Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sulabh Thapa

Summary

Collaborative, results-driven manager with extensive experience in Workday HCM and Workday Integration process management. Proven track record in problem-solving and a strong understanding of organizational policies. Communicative team leader with expertise in strategic planning, consistently achieving team goals in high-pressure environments. Known for fostering productive relationships and demonstrating a strong work ethic to exceed organizational expectations.

Overview

14
14
years of professional experience

Work History

Manager, Global HR Technology & Operations

State Street
Mumbai
08.2022 - Current
  • Implemented, tested, and documented configuration changes in the Workday HCM domain.
  • Identify organizational needs, and collaborate with relevant stakeholders, thus enabling them with technical and functional capabilities.
  • Collaborated with multiple stakeholders, Global HRBPs, and technology leads to gather requirements for system enhancements via integrations.
  • Effectively manage over 200 integrations running across domains.
  • Analyzed data issues, conducted complex business analysis, and provided solutions to improve accuracy.
  • Assisted in the testing of system updates and new features within Workday. In my role as SME, I oversee Workday's semi-annual releases for HCM and integration functions.
  • Identify, capture, and document all errors by conducting continuous RCA.
  • Resolved complex technical problems related to the integration of multiple applications with Workday HCM modules.
  • Analyzed business process flows and identified areas where automation could be implemented using Workday tools.
  • Created test scripts for unit testing, integrated testing, and user acceptance testing, thus ensuring that the process/system design satisfies all audit requirements and mitigates risk.
  • Collaborated with other team members in order to ensure successful completion of tasks.
  • Implemented change management procedures throughout all stages of the development life cycle events in Workday.

Workday HCM Process Consultant

Wipro Technologies
Mumbai
06.2017 - 08.2022
  • Analyzed business processes to identify improvement opportunities.
  • Developed process maps to visualize workflows and enhance comprehension.
  • Conducted training sessions on new procedures and tools for staff.
  • Assessed project risks and created mitigation strategies for implementation.
  • Reviewed documentation for compliance with industry standards and regulations.
  • Supported project management by consistently tracking deliverables and timelines.
  • Performed root cause analysis to uncover underlying issues in existing processes.
  • Researched best practices and benchmarked against other organizations' processes.

Team Lead

Aon Hewitt
New Delhi
07.2015 - 06.2017
  • Led a team of customer service representatives in daily operations.
  • Resolved customer inquiries using CRM software and communication tools.
  • Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
  • Identified trends in customer requests and developed solutions to address them proactively.
  • Acted as a liaison between customers and internal teams such as IT support or product development.
  • Collaborated with other departments to ensure that customers' needs were met within established timelines.
  • Handled 15 Fortune 500 companies on a Global scale.

Supervisor, Front Office

Oberoi Hotels & Resorts
Mumbai
06.2011 - 06.2015
  • Supervised front desk operations to maintain high standards of guest satisfaction.
  • Trained and mentored new front office staff, enhancing team performance.
  • Addressed guest inquiries and resolved issues promptly and professionally.
  • Conducted regular meetings with front office staff to discuss shift challenges and solutions.

Education

Bachelor of Science -

St. Andrews College of Arts, Science & Commerce
Bandra, Mumbai

Skills

  • Integration and project management Ability to work with large data sets and complex data files while using EIBs to process employee data from hire to retire
  • Conduct Semi Annual Workday upgrade UAT testing with multiple technology leads
  • Stakeholder engagement and compliance
  • Change management strategies
  • Root cause analysis
  • Regulatory compliance oversight and handling sensitive HR information
  • Project planning, prioritization & able to work in multiple work streams
  • Customer relationship management
  • Handle TCP, Year End Compensation cycles, assist Employee onboarding processes and troubleshoot all Tier 3 data issues

Timeline

Manager, Global HR Technology & Operations

State Street
08.2022 - Current

Workday HCM Process Consultant

Wipro Technologies
06.2017 - 08.2022

Team Lead

Aon Hewitt
07.2015 - 06.2017

Supervisor, Front Office

Oberoi Hotels & Resorts
06.2011 - 06.2015

Bachelor of Science -

St. Andrews College of Arts, Science & Commerce

Similar Profiles

CREATE PROFILE