Sulainy Hernandez Ruiz
Cape Coral,FL
Summary
Greetings, I am Sulainy, originally from Cuba but have been residing in the U.S. from a young age. Being bilingual in English and Spanish, I bring 6 years of experience in customer service, sales, and office administration. I am a certified Public Notary for the state of Florida and am proficient in Microsoft Word, Excel, Outlook, QuickBooks, and ERP. My ability to multitask and maintain composure in stressful situations, coupled with strong problem-solving skills, make me a valuable asset. I thrive in fast-paced environments and am known for my quick learning abilities. I strive for perfection in all I do, consistently aiming to exceed the company's goals and expectations. Thank you for considering my application!
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Suntech Electrical Contractors
09.2022 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems like, Word/Excel, ERP and Quickbooks.
- Supported executive staff through scheduling meetings, calls, Job requests and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries on email and calls.
- Ensured accurate record-keeping with diligent data entry for Invoices, Quotes, Statements and other projects.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted coworkers and staff members with special tasks on daily basis.
- Worked with Hiring Manager and human resources to accomplish hiring objectives and meetings.
Administrative Assistant/HR Assistant
I&R Waterproofing Innc.
07.2021 - 09.2022
- Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
- Fostered a positive work environment by addressing employee concerns and facilitating team-building activities.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Supported human resources initiatives by coordinating interviews and assisting with new hire orientations.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Seamlessly interacted with colleagues to plan and complete special projects for example, estimating and sending detailed invoices to customers to remit payment.
BDC Agent
Williams Buick GMC
06.2020 - 07.2021
- Increased customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined communication processes for improved efficiency and faster response times.
- Maintained a high level of professionalism while interacting with clients, fostering strong relationships and building rapport.
- Provided comprehensive product knowledge to potential buyers, increasing overall sales conversions.
- Implemented new strategies for reaching out to potential leads, resulting in increased appointment bookings.
- Managed inbound calls efficiently, resolving concerns and facilitating vehicle sales appointments.
- Made average of 80-100 outbound and inbound calls per day.
Education
Associate of Arts - Dental Hygiene
Florida SouthWestern State College
Fort Myers, FL2025
High School Diploma -
Olympic High School
Charlotte, NC05.2020
Skills
- Spanish and English Fluency
- Information Security
- Strong Problem Solver
- Workflow Optimization
- Invoice Processing
- Data Entry
- Reception Oversight
- Office Administration
- Relationship Building
- Customer and Client Relations
- Professional Communication
- Word/Excel Expert
- Microsoft Outlook
Certification
- CNP - Certified Notary Public in Florida
Timeline
Administrative Assistant
Suntech Electrical Contractors
09.2022 - Current
Administrative Assistant/HR Assistant
I&R Waterproofing Innc.
07.2021 - 09.2022
BDC Agent
Williams Buick GMC
06.2020 - 07.2021
Associate of Arts - Dental Hygiene
Florida SouthWestern State College
High School Diploma -
Olympic High School
- CNP - Certified Notary Public in Florida
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