand obstacles to learning such as difficult home situations, illness or social hurdles.

Gen Korean BBQ House

Server / Bartender / Host / Runner / Busser
06.2020 - 12.2022

Job overview

  • Prioritized multiple tasks in dynamic environment and stayed calmed and composed
  • Optimized front-of-house operations by managing capacity, avoiding long wait times for guests
  • Operated efficiently in high-volume setting to prepare and serve more than 30 drinks per hour.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Active in checking in with guests throughout meal service, replenishing drinks and catering to additional requests
  • Created and maintained optimal communication chain, reducing guest dissatisfaction
  • Memorized frequent customer preferences to build relationships and loyalty

Happy Lemon Tea

Barista Shift Lead
08.2020 - 03.2022

Job overview

  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Engendered customer loyalty by remembering personal preferences and allergy information.

South Bay Of Performing Arts

Musician Performer Volunteer
01.2015 - 03.2020

Job overview

  • Committed performer/singer for over 5 years, building strong passion for music.
  • Delivered engaging stories to capture audiences' attention.
  • Patient and proactive to diligent rehearsals.
  • Great experience with connecting with others through a deeper level towards music.
  • Interpreted different music by making use of voice production, harmony, rhythm and melody to present characterization.
  • Selected and arranged music for over 100 holiday performances and special events.

Great America

Parks Service Attendant
06.2019 - 08.2019

Job overview

  • Provided high level of assistance to customers during special events, fundraisers and private parties.
  • Assisted customers in entering and exiting rides, providing balance support and general directions.
  • Engaged safety devices and monitored attraction during operation to reduce safety risks.
  • Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Managed over 200 park visitors per day

Education

University of San Francisco
San Francisco, CA

No Degree from International Business Management
05.2026

University Overview

  • Honoree of National Honor Society
  • Professional Development: Collaborated with a team of ten in the development of a club called "Best Buddies" to help create opportunities for one-to-one friendships with students of intellectual and developmental disabilities.


Skills

  • Multitasker
  • Language Instruction
  • Creative Designer/Artist
  • Cleaning and Maintenance
  • Service Prioritization
  • Optimizing Team Performance
  • Concept Visualization

Languages

Vietnamese
Full Professional

Timeline

English Language Teacher

ENGin
05.2021 - 01.2023

Barista Shift Lead

Happy Lemon Tea
08.2020 - 03.2022

Server / Bartender / Host / Runner / Busser

Gen Korean BBQ House
06.2020 - 12.2022

Parks Service Attendant

Great America
06.2019 - 08.2019

Musician Performer Volunteer

South Bay Of Performing Arts
01.2015 - 03.2020

University of San Francisco

No Degree from International Business Management
Suki Nguyen