Sukie Medina
El Paso,TX
Overview
42
42
years of professional experience
7
7
years of post-secondary education
Work History
Director of Operations, Technology
RYAN LLC
02.2022 - 11.2024
- Process Optimization: Configured Azure DevOps to enable precise CAPEX and OPEX tracking, optimizing cross-functional workflows for Engineering, UX, Product, QA, and Project Management teams
- Acquisition Integration: Spearheaded the integration of software systems across four acquisitions, streamlining project management workflows and ensuring operational continuity
- Client Transition Leadership: Directed post-acquisition client integration efforts for Ryan's product applications and services, achieving seamless transitions and alignment with strategic objectives
- Change Management Expertise: Designed and implemented comprehensive change management strategies, including communication plans for clients and tailored training programs for acquired employees on Ryan's systems and workflows
- Collaboration and Onboarding: Fostered interdepartmental collaboration to refine onboarding processes, boost client satisfaction, and accelerate value realization from acquisitions
- Operational Efficiency: Developed and implemented a robust change management process, including an automated Request for Change (RFC) system and a Change Advisory Board, significantly improving production environment efficiency
Senior Project Manager, Client Experience
MCKESSON CORP
11.2021 - 02.2022
- Strategic Leadership: Directed initiatives to enhance McKesson's Customer Experience Operations, driving measurable improvements in service delivery and client satisfaction
- Project Management Excellence: Led multiple high-impact projects, successfully coordinating cross-functional teams and aligning project objectives with overarching business goals to ensure seamless execution and outcomes
People Group (HR) Mergers & Acquisitions Manager/HR Business Partner for Software Division
RYAN LLC
01.2021 - 11.2021
- M&A Project Leadership: Led end-to-end project management for mergers and acquisitions, overseeing employee integration to ensure smooth transitions and alignment with organizational goals
- Due Diligence Expertise: Directed due diligence efforts, evaluating job titles, compensation structures, and skill sets to harmonize with Ryan's career pathing frameworks, fostering equity and talent development
- Customized Integration Plans: Designed and executed tailored integration strategies for acquired teams, boosting employee satisfaction and retention
- Process Standardization: Developed a standardized project plan for M&A activities, streamlining onboarding and reducing integration timelines
- HR Process Optimization: Collaborated with cross-functional teams to align benefits, integrate payroll, and refine talent management strategies post-acquisition
- Change Management Success: Conducted targeted change management initiatives, promoting open communication and minimizing disruption during transitions
- HRIS System Integration: Successfully led employee onboarding into the Workday HRIS system, ensuring accurate data migration and seamless alignment of payroll, benefits, and performance management processes
- Retention Excellence: Achieved a 95% retention rate in the first year post-acquisition through effective support and integration strategies
- Actionable Feedback: Conducted post-integration surveys, leveraging insights to enhance employee engagement and refine processes
- Restructuring Support: Facilitated change management during organizational restructuring, ensuring smooth transitions for impacted employees
Project Director - Payroll & Billing Services
BENEFITMALL
01.2019 - 11.2020
- Project Leadership: Managed payroll client transitions and led cross-functional teams to successfully execute payroll, sales, and operational projects
- Revenue Recovery: Implemented billing audits that drove a 5–10% increase in annualized revenue recovery, enhancing financial outcomes
- Strategic Pricing and Billing: Executed product pricing and billing strategies, seamlessly integrating updates into CRM and billing systems for improved accuracy and efficiency
Senior Manager, Project Management – Financial Shared Services
MCKESSON CORP
10.2013 - 12.2018
- Project Leadership and Acquisitions: Directed acquisitions and process improvement initiatives for McKesson's Shared Services Center, collaborating with IT, leadership, and business teams to meet critical milestones
- Order-to-Cash and Procure-to-Pay Expertise: Managed end-to-end O2C and P2P processes in SAP, overseeing Master Data, Order Management, Billing, Collections, Revenue, and Sales Operations as Senior Project Manager
- Operational Optimization: Delivered solutions that streamlined workflows and enhanced operational efficiency
- Divestiture Management: Oversaw the financial services transition during the divestiture of McKesson Technology Systems to form Change Healthcare, ensuring continuity via Transition Service Agreements (TSA)
- Process Integration and Efficiency: Led the integration of Pharma promotional billing operations, achieving a 20% reduction in headcount while optimizing client master data, order management, invoicing, collections, and rebate processing
Director, Billing Operations
AMN HEALTHCARE SERVICES, INC.
05.2006 - 05.2013
- Team Leadership: Directed a team of 50+ across Contract, Timekeeping, Billing, and Collections functions, spanning multiple locations to ensure operational excellence
- Acquisition Integration: Played a pivotal role in four acquisition integrations, implementing process improvements that reduced headcount by 11% while maintaining seamless operational continuity
Staff Sergeant, Personnel Specialist and Assistant to the Base Commander
U.S. Air Force
01.1989 - 12.1994
Sergeant, Patient Administration Specialist
U.S. Army Reserves
01.1983 - 12.1989
Summary
A results-oriented professional specializing in the integration and optimization of systems, processes, and teams within corporate environments. Extensive experience in project management with a proven ability to lead cross-functional teams, streamline operations, and implement scalable solutions that align with long-term business goals. Skilled in managing large-scale projects, particularly in post-merger integrations, and adept at change management. Leverages a consultative leadership style to build consensus and drive results.
Education
Bachelor of Arts - Business Administration And Management
Golden Gate University
San Francisco, CA 09.1993 - 10.1997
Associate of Arts - Business Administration And Management
Community College of The Air Force
Montgomery, AL 10.1989 - 08.1992
Skills
Project Management Change Leadership Mergers & Acquisitions Process Improvement
Team Building & Leadership Strategic & Tactical Planning Finance & Operations
Mergers & Acquisitions Process, including Due Diligence, Integration Planning, and Post-Merger Optimization
Expertise in Order to Cash (O2C) and Procure to Pay (P2P) processes, including Master Data management, Order Management, Billing, Collections, Revenue recognition, and Sales Operations optimization within several ERP systems Skilled in driving operational efficiencies and cross-functional collaboration for enhanced business outcomes
ERP Systems (Oracle, SAP, PeopleSoft, Workday) Software: Microsoft Office, PowerBI, Lucid, Alteryx, SmartSheet
Timeline
Director of Operations, Technology
RYAN LLC
02.2022 - 11.2024
Senior Project Manager, Client Experience
MCKESSON CORP
11.2021 - 02.2022
People Group (HR) Mergers & Acquisitions Manager/HR Business Partner for Software Division
RYAN LLC
01.2021 - 11.2021
Project Director - Payroll & Billing Services
BENEFITMALL
01.2019 - 11.2020
Senior Manager, Project Management – Financial Shared Services
MCKESSON CORP
10.2013 - 12.2018
Director, Billing Operations
AMN HEALTHCARE SERVICES, INC.
05.2006 - 05.2013
Bachelor of Arts - Business Administration And Management
Golden Gate University
09.1993 - 10.1997
Associate of Arts - Business Administration And Management
Community College of The Air Force
10.1989 - 08.1992
Staff Sergeant, Personnel Specialist and Assistant to the Base Commander
U.S. Air Force
01.1989 - 12.1994
Sergeant, Patient Administration Specialist
U.S. Army Reserves
01.1983 - 12.1989
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