Sukie Danks
Lubbock,TX
Summary
Accomplished professional with a diverse background. Expert in organization and verbal communication, consistently driven improvements in customer satisfaction and operational efficiency across various sectors. Demonstrated ability to foster relationships and streamline processes, achieving significant results in both educational and business settings.
Overview
25
25
years of professional experience
Work History
Substitute Teacher, K-12
Lubbock Cooper ISD
02.2023 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Supervised lunchroom and recess activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
Owner/Manager
The Pieceful Quilter
02.2020 - 07.2022
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Executive Director/Founder
Southaven Arts Council
10.2018 - 06.2019
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Built relationships with donors, government officials and other organizations to secure funding and support for organization.
- Represented organization to local public by giving presentations and speeches and participating in community events.
- Collaborated with external organizations including non-profits, businesses and government agencies to create mutually beneficial partnerships.
- Championed diversity, equity, and inclusion efforts within the organization to create a more inclusive work environment.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
Realtor/ Senior Real Estate Specialist
Crye-Leike Realtors
09.2015 - 02.2017
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
Customer Service Representative
Lubbock Power And Light
09.2000 - 11.2001
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
Receptionist/Secretary
Hugo Reed And Associates
07.1999 - 01.2000
- Answered phone promptly and directed incoming calls to correct offices.
- Filed completed land surveys, and typed up easement proposals and land surveys.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Managed multiple tasks and met time-sensitive deadlines.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
Education
Associate of Science - General Science
South Plains College
Levelland, TX06.2024
No Degree - Marriage And Family Therapy
Texas Tech University
Lubbock, TXSkills
- Student Engagement
- Multi-line telephone operation
- Organization skills
- Time Management
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Office Administration
- File Management
Accomplishments
- Dean's list
- Featured in local magazines in Mississippi for my nonprofit and business.
- Featured in Slaton newspaper for my business.
- Two books published
Timeline
Substitute Teacher, K-12
Lubbock Cooper ISD
02.2023 - Current
Owner/Manager
The Pieceful Quilter
02.2020 - 07.2022
Executive Director/Founder
Southaven Arts Council
10.2018 - 06.2019
Realtor/ Senior Real Estate Specialist
Crye-Leike Realtors
09.2015 - 02.2017
Customer Service Representative
Lubbock Power And Light
09.2000 - 11.2001
Receptionist/Secretary
Hugo Reed And Associates
07.1999 - 01.2000
Associate of Science - General Science
South Plains College
No Degree - Marriage And Family Therapy
Texas Tech University
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