Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Training
Timeline
Generic

Sukumar Achary Bonala

Aubrey

Summary

Experienced IT professional with 18 years in technology, focusing on Java/J2EE solutions and technical management. Specializes in designing high-availability applications and leading teams through cloud migrations and DevOps practices. Proven ability to enhance system performance and security through effective architecture and development strategies. Extensive knowledge in microservices, RESTful APIs, and database management, with a commitment to delivering results that align with organizational objectives.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Application Solution Architect, Technical Manager, Delivery Manager, Lead Application Developer

IBM USA
11.2009 - Current
  • Led the design and delivery of an AI-powered IT Operations (ITOps) automation platform by integrating Microsoft Copilot Studio, Power Automate, and GPT-4 (via Azure OpenAI). Developed intelligent virtual agents and low-code workflows to automate routine IT service desk tasks, improve incident management, and optimize operational efficiency.
  • Architected and implemented conversational AI virtual agents for handling L1 IT support queries such as password resets, system status checks, and basic troubleshooting.
  • Developed automated ticket classification and incident triage workflows using Microsoft Power Automate and Logic Apps, integrated with ITSM tools like ServiceNow via REST APIs.
  • Designed adaptive cards and interactive chatbot interfaces deployed within Microsoft Teams for seamless user engagement and real-time communication.
  • Collaborated with cross-functional teams to integrate telemetry and alerts from monitoring tools into AI workflows, enabling proactive issue detection and response.
  • Managed the full project lifecycle from solution conception, development, testing, to deployment and ongoing maintenance.
  • Impact and Achievements:
  • Automated approximately 70% of Level 1 IT support interactions through conversational AI bots, significantly reducing manual workload.
  • Achieved a 45% reduction in Mean Time to Resolution (MTTR) by streamlining ticket routing and triage processes.
  • Integrated real-time system alerts and telemetry into Microsoft Teams, enabling faster, proactive operational responses.
  • Team Size: 12
  • Environment: Microsoft Copilot Studio, Power Automate, Azure OpenAI (GPT-4), ServiceNow (or equivalent ITSM) REST APIs, Microsoft 365, Adaptive Cards and Logic Apps

Application Architect and Technical Manager

IBM USA
11.2009 - Current
  • Acted as the Solution Architect for BBW, modernizing and migrating applications from Citrix-based UIs to Angular and Spring Boot, deployed in Azure Kubernetes environments. Provided technical solutions and architecture enhancements to improve performance and scalability.
  • Project Responsibilities:
  • Architectural presentation to the Clients and IBM Senior Executives.
  • Tracking & presenting status to the Clients.
  • Analyze the specified Business requirements
  • Estimate the cost/effort for the implementation of a project
  • Reviewing the Prototypes for the application.
  • Review the codes and track the defects in Jira tool.
  • Identify the System Test and User Acceptance test defects, assign the developers and make a quick turnaround time.
  • Analyze the Function Points for the application.
  • Maintain the deliverables and status of the projects.
  • Participate in SCM and Project release activities.
  • Preparing demoes to the Customer
  • Deploying all 3 microServices in PROD and Performing a System Sanity.
  • Team Size: 32
  • Environment: Angular TS, Spring BOOT, REST API’s, Oracle 12c, Jenkins, AAF, GIT, ECO pipeline, Kubernetes, Kibana, NEXUS repository, At&t Cloud, SQL, PL/SQL and Jira

Technical Lead and Technical Manager

IBM USA
11.2009 - Current
  • Integrated Remediation is a full Hardware and Software remediation solution to consolidate of telecom provisioning application onto common IBM servers via Virtual Tiers and standardization on common Software stacks. In addition the integrated remediation solution will put the migrated application in a better position for future cloud implementation. The application will be migrated to IBM Power 770 Servers in the Development, Test and Production Environments. The IBM Power 770 servers in all environments will be shared servers that consist of multiple virtual environments (vtiers). The Production environment will include a High Availability Server. The production architecture will also include an additional server that provides Disaster Recovery capabilities. The IBM Power 770 servers will run AIX v6.1.
  • Project Responsibilities:
  • To estimate the work items using Estimation Size Model.
  • Technical Development Lead and Senior Developer for the application
  • Analyze the specified Business requirements
  • Estimate the cost/effort for the implementation of a project
  • Develop the Prototypes for the application.
  • Preparation of Detailed Design Document which explains how the requirement would be satisfied.
  • Code and Unit test the projects.
  • Review the codes and track the defects in the clear quest tool.
  • Identify the System Test and User Acceptance test defects, assign the developers and make a quick turnaround time.
  • Involve in resolving complex issues of the project.
  • Analyze the Function Points for the application.
  • Maintain the deliverables and status of the projects.
  • Participate in SCM and Project release activities.
  • Performing reviews of codes and design documents.
  • Team Size: 15
  • Environment: Rich Client Platform (RCP), SWT, Web services JAX-RPC, JAX-WS, XML, XSL, XSLT, HTML, CSS, JavaScript, SQL ,PL/SQL, JSP, Oracle, IBM DB2, Eclipse, RAD, TOAD, Putty, Apache Ant, BM Cognos Impromptu Web Report, SDLC, OOP, OOAD using UML, IBM Web Sphere, IBM Power 770 server and IBM AIX

Application Developer, Technical Lead, Application Architect

IBM USA
11.2009 - Current
  • The target architecture brings all legacy CPE applications together and systems into one unified delivery architecture. A converged architecture will allow a unified operational strategy and provide a standardized end-to-end business process, including quoting, order entry, provisioning, ticketing, dispatch, billing, etc. Primary product lines in the CPE space (i.e. Voice, Data, including eRate and Government. Final goal is reduce cost, and provide a consistent customer experience.
  • Project Responsibilities:
  • Involve in estimating the projects using cost drivers and function point (FP) methodology
  • Analyze the High Level Design and implement application frameworks which will give productive work for the developers
  • Develop configurable webservices handlers using JAX-WS to log the SOAP request and response message.
  • Develop detail Low Level Design Diagrams with UML, Sequence, Class Diagrams using RAD
  • Develop the scripts using SQL Loader to load the data into temp tables and developed PL/SQL procedures to process the data to convert into application specific records
  • Review the implementation with the requirement and make sure it is meets the requirement
  • Review non development deliverables, such as ST cases, FP workbook and Deployment plan
  • Handle all kind of performance issues with queries, incorrect logic, DB objects and JDBC connections
  • Develop higly configurable business rules
  • Prepare function point (FP) work book to get the final FPs
  • Support QA, UAT and Production issues
  • Team Size: 10
  • Environment: JDK1.6, Spring 2.5, Oracle 9i, JUnit , IBM Web Sphere Application server 7.0, JAX-WS webservice, XSD, WSDL, SOAP, JAXB, UNIX, RAD 7.5, IBM Rational Clear Case, Rich Client Platform (RCP) for GUI, Log4j, Tomcat 6.1 for Auto Update

Application Developer, Technical Lead

IBM USA
11.2009 - Current
  • The Global Provisioning System (GPS) is a client-server application that is part of AT&T’s Integrated Global Enterprise Management System. It is a distributed, proactive and predictive network and systems management platform that manages more than 500,000 objects, including routers, hubs and servers, representing a wide variety of vendors. It currently serves hundreds of clients, including a significant number of Fortune 100 – ranked corporations. The TPS platform has integrated more than a hundred manufacturers’ services and software packages.
  • Responsibilities:
  • Estimate the cost/effort for the feature/project and closely work with on-site Project Manager for scheduling
  • Create High Level Design(HLD) from functional and non-functional business requirement
  • Design the architecture and workflow process for the HLD using Process Designer
  • Find the required skills for implementing the HLD and assign to the right skilled developers to prepare the Low Level Design(LLD)
  • Develop the application framework components and Proof of Concept(POC) for NEW project/feature proposals
  • Map the requirements from BR to HLD to LLD using Requirement Management Tool(RMT)
  • Resolve the critical production tickets related to performance degrade (slowness in IBM Cognos Impromptu tool and application screen functionality)
  • Find the productivity for a delivery of the feature/project using Function Point(FP) methodology
  • Mentor the new joiners for technical development in Rich Client Platform (RCP), Java API for XML Web Services (JAX-WS), Cognos Reporting, IBM Advanced Interactive eXecutive(AIX), Oracle SQL/PL/SQL. JAVA
  • Conduct technical and applications functional trainings for the team members using Knowledge Management System (KMS)
  • As a SME(Subject Matter Expert), support development and testing team to clear their requirement related doubts and functionality knowledge gap
  • As a Technical Lead, train and mentor the team for the required skills, process, methodology and process in the application
  • As an application SME(Subject Matter Expert), support the development and testing team to clear their requirement related doubts and functionality knowledge gap
  • Team Size: 45
  • Environment: VANTIVE CRM, Rich Client Platform (RCP), SWT, jFace, Web services JAX-RPC, JAX-WS, XML, XSL, XSLT, HTML, CSS, JavaScript, SQL ,PL/SQL, SQLJ, JSP, Struts, Spring, Sablime, SCME, Perforce, Oracle, IBM DB2, Eclipse, RAD, TOAD, Putty, Apache Ant, nmake, MS-Excel, IBM Cognos Impromptu Web Report, SDLC, OOP, OOAD using UML, IBM Web Sphere, Sun One, Tomcat Servers, Windows NT, AIX-UNIX, Sun Solaris-UNIX, HP-UNIX

Module Lead

Wipro Technologies, India
12.2006 - 10.2009
  • Information Delivery Platform which helped client to support various types of data distributions like Email, FTP, Fax, Print, Manual Upload, Secure Transport and File Watcher and front end application to configure distribution setup.
  • Responsibilities:
  • Responsible for developing Servlets, JSP, EJB and Struts
  • Supported for Integration Team.
  • Establishing communication between presentation logic and business logic.
  • Performing Unit testing.
  • Data Base schema creation and changes
  • Unit Testing
  • Supporting QA team to resolve the issues
  • Fix the production issues and support the UAT
  • Team Size: 10
  • Environment: Oracle Database10g, Hibernate, JMS, JNDI, WebSphere Studio Application Developer, Enterprise Java Beans,J2EE,JSP,Java Servlets, Struts, Clear Case, JUnit, Clear Quest

Software Engineer

Indinfotech Pvt. Ltd., India
07.2006 - 11.2006
  • AVASTREAM is a multimedia web portal project designed to deliver media and entertainment content to users across the World Wide Web (WWW). The primary focus is on enhancing user entertainment experiences through Adaptive Intelligence (AI). The portal is structured into several key modules, including COI, Scheduling, Tags, Playlist, and Search (for both internet and intranet environments).
  • Responsibilities:
  • Preparing Low Level Design document for the HTML/JPS page designing
  • Responsible for developing Servlet, JSP, EJB, Struts and AJAX
  • Interactive HTML/JSP pages and validations and update the status to Lead
  • Data Base schema creation and changes
  • Unit Testing
  • Supporting QA team to resolve the issues
  • Fix the production issues and support the UAT
  • Team Size: 22
  • Environment: J2SE, Java, JSP, Ajax, EJB, Java Script, XML, DHTML, Stores Procedure, Jboss, Struts

Software Engineer

Universal System Technologies, India
07.2004 - 06.2006
  • Automobile Insurance is a web-enabled, centralized application that automates policy issuance and renewal: its Proposal/Renewal subsystem manages customer registration including inspection and verification for new or existing policies, and upon proposal acceptance, calculates the premium and generates the policy.
  • Responsibilities:
  • Responsible for developing Servlets and JSP
  • Establishing communication between presentation logic and business logic.
  • Performing Unit testing.
  • Unit Testing
  • Fix the production issues and support the UAT
  • Team Size: 7
  • Environment: WindowsNT, J2EE(Servlets & JSP), JDBC, Oracle 8i, Eclipse and Tomcat, CVS

Education

Master of Computer Applications -

Bharathidasan University
Trichy, India
01.2004

Bachelor of Computer Science -

Madras University
India
01.2001

Skills

  • Security & Compliance: AutoScan, Veracode, SAST, DAST, SCA, DevSecOps
  • Skills & Technologies: Eclipse RCP, Eclipse RAP, SWT, jFace, EJB, RMI, Web-services, XML, DAO, jQuery, Spring, and REST API’s Angular TS, microServices
  • Cloud & DevOps: Azure, DORA, NEXUS,Kubernetes, Eco Deployment Pipeline, Docker, Jenkins, YAML, CDP, Git, GitHub, Bitbucket, ATT-SCME, JIRA, AAF, Kibana, ECO Pipeline and Kubernetes
  • Database: ORACLE 11g,12c, 19c, Microsoft SQL and Informix
  • Development Tool: UIEditor, DDEditor, Clearbasic, TOAD, RAD, Eclipse, IntelliJ IDE
  • SCM Tools: GITHub, Jira, Clear Case, SCME, Clear Quest
  • Operating System: UNIX, AIX, RHEL, Windows 11
  • Process & Methodology: DevOps, SAFE Agile, Agile and Waterfall
  • Design Patterns: Façade, Adaptor, Observer, Business Delegate, Service Locator, Transfer Object, Controller
  • CRM: CLARIFY, VANTIVE

Certification

  • Safe Agile Certified.
  • Sun Certified Programmer for the Java 2 Platform (SCJP), Standard Edition 1.5

Accomplishments

  • “Feather in My Cap Award” from Project in Technologies.
  • “I-Deliver-2008” from Information Delivery Platform in Technologies.
  • Received BRAVO Awards twice in year at IBM India Pvt LTD.
  • Received Merit Award for the “Dedication and Leading a Multiple Projects” at IBM India Pvt LTD.
  • Received The Best Of IBM award for “Leadership and Quality of St.Of.GA Project delivery” at IBM India Pvt LTD.
  • Received The Best Of IBM award for “Outstanding Performance and Contribution to the GPS Re-write Project and Dedication towards Client Success” at IBM India Pvt LTD.
  • Received the 2019 and 2020 GIC Onsite Talent Award from Client Innovation Center India.
  • Received the IBM Manager’s Choice Award for Putting Client First from 2018 to 2020.
  • IBM Manager’s Choice Award for Capability Building and Team Support in 2020
  • Appreciation from Karen (AT&T Client) – Acknowledged for outstanding leadership, technical acumen, and delivering high-impact solutions in 2021.
  • Innovation Jam Winner – Awarded by KS Ali, Senior Partner, AT&T, Communications Sector, for outstanding innovation and impactful idea development that contributed to client business success in 2024.

Training

  • Trained on various rational and other vender tool like as Rational application development tool, Rational Application Architect, Web sphere application development tool, Clear quest, Rational portfolio manager etc.
  • Additional training on Portal Development.
  • Additional training on Struts Framework, Web Services, Angular JS, Spring and Hibernate.
  • Process trainings Estimation Methods, Agile Boot Camp, Rational Requisite Pro, ITUP Customized Process, Quality Process.
  • Azure Architectural training.
  • DevOps Onboarding training.

Timeline

Application Solution Architect, Technical Manager, Delivery Manager, Lead Application Developer

IBM USA
11.2009 - Current

Application Architect and Technical Manager

IBM USA
11.2009 - Current

Technical Lead and Technical Manager

IBM USA
11.2009 - Current

Application Developer, Technical Lead, Application Architect

IBM USA
11.2009 - Current

Application Developer, Technical Lead

IBM USA
11.2009 - Current

Module Lead

Wipro Technologies, India
12.2006 - 10.2009

Software Engineer

Indinfotech Pvt. Ltd., India
07.2006 - 11.2006

Software Engineer

Universal System Technologies, India
07.2004 - 06.2006

Master of Computer Applications -

Bharathidasan University

Bachelor of Computer Science -

Madras University

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Sukumar Achary Bonala