Sulaiman Adulrahman wole
Marion,IL
Summary
Proven SAP FI Support Consultant with a track record of enhancing financial processes at Konica Minolta Business Solutions US. Expert in SAP S/4HANA and adept at incident management, I streamlined finance operations, significantly improving system efficiency. My strong communication skills facilitated cross-functional collaboration, leading to innovative solutions and heightened user satisfaction.
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
SAP FI Support Consultant
Konica Minolta Business Solutions US
12.2022 - Current
- Developed comprehensive training materials for new team members to help users understand the SAP system functionalities.
- Work with cross functional teams to ensure financial data flows correctly between different modules
- Collaborated with cross-functional teams to address complex client concerns and provide comprehensive solutions.
- Enhanced system efficiency by implementing SAP FI solutions for streamlined finance processes.
- Provide support for end users dealing with FI AP, FI AR related issues
- Manage vendor master data, including set up and maintenance.
- Ensure COA structures meets the business requirement and complies with accounting standard.
- Develop SIT plans outlining the scope, objectives, and schedule of integration testing.
- Ensuring test environment mirrors the production environment as closely as possible
- Troubleshoot issue related to financial postings and reporting
- Provide training and support to end users on the functionalities and benefit of ACDOCA
- Perform data validation and reconciliation between legacy tables and ACDOCA
IT Support Engineer
HCL Technologies
12.2020 - 03.2022
- Configured hardware and granted system permissions to new employees.
- Streamlined helpdesk processes for quicker issue resolution and increased customer satisfaction.
- Reduced downtime with effective troubleshooting and timely problem resolution.
- Maximized user productivity by delivering comprehensive end-user training on software applications and hardware usage.
- Managed hardware inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment.
- Maintained documentation of IT systems, processes, and procedures for easy reference by the team members.
- Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
- Identified potential areas of improvement in IT infrastructure through regular audits and made recommendations for enhancements accordingly.
- Used ticketing systems to manage and process support actions and requests.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Streamlined user account management by automating the onboarding and offboarding processes.
- Improved response times for critical issues through the development of clear escalation procedures.
- Expedited resolution times for support tickets by prioritizing tasks based on urgency and impact on business operations.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Managed and implemented IAM solutions, including Azure AD and other related technologies
- Provided support for Azure AD related issues, assists with user access problem and helps with IAM related queries
- Manages both on premises and cloud based systems, ensuring synchronization and proper functioning of Azure AD in hybrid environment.
- Manages security features and compliance policies within Microsoft 365
- Manages both VDI and traditional on premises or cloud based infrastructure, ensuring seamless integration and operation.
- Manages cloud based VDI solutions such as Microsoft Azure Virtual desktop AWS
Account Clerk
ISON BPO International Ltd
01.2018 - 07.2020
- Streamlined account management processes by implementing efficient tracking systems and organization methods.
- Reduced invoice errors with meticulous data entry and thorough verification procedures.
- Enhanced client relationships through timely communication and addressing concerns promptly, resulting in increased customer satisfaction.
- Assisted with financial audits, ensuring all documentation was accurate and readily available for review.
- Maintained accurate financial records through diligent reconciliation of accounts receivable and payable transactions on a weekly basis.
- Ensured accuracy in financial reporting by thoroughly reviewing general ledger entries for proper classification and coding.
- Assisted in the preparation of monthly financial statements by compiling necessary data accurately and efficiently for upper management review.
- Identified opportunities for cost savings through careful analysis of expense reports on a quarterly basis.
- Maintained strict adherence to company policies and procedures, ensuring the integrity of financial data at all times.
- Reconciled system accounts against bank statements.
- Maintained compliance with all established guidelines and legal requirements.
- Worked with vendors and management to resolve issues quickly.
Accounting Clerk
TwiceBetter Integrated Service Limited
01.2016 - 06.2017
- Streamlined accounts payable processes by implementing efficient invoice management and payment tracking systems.
- Enhanced financial reporting accuracy by conducting thorough account reconciliations and resolving discrepancies promptly.
- Improved cash flow management with diligent monitoring of incoming payments and timely collections followups.
- Assisted in annual budget preparation, ensuring accurate data entry and analysis for informed decision making.
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
- Assisted in payroll processing tasks such as timesheet validation, overtime calculation, benefits administration, and tax deductions.
- Managed accounts payable and receivables and payroll.
- Assisted in review and revision of budgets based on business needs.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Coordinated with external auditors to resolve discrepancies.
Education
Master of Science - International Communication
Vilnius University
Vilnius, Lithuania01.2022
Bachelor of Science - Political Science
Ekiti State University
Ado-Ekiti, Nigeria03.2015
Skills
Technical Skills:
- SAP S/4HANA 2022 with FIORI UX
- SAP Hands-On Configuration – ES, FI-AP, FI-AR, GL, Banking
- Testing (Unit, Regression & Integration Testing)
- Microsoft Active Directory
- Microsoft Entra ID
- Basic AWS cloud Admin
Functional Skills:
- Incident Management
- Change Management
- Project Management adopting Activate Methodology
- End User Training and Support
- 3 Life-Cycle Experience
- ITL Management Tools( ServiceNow, Jira, Zendesk,Remedy)
- Strong Communication (Presentation & Client-facing)
Certification
HDI Support Center Analyst
Timeline
SAP FI Support Consultant
Konica Minolta Business Solutions US
12.2022 - Current
IT Support Engineer
HCL Technologies
12.2020 - 03.2022
Account Clerk
ISON BPO International Ltd
01.2018 - 07.2020
Accounting Clerk
TwiceBetter Integrated Service Limited
01.2016 - 06.2017
Master of Science - International Communication
Vilnius University
Bachelor of Science - Political Science
Ekiti State University
HDI Support Center Analyst
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