Sukina Althabtih
Tampa
Summary
Experienced and dedicated hospitality professional with over 12 years of leadership in customer service, team supervision, and operations. Known for staying calm under pressure, leading by example, and creating positive, efficient environments for both staff and guests. Skilled in managing busy shifts, handling escalated guest concerns, and working across both front and back of house. Comfortable with technology including Ruby POS systems, Microsoft Office, and 10-key entry. Strong background in inventory, cash handling, and coordinating day-to-day operations. Looking to bring strong leadership, attention to detail, and great energy to a fast-paced, guest-centered environment.
Overview
13
13
years of professional experience
Work History
Inventory Specialist Supervisor - Part Time
Florida Audit Services
10.2015 - 04.2025
- Performed inventory audits across various locations including gas stations, smoke shops, and retail stores, ensuring accurate counts and reporting.
- Utilized 10-key data entry tools and handheld systems to quickly and precisely log stock and reconcile inventory numbers.
- Acted as on-site lead, coordinating with store owners and managers to explain procedures, resolve discrepancies, and ensure smooth audits.
- Trained new team members in equipment use, counting procedures, and professional client interaction.
- Handled cash logs and sensitive product inventories with precision and discretion.
- Adapted to fast-paced and changing environments while maintaining accuracy and professionalism.
Disaster Relief Supervisor (Seasonal/Project)
FEMA
06.2017 - 01.2025
- Led seasonal disaster relief operations across Florida in response to major hurricanes, including Hurricane Milton, Hurricane Irma, and other regional storms.
- Supervised 500+ field monitors on debris monitoring, documentation, safety inspections, and operational logistics.
- Coordinated with local agencies, law enforcement, and contractors to ensure compliance with FEMA disaster recovery protocols.
- Managed Right-of-Way (ROW) debris, hangers, leaners, and tower load calls.
- Delivered compassionate support to affected individuals, demonstrating calm, empathetic communication under high-stress conditions.
- Maintained detailed records, collected visual documentation, and upheld strict reporting standards.
- Provided training, mentorship, and oversight to newly onboarded staff during deployment phases.
Operations Manager
APEC
01.2021 - 01.2024
- Oversaw daily operations across multiple retail and service locations, providing on-site support, conflict resolution, and team coordination throughout Central Florida.
- Troubleshot and supported Ruby point-of-sale (POS) systems, ensuring rapid resolution of technical issues impacting daily transactions and customer service.
- Traveled weekly to high-priority sites to assess performance, deliver tech support, coach staff, and ensure consistent service standards.
- Handled escalated customer issues with professionalism and urgency, maintaining positive relationships and brand reputation.
- Coordinated with vendors and internal departments to roll out updated hardware/software solutions, improving operational efficiency.
- Delivered strong leadership in high-pressure environments, balancing technical execution with excellent guest and client experience.
General Manager
Four Seasons
04.2018 - 03.2020
- Oversaw daily front-of-house operations in a luxury dining environment, ensuring top-tier guest service, team coordination, and smooth shift execution.
- Assisted back-of-house operations by coordinating with kitchen staff, supporting food prep, and maintaining communication between the line and servers.
- Ensured cleanliness, food safety compliance, and timely plate delivery during high-volume service periods.
- Managed team schedules, trained new staff, and coached underperforming team members to meet brand standards.
- Handled conflict resolution and guest escalations with professionalism and empathy.
- Maintained operational efficiency by tracking inventory, supervising cash handling, and reducing supply waste through tighter ordering systems.
Waitstaff / Server
Four Seasons
06.2012 - 03.2018
- Delivered luxury dining service in a high-end hospitality environment, ensuring a polished and attentive guest experience.
- Personally prepared and presented signature dishes live at guests’ tables, adding a dynamic and interactive element to service.
- Demonstrated strong guest engagement skills through personalized service and attention to detail.
- Coordinated seamlessly with kitchen and service teams during high-volume shifts to ensure smooth and timely delivery.
- Trained in fine dining etiquette, food handling, and front-of-house standards aligned with 5-star service expectations.
- Frequently recognized for professionalism, communication, and ability to elevate the overall dining atmosphere.
Education
High School -
Bayshore High School
Bradenton, FL05.2014
Skills
- Frontline Team Leadership & Supervision
- Guest Service Excellence & Floor Operations
- Conflict Resolution & Service Recovery
- Cash Handling, Registers & Reconciliation
- Operations & Facilities Management
- Emergency Response & Field Coordination
- Inventory Auditing & Asset Management
- Ruby POS System Troubleshooting
- Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
- 10-Key Data Entry & Report Logging
- Technical Support & Onsite Troubleshooting
- Compliance, Safety & Documentation
- Shift Scheduling & Staff Training
- Adaptability in Fast-Paced Environments
Timeline
Operations Manager
APEC
01.2021 - 01.2024
General Manager
Four Seasons
04.2018 - 03.2020
Disaster Relief Supervisor (Seasonal/Project)
FEMA
06.2017 - 01.2025
Inventory Specialist Supervisor - Part Time
Florida Audit Services
10.2015 - 04.2025
Waitstaff / Server
Four Seasons
06.2012 - 03.2018
High School -
Bayshore High School
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