Summary
Overview
Work History
Skills
Timeline
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Suki Reese

Pahoa

Summary

Proven to excel in high-volume environments, I leveraged my strong multitasking abilities and extensive liquor knowledge at Hilo Town Tavern to ensure seamless operations and superior customer service. Demonstrating reliability and proficient cash management, I consistently enhanced operational efficiency, contributing to the establishment's success.

Overview

20
20
years of professional experience

Work History

Server Supervisor

Thep Thai
05.2023 - 01.2024
  • Trained new servers on company policies, procedures, and best practices for exceptional guest service.
  • Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
  • Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
  • Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.

Bartender Bar Back

Lu Quinn’s
09.2016 - 04.2018
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Kept bar presentable and well-stocked to meet customer needs.

Bartender Shift Manager

Kelly O Neil’s
11.2003 - 08.2006


  • Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
  • Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
  • Closed out cash register and prepared cashier report at close of business.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Skills

  • Strong multitasking
  • Customer Service
  • Liquor, beer, and wine knowledge
  • Highly reliable
  • Blue card holder
  • Clear and effective communication
  • Customer service expertise
  • Payment Processing

Timeline

Server Supervisor

Thep Thai
05.2023 - 01.2024

Bartender Bar Back

Lu Quinn’s
09.2016 - 04.2018

Bartender Shift Manager

Kelly O Neil’s
11.2003 - 08.2006

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Suki Reese