Suki Ma
Embracing kindness towards others and nurturing a deep love for life.
Fremont,CA
Summary
Dedicated Certified Medical Assistant with valuable experience in dynamic healthcare environments. I have a strong commitment to patient care and a thorough understanding of medical terminology and electronic health record systems, including EPIC, gMED, and Athena.
As an empathetic medical assistant, I have had the privilege of performing home visits for wellness checkups. During these visits, I ensure that patients feel comfortable and supported while conducting essential screenings such as A1C, KED, FOBT, DRE, nerve tests, circulation tests, and DPN tests.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Medical Assistant (Extern)(on Call)
Brighter Beginnings Family Clinic
Antioch, California
11.2023 - Current
- Documented patient information in Electronic Medical Records system.
- Maintained inventory of medical supplies and ordered new materials when needed.
- Obtain referral and insurance verification on patients prior to their appointment or procedure.
- Assisted in preparing exam rooms for patient visits by stocking supplies and ensuring cleanliness.
- Answered phones in a professional manner providing accurate information about services offered by the practice.
- Prepared specimens for laboratory testing using appropriate techniques.
- Provided assistance to physicians during exams, treatments, and procedures.
- Greeted incoming patients warmly and provided them with necessary paperwork prior to their visit with the doctor.
- Verified insurance coverage and obtained preauthorization when necessary.
Certified Clinical Medical Assistant (contract)
Transtreme LLc
Oakland, CA
03.2025 - 04.2025
- Answered phones promptly while providing excellent customer service to callers inquiring about services offered at the clinic.
- Maintained up-to-date records of patient care, condition, progress, and concerns in the electronic health record system.
- Ordered laboratory tests and interpreted results in collaboration with healthcare team members.
- Performed Annaul Wellness Check at patient home, completed various tests based on Doctor’s instructions.
Social Worker Assistant
Institute on Aging -PACE Program
San Francisco, CA
08.2022 - 03.2025
- Collaborates with social workers to prioritize and assist with care coordination services for PACE participants. Task examples include:
- Provided emotional support to individuals, families, and groups facing difficult life situations.
- Coordinate with transportation and other departments to arrange rides for participants.
- Works closely with the Social Work Lead to ensure optimal support, coordination, and communication with the SW team.
- Understands and applies the regulatory and procedural requirements of PACE and the IOA's policies and procedures.
Home Care Scheduler
Institute On Aging -PACE program
08.2021 - 08.2022
- Create and maintain schedules for 27 home healthcare aides
- Arrange or organize schedules for 156 clients in line with healthcare plans and availability of healthcare personnel that will attend to them
- Carry out management of the information databases that contain details of both staff and clients
- Reach out to health caregivers and clients with regards to changes in schedule that may come up on a daily basis.
Home Health Aide
AlgeraCare
01.2021 - 08.2021
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Transported individuals to medical appointments and assisted with errands.
- Improved patient outlook and daily living through compassionate care.
- Managed patient transportation and appointment scheduling.
- Maintained records of patient care, progress or problems to report and discuss observations.
- Assisted in ambulation and exercise routines for clients.
Shift Supervisor
Starbucks
01.2018 - 01.2021
- Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
- Anticipates customer and store needs by constantly evaluating environment and customers for cues.
Medical Assistant
Johnson Yu Family Clinic
Hong Kong, HK
06.2013 - 06.2017
- Called patients to schedule appointments, consistently double-checking information and availability.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Reviewed treatment sheets for consistency, completeness and accuracy.
- Sterilized instruments and disposed of contaminated supplies.
- Assessed patients by interviewing and recording vital signs.
Marketing Officer
Hong Kong Tourism Board
Hong Kong, China
06.2005 - 06.2013
- Developed and implemented digital marketing plans that incorporate SEO, social media platforms and video campaigns.
- Strategized approaches to meet objectives and capitalize on emerging opportunities.
- Identified strategic partnerships and gathered market information to gain competitive advantage.
Marketing Executive
Glamours Trading company
Hong Kong , HK
02.2004 - 05.2005
- Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.
- Assessed marketing campaigns using key metrics and performance indicators.
- Boosted client satisfaction through administration of on-site service requests and effective management of event logistics.
- Coordinated with marketing team to develop and launch promotions and special events.
- Coordinated and managed event-planning logistics, budget administration and team oversight.
Personal Assistant to the Chief Executive Officer
ASAT holdings limited
Hong Kong, HK
01.1999 - 01.2004
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Answered and directed incoming calls using multi-line telephone system.
- Sorted incoming mail and directed to correct personnel each day.
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Prepared, compiled and filed documents as well as reports presented to various parties.
Personal Secretary
AIA Group
Hong kong, HK
08.1995 - 01.1998
- Created agendas, meeting notes and other documents to enhance collaborative process.
- Received and routed incoming calls and correspondence to promote timely communication.
- Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.
Education
Advanced Diploma in Marketing Management - Marketing Management And Research
Hong Kong Management Association
Hong Kong, HK12.2001
Advanced Diploma - Secretarial Studies And Office Administration
The Hong Kong Management Association
Hong Kong, HK04.2000
High School Diploma -
Poh Oi Hospital Tang Pui King Memo. High School
Hong Kong, HK04.1995
Skills
- Electronic medical records
- Medication administration
- Customer service
- Inventory management
- Phlebotomy techniques
- Medical billing
- Patient scheduling
- Clinical documentation
- Medical terminology
- Insurance verification
- Vital sign monitoring
Affiliations
- I love hiking and walk on the beach with my family during weekend.
- I love to do hot yoga after work to help release any stresses.
Education and Training
- Certified Clinical Medical Assistant
- Phlebotomy technician
Languages
English
Professional
Chinese (Cantonese)
Native/ Bilingual
Chinese (Mandarin)
Professional
Certification
- Certified Clinical Medical Assistant
- Certified Phlebotomy Technician
Timeline
Certified Clinical Medical Assistant (contract)
Transtreme LLc
03.2025 - 04.2025
Medical Assistant (Extern)(on Call)
Brighter Beginnings Family Clinic
11.2023 - Current
Social Worker Assistant
Institute on Aging -PACE Program
08.2022 - 03.2025
Home Care Scheduler
Institute On Aging -PACE program
08.2021 - 08.2022
Home Health Aide
AlgeraCare
01.2021 - 08.2021
Shift Supervisor
Starbucks
01.2018 - 01.2021
Medical Assistant
Johnson Yu Family Clinic
06.2013 - 06.2017
Marketing Officer
Hong Kong Tourism Board
06.2005 - 06.2013
Marketing Executive
Glamours Trading company
02.2004 - 05.2005
Personal Assistant to the Chief Executive Officer
ASAT holdings limited
01.1999 - 01.2004
Personal Secretary
AIA Group
08.1995 - 01.1998
Advanced Diploma in Marketing Management - Marketing Management And Research
Hong Kong Management Association
Advanced Diploma - Secretarial Studies And Office Administration
The Hong Kong Management Association
High School Diploma -
Poh Oi Hospital Tang Pui King Memo. High School