Front Desk Supervisor
PrimeHealth Urgent Care
Bradenton, Fl
03.2022 - Current
- Managed over 25-30 customer calls per day on multi-line system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Verified insurance coverage and obtained pre-authorizations.
- Confirmed patient appointments day before scheduled.
