Sulaxyan Gurung
Rochester,NH
Summary
Diligent with solid background in cell phone repair. Proven ability to diagnose and fix hardware and software issues, ensuring customer satisfaction. Demonstrated skill in troubleshooting and precision in repairs. Professional technician with significant experience in mobile device repair and diagnostics. Skilled in troubleshooting, hardware and software solutions, screen replacements, and battery swaps. Strong team collaborator focused on delivering reliable, high-quality results and adapting to evolving challenges. Known for precision, efficiency, and excellent customer service.
Overview
10
10
years of professional experience
Work History
Cell Phone Repair Technician
Ifix Phone & Accessories Inc
04.2019 - Current
- Demonstrated flexibility in repairing a diverse range of cell phone brands and models, showcasing adaptability within the role.
- Prevented potential device damage by following proper handling protocols for delicate components during disassembly and reassembly processes.
- Delivered exceptional customer service, addressing questions and concerns professionally and courteously.
- Collaborated with team members to improve overall workflow, resulting in increased productivity.
- Offered guidance to consumers on purchasing mobile phone accessories.
Cell Phone Repair Technician
Y & A Trading Inc
09.2014 - 03.2019
- Maintained a high level of technical knowledge by staying current on industry advancements and device updates.
- Managed inventory of repair parts, ensuring adequate stock levels for timely completion of repairs.
- Improved overall repair quality by utilizing precision tools and techniques during the repair process.
- Delivered exceptional customer service, addressing questions and concerns professionally and courteously.
- Replaced touch-sensitive digitizers and displays using official OEM parts to maintain warranty eligibility.
Education
3 Years Diploma - Electrical, Electronics And Communications Engineering
Acme Engineering College
Kathmandu, Nepal04-2012
Skills
phone & tablet repair, customer service, micro soldering
Languages
English
Full Professional
Hindi
Full Professional
Nepali
Native or Bilingual
Timeline
Cell Phone Repair Technician
Ifix Phone & Accessories Inc
04.2019 - Current
Cell Phone Repair Technician
Y & A Trading Inc
09.2014 - 03.2019
3 Years Diploma - Electrical, Electronics And Communications Engineering
Acme Engineering College
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