Summary
Overview
Work History
Education
Skills
Overview
Personal Information
References
Timeline
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SULAIMAN KEMOKAI

Pflugerville,Texas

Summary

Compassionate Adult Protective Investigator with extensive experience in safeguarding vulnerable adults from abuse and neglect. Demonstrates strong case management skills and crisis intervention expertise, effectively collaborating with multi-disciplinary teams to ensure client safety. Notable achievements include conducting thorough investigations and implementing critical protective services, all while maintaining professionalism under pressure and utilizing exceptional interpersonal communication skills. Also, Skilled production worker with background in diverse manufacturing environments. Possess strong understanding of production processes and quality control measures, ensuring efficient workflow and adherence to safety protocols. Detail-oriented and meeting production deadlines. Skilled at managing materials and conducting final inspections.

Overview

19
19
years of professional experience

Work History

Production Operator

Dover Fueling Solution
Austin, TX
09.2022 - Current
  • Ability to follow both verbal and written instructions in English. Ability to work collaboratively in a fast-paced team environment.
  • Ability and willingness to stand for a minimum of 10 hours per day, and lift 40 lbs. unassisted, as required.
  • Experience assembling the BZL kits, Anthem display job, and testing, kitting jobs, card reader kits, and meter packing.
  • Analyzes and evaluates charts, follows simple diagrams, tests, and inspects procedures.
  • Ability to execute housekeeping responsibilities (6S experience) that are consistent with manufacturing initiatives.
  • Perform the full range of duties necessary to build and assemble units in their respective zone.
  • Work with Zone Team Members to execute daily tasks that are consistent with achieving the daily task.
  • Participate in and promote Zone Safety Hazard avoidance according to the training provided, and PPE usage.
  • Ability to understand quality and continuous improvement initiatives as they relate to the tasks in their respective zone! Promoted worksite safety by explaining and enforcing OSHA requirements.
  • Maintained cleanliness of work area by sweeping, mopping, and wiping down surfaces. Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Operated a variety of machinery and tools safely and efficiently. Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Packed finished products for shipment and prepared them according to shipping specifications. Recorded and reported product damages and malfunctions for supervisor review.
  • Completed accurate assembly work by positioning and aligning components. Documented all repairs made to production machinery.
  • Identified and resolved assembly and production issues or malfunctions.
  • Inspected, tested, and adjusted completed units to ensure that units meet specifications, tolerances, and customer order requirements.
  • Used hand tools and power tools to complete assembly tasks effectively and efficiently. Adhered to safety protocols and procedures to prevent accidents or injuries.
  • Inspected finished products for quality and adherence to customer specifications. Inspected parts for defects prior to assembly process.

Investigator VI

Health and Human Services Comm
Waco, TX
12.2020 - 08.2022
  • Communicates clearly and accurately with others (internally and externally) to provide, exchange, or verify information, answer inquiries, address issues, or resolve issues or complaints in Texas long-term care facilities.
  • Conducts exit conferences with facility staff regarding findings, and can assist in developing a plan to correct deficiencies.
  • Performs quality assurance reviews of documents prepared by others, for example, publications, assessments, and reports.
  • Knowledge of acceptable professional standards of patient care.
  • Skilled in conducting investigations to verify compliance.
  • Ability to interpret policies, procedures, and regulations.
  • Ability to multitask and track multiple activities with competing priorities.
  • Ability to work independently.
  • Ability to use the computer for writing reports.
  • Ability to exercise professional judgment, and reach sound decisions.
  • Ability to integrate complex regulatory concepts, procedures, and processes.
  • Ability to operate personal computers and software.
  • Experience in regulatory services is preferred.
  • Experience in writing detailed reports.
  • Experience operating personal computers and software.
  • Experience conducting investigations is preferred.
  • Maintained organized records of all information and material pertinent to open investigations.
  • Reviewed police reports, medical records, and other documents for evidence.
  • Conducted interviews with witnesses and suspects to obtain information related to case.

Adult Protective Services Investigator Specialist IV

Department of Family & Protective Svc
Georgetown, TX
05.2020 - 11.2021
  • Ability to apply a critical and analytical approach to problem-solving, and the ability to prioritize and manage multiple responsibilities.
  • The ability to understand new information effectively and quickly.
  • Ability to analyze program trends and data associated with performance outcomes.
  • Ability to plan, implement, and meet deadlines.
  • Ability to work with individuals and groups from diverse populations.
  • Collects evidence pertinent to the investigation, such as progress notes, medical records, photographs, and physical evidence.
  • Ability to gather, assemble, correlate, and analyze facts; to establish goals and objectives; to devise solutions to administrative problems; to develop, evaluate, and interpret administrative policies and procedures; and to assign and supervise the work of others.
  • Interprets program policy and procedures to Protégé staff, other Department of Family and Protective Services staff, and the public.
  • Evaluates Protégé performance through case readings, computer reports, and observation of operations to ensure Protégé compliance with policy, procedure, and service control requirements.
  • Knowledge of agency policies, procedures, and standards.
  • Knowledge of Texas laws relating to adult protective services.
  • Knowledge of gerontology and the dynamics of the aging process.
  • Knowledge of special problems of the aged and disabled
  • Knowledge of crisis intervention techniques and skills.
  • Knowledge of differing cultures, ethnic groups, and values.
  • Skill in establishing and maintaining effective working relationships.
  • Tracked and reported on investigation progress to stakeholders, adjusting strategies as needed to address new findings.

Adult Protective Services Special III

Department of Family & Protective Svc
05.2018 - 06.2020
  • Investigates reports of abuse, neglect, or exploitation of elderly or disabled adults to assess the urgency of the problem by interviewing clients, family members, and others to gather social, functional, physical, and mental-emotional information for evaluation.
  • Collects evidence pertinent to the investigation, such as progress notes, medical records, photographs, and physical evidence.
  • Provides services after normal working hours and on weekends to maintain coverage when on call, including receiving reports of alleged abuse, neglect, or exploitation.
  • Participates in case conferences and meetings with supervisors and peers regarding case determination as to confirmed, unconfirmed, inconclusive, or unfounded dispositions.
  • Attends stated staff meetings and participates in continuous training.
  • Performs other duties as assigned, and required to maintain unit operations.
  • Promotes and demonstrates appropriate respect for cultural diversity among coworkers, and all work-related contacts.
  • Attends work regularly, in accordance with agency leave policy.
  • Knowledge of agency policies, procedures, and standards.
  • Knowledge of Texas laws relating to adult protective services.
  • Knowledge of special problems of the aged and disabled
  • Knowledge of crisis intervention techniques and skills.
  • Skill in effective verbal and written communication.
  • Ability to work effectively with difficult abuse/neglect complaints
  • Ability to empathize and provide encouragement to disabled adults, the elderly, and to help them meet needs and alleviate problems.
  • Ability to be on call to receive reports of abuse, neglect, and exploitation.
  • Ability to work with violent and dangerous individuals.

Adult Protective Services Special II

Department of Family & Protective Svc
07.2017 - 05.2018
  • Interviews and obtains written statements from potential witnesses, staff, and clients concerning the allegations of abuse, neglect, or exploitation of clients.
  • Writes and enters data for reports summarizing the facts obtained during the investigations, including findings as to whether abuse, neglect, or exploitation could be confirmed.
  • Determines temporary or long-term action to be taken to remove or lessen an immediate threat to the life or health of an adult protective services client, to include counseling clients and caregivers, providing information and referral services, testifying in court to seek emergency protective services, finding alternate housing when necessary, and providing ongoing services.
  • Contacts and interviews with witnesses and complainants.
  • Evaluates and summarizes investigative findings.
  • Completes work in compliance with all state and federal protocols for data collection, observation, interview, and record review.
  • Promotes and demonstrates appropriate respect for cultural diversity among coworkers, and all work-related contacts.
  • Attends work regularly in accordance with the agency's leave policy.
  • Skill in establishing and maintaining effective working relationships.
  • Knowledge of gerontology and the dynamics of the aging process.
  • Ability to operate standard office equipment, including fax and copy machines.
  • Knowledge of differing cultures, ethnic groups, and values.
  • Ability to make home visits in isolated or high crime areas that may involve exposure to substandard and unsanitary living conditions

Adult Protective Services Special I

Department of Family & Protective Svc
09.2016 - 07.2017
  • Conducts investigations using applicable protocols, state and federal regulations, and appropriate policies and procedures.
  • Completes investigations and written reports listing deficiencies, and prepares written reports supporting the actions and remedies recommended.
  • Develops individualized service plans to meet the needs of the adult protective services client, and maintains detailed documentation on each case.
  • When acting as the team coordinator, I assume responsibility for coordinating all aspects of the investigation to ensure that protocols, policies, and procedures are followed.
  • Makes presentations and participates in community awareness, and related activities to inform the public about the program.
  • Testifies and presents evidence in formal hearings or court proceedings relative to the investigation findings, and/or sanctions resulting from the investigation.
  • Knowledge of investigative principles, techniques, and procedures.
  • Ability to plan, organize, and conduct investigations; to interpret, and apply laws and regulations.
  • To conduct interviews and gather facts, to evaluate findings, to prepare reports, to testify in hearings and court proceedings, to communicate effectively, and to assign and/or supervise the work of others.

Residential Coordinator

Lubbock State Supported Living Center
Lubbock, USA
08.2012 - 11.2014
  • Ensures the health and safety of clients and staff.
  • Ensures home services are provided as resources permit, in order to meet client needs.
  • Ensures the implementation of facility, division, and unit action plans, which require unit action.
  • Responsible for completing complex tasks, and making varied decisions within broad parameters, and with minimal supervision.
  • Primary responsibilities include staff supervision and coordination, personnel management, program planning and evaluations, standards compliance, interdepartmental relations, budget preparation/tracking, risk management, and resolution of unusual incidents.
  • Through ongoing monitoring, data analysis, personal observation, and review of external surveys, we assess the strengths and needs of residential services, and then take appropriate action to ensure that services meet applicable standards.
  • General knowledge of ICF/IID standards.
  • Helps address facility issues and establish priorities and direction.
  • Ability to accurately and clearly interpret, develop pertinent policies, procedures, and technical reports.
  • Ability to communicate clearly, both orally, and in writing.
  • Ability to establish and maintain effective working relationships with staff, clients, parents, members of the community-at-large, or others in the work context.
  • Ability to organize, coordinate, and delegate routine and complex tasks.
  • Ability to develop monitoring systems, collect and analyze information, and make cost-effective recommendations.

Supervisor

Lubbock State Supported Living Center
Lubbock, USA
08.2011 - 08.2012
  • Directly supervises the residential professional staff, supervisors, and administrative assistants, and has line authority over all staff in the residential unit.
  • Ensures staff implement compliance in accordance with all applicable state, federal, and local regulatory requirements.
  • Serves as the acting Residential Coordinator as assigned.
  • Manages residential unit staff.
  • Directly supervises assigned staff.
  • Coordinates and plans service delivery with other areas in order to ensure service integration.
  • Insures operational activities within the residential unit.
  • Performs administrative and programming duties that include supervising and evaluating direct care staff within the residential unit.
  • Ability to master basic techniques of individual care and training.
  • Ability to be flexible in handling work assignments.

Assistance Supervisor

Lubbock State Supported Living Center
Lubbock, USA
05.2009 - 08.2011
  • Responsible for ensuring that care, treatment, training, and support activities are completed in the assigned home, including supervising and monitoring the activities of other direct support staff.
  • Arranges work schedules to ensure adequate coverage and staff-to-individual ratio.
  • Monitors and documents individual participation and progression for effective communication with other staff.
  • Ensure efficient delivery of care, training, and support activities on the unit through supervision of activities and work behaviors, or assigned employees.
  • Ability to work effectively with others, and as a member of a team.
  • Programming and care of all assigned individuals through periodic planning sessions with administrative and professional staff.
  • Ensure that the home is maintained as a safe and sanitary living environment for individuals and staff.
  • Team-building skills.
  • Supervisory skills.
  • Analytical and problem-solving skills.
  • Decision-making skills.
  • Effective verbal and listening communication skills.
  • Stress management skills.
  • Time management skills.
  • Financial management skills.
  • I have developed and improved many skills that I will use for the rest of my life: leadership, responsibility, confidentiality, management, programming, marketing, and time management.

Customer Service Representative

Sprint Wireless
Abilene, USA
01.2006 - 08.2008
  • Attracts potential customers by answering product and service questions, and suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
  • Contributes to team effort by accomplishing related results, as needed.
  • Provided accurate information about products and services to customers.

Education

Master of Science - Financial Planning

Kaplan University
01.2015

Bachelor of Business in Management -

University of Phoenix
01.2013

Skills

  • Attention to detail
  • Scheduling and planning
  • Customer service
  • Materials procurement
  • Safety compliance
  • Multitasking and organization
  • Client relations
  • Safety
  • Problem-solving
  • Time management
  • Team collaboration
  • Verbal and written communication
  • Proactive leadership
  • Decision-making
  • Quality control
  • Report development
  • Interviewing witnesses
  • Resource management
  • Compliance assessment
  • Interview techniques
  • Report generation
  • Court testimony
  • Risk analysis
  • Investigation management
  • Investigative photography
  • Records management
  • Detailed report writing
  • Risk assessment
  • Data review
  • Evidence collection and preservation
  • Records handling
  • Witness interviews
  • OSHA
  • Manufacturing
  • Product inspection
  • Production scheduling

Overview

Dedicated to exceeding company goals and managing tight deadlines; gifted in guaranteeing client and customer satisfaction., Excellent presentation and interpersonal skills, Ability to effectively prioritize and manage a broad range of responsibilities, Proficient in Microsoft Word, Excel, Outlook, PowerPoint, Teams

Personal Information

Citizenship: U.S. Citizen

References

References available upon request.

Timeline

Production Operator

Dover Fueling Solution
09.2022 - Current

Investigator VI

Health and Human Services Comm
12.2020 - 08.2022

Adult Protective Services Investigator Specialist IV

Department of Family & Protective Svc
05.2020 - 11.2021

Adult Protective Services Special III

Department of Family & Protective Svc
05.2018 - 06.2020

Adult Protective Services Special II

Department of Family & Protective Svc
07.2017 - 05.2018

Adult Protective Services Special I

Department of Family & Protective Svc
09.2016 - 07.2017

Residential Coordinator

Lubbock State Supported Living Center
08.2012 - 11.2014

Supervisor

Lubbock State Supported Living Center
08.2011 - 08.2012

Assistance Supervisor

Lubbock State Supported Living Center
05.2009 - 08.2011

Customer Service Representative

Sprint Wireless
01.2006 - 08.2008

Master of Science - Financial Planning

Kaplan University

Bachelor of Business in Management -

University of Phoenix

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SULAIMAN KEMOKAI