Hi, I’m
Sukriti Sharma
Pinole,CA
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
3
years of professional experience
Work History
Kilpatrick Townsend (Epiq Global)
Office Services Team Member
12.2021 - Current
Job overview
- Arrange various events and meetings, draft invitations, coordinate with IT, Catering, and Conference Center Services for office events, and work with Marketing and Travel & Events, as needed.
- Support multiple attorneys on various administrative duties including calendar management, meeting scheduling, and client correspondence.
- Providing superior customer service to internal clients professionally and collegially.
- Answer telephone calls, provide information, or take messages/transfer callers to appropriate individuals.
- Open mail daily and distribute documents to staff or appropriate files.
- Screened visitors and issued badges to maintain safety and security.
- Conducted research to assist with routine tasks and special projects.
- Photocopy or scan, and distribute hard or digital copies of documents to the appropriate person.
- Manages and maintains the master calendar, ensuring all daily, weekly, monthly, quarterly, and annual appointments are entered accurately and without schedule conflicts.
- Utilizing Excel, manage and maintain various documents for informational and tracking purposes.
- Coordinate various office services and wellness programs, and volunteering events, maintain sports ticket charts, and other services provided throughout the year.
- Manage service recognition programs, including annual luncheons, staff anniversaries, and other related activities.
- Provide backup support including overtime support, as needed.
- Assist with accounts payable and monthly close processes, including preparing expense requests and backup documentation, and coding expenses for the Accounting Associate’s review.
- Assist senior recruiter with recruiting activities including organizing communication with prospective candidates, scheduling interviews, and reimbursing the interviewee's travel expenses.
- Assist HR coordinator with onboarding new employees, including preparing paperwork, coordinating orientation sessions, and ensuring all new hire documentation is complete and accurate.
- Act as the point of contact when employees have queries or job-related issues.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
The Habit Burger Grill
Lead Cashier
05.2021 - 12.2021
Job overview
- Processed payments effectively and accurately handled cash, credit, debit, and personal check transactions.
- Taught employees fundamentals of register use, merchandise scanning, and customer service.
- Assisted customers by answering questions and fulfilling requests.
- Provides service in all retail areas, including cashiering and line serving.
- Utilized creativity and persuasive techniques to upsell and cross-sell products to customers.
- Checked merchandise multiple times during each shift and restocked products when stock ran low.
- Processed both cash and card purchases and returns.
- Maintained stock within optimal levels to meet expected customer and sales levels.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Worked extra shifts during busy periods and covered call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Thai Spice , CA
Hostess/Server Shift Leader
07.2020 - 03.2021
Job overview
- Oversaw daily operations of the service team, delegated tasks, and trained new staff.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Conducted meetings with management to discuss operational issues and develop ways to improve services.
- Created incentive-based performance tracking systems to encourage positive and energetic service execution.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, and addressing product availability issues and other communication concerns.
- Wrote and submitted accurate end-of-shift reports to provide management with accurate information about the performance of the restaurant and staff.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Kept the register accurately through correct billing, payment processing, and cash management practices.
Education
San Francisco State UniversitySan Francisco, CA
Bachelor's from Criminal Justice
12.2023
Contra Costa CollegeSan Pablo, CA
Certificate from Administration Of Justice
06.2020
Pinole Valley High SchoolPinole, CA
High School Diploma
06.2018
Skills
- Billing and Invoicing
- Schedule Management
- Office Supplies and Inventory
- Answering Phones
- File Organization
- Microsoft Office
- Event and Meeting Planning
- Expense Tracking
- Calendar Management
- Travel Coordination
- Copying and Scanning
- Hospitality and Accommodation
- Customer Engagement
- Operations Management
- Supervision Abilities
Languages
Nepali
Native or Bilingual
Hindi
Full Professional
Korean
Elementary
Timeline
Office Services Team Member
Kilpatrick Townsend (Epiq Global)
12.2021 - Current
Lead Cashier
The Habit Burger Grill
05.2021 - 12.2021
Hostess/Server Shift Leader
Thai Spice
07.2020 - 03.2021
San Francisco State University
Bachelor's from Criminal Justice
Contra Costa College
Certificate from Administration Of Justice
Pinole Valley High School
High School Diploma
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