Sulayne Garcia
Bronx,New York
Overview
9
9
years of professional experience
Work History
Trainee
Training Program
09.2023 - 12.2023
- Participated in weekly work-readiness training by communicating ideas and practicing work readiness etiquette
- Attended weekly meetings to discuss and review program and individual goals
- Gained educational, social, and work readiness skills
- Demonstrated effective time management skills
- Showcased teamwork skills by effectively working in different teams as assigned
Customer Service Representative/Brand ambassador
RUI, Comcast
01.2022 - 06.2022
- Informed customers about billing procedures payments and provided payment option setup assistance
- Gave awareness of company services or new products
- Made outbound calls to obtain account information
- Set up and activated customer accounts
- Used proven techniques to de-escalate angry customers during telephone interactions
- Answered inbounds calls, chats and emails to facilitate customer service.
Package Handler
FEDEX
12.2020 - 06.2022
- Examined and inspected containers, materials and products to meet packing specifications
- Scanned and sorted packages according to destinations and service type using handheld scanner
- Loaded and unloaded shipments from truck and picked up and moved heavy packages and items using forklift
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries
- Logged packing activities and filled reports in company database.
Cashier/Food prep
McDonald’s
06.2015 - 06.2020
- Followed company safety standards for food quality and cleaning refrigerate
- Processed transactions and made change for cash payments and accepted credit cards, debit cards and gift cards
- Greeted customers and make them feel welcomed as they entered the restaurant
- Crossed sale products and introduce new ones.
Skills
- Inventory Handheld Scanners
- Customer Relations
- Order Fulfillment
- Cash Register Systems
- Issue Resolution
Volunteer Work
Community Service Day Volunteer
· Organized tables table for food giveaway
· Distributed food to the public
· Created flyers and boxes for food giveaway
Timeline
Trainee
Training Program
09.2023 - 12.2023
Customer Service Representative/Brand ambassador
RUI, Comcast
01.2022 - 06.2022
Package Handler
FEDEX
12.2020 - 06.2022
Cashier/Food prep
McDonald’s
06.2015 - 06.2020