Sulaiman Ebrahimkhil
Falls Church,VA
Summary
Dynamic IT & Systems Support Officer with a proven track record at the Embassy of Afghanistan in New Delhi. Expert in hardware troubleshooting and network administration, I enhanced system reliability and security while fostering user engagement through effective support. Adept at managing biometric systems, I ensured seamless operations and compliance with stringent IT standards.
Overview
7
7
years of professional experience
Work History
IT & Systems Support Officer
Embassy Of Afghanistan In New Delhi
Delhi, delhi
07.2021 - Current
- Delivered comprehensive IT support, performing hardware troubleshooting, software installation, and system upgrades across desktops, laptops, printers, and communication devices.
- Configured and secured operating systems and productivity tools, ensuring reliable performance and compliance with Embassy IT standards.
- Administered user accounts, managed official email systems, and enforced security protocols to protect sensitive diplomatic data.
- Oversaw the deployment and maintenance of biometric enrollment systems, including fingerprint scanners and passport/visa processing equipment.
- Monitored network performance, firewalls, and VPNs to maintain secure connectivity and prevent cyber threats.
- Coordinated with external vendors for IT procurement, system upgrades, and equipment maintenance contracts.
- Provided technical support for high-level meetings, delegations, and secure video conferences.
- Developed and maintained detailed documentation of IT systems, troubleshooting procedures, and inventories.
- Assisted with administrative functions, including official correspondence, scheduling, and record management.
IT Help Desk Assistant
American University of Afghanistan
Kabul, Afghanistan
12.2018 - 01.2020
- Acted as primary contact for IT issues, executing hardware and software troubleshooting.
- Installed and maintained computer systems and lab equipment for academic readiness.
- Escalated complex incidents to senior IT staff while collaborating on infrastructure improvements.
- Guided users on IT best practices, emphasizing security awareness and software use.
Education
Bachelor of Comouter Application -
Osmania University
India09-2023
Associate of Science - Information Technology
American University of Afghanistan
Afghanistan10-2020
Skills
- IT Support & Troubleshooting – Hardware, software, and peripherals
- Network Administration – VPNs, firewalls, LAN/WAN setup
- Active Directory & User Management – Accounts, permissions, access control
- System Installation & Maintenance – Operating systems, updates, backups
- Biometric & Security Systems – Fingerprint scanners, passport/visa equipment
- Data Backup & Recovery – Ensuring system reliability and integrity
- Technical Documentation & Asset Management – Manuals, inventories, procedures
- Administrative Coordination – Scheduling, recordkeeping, supporting senior staff
Timeline
IT & Systems Support Officer
Embassy Of Afghanistan In New Delhi
07.2021 - Current
IT Help Desk Assistant
American University of Afghanistan
12.2018 - 01.2020
Bachelor of Comouter Application -
Osmania University
Associate of Science - Information Technology
American University of Afghanistan
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