Sulayne Garcia
Bronx,New York
Overview
9
9
years of professional experience
Work History
Trainee
Training Program
09.2023 - 12.2023
- Participated in weekly work-readiness training by communicating ideas and practicing work readiness etiquette
- Attended weekly meetings to discuss and review program and individual goals
- Gained educational, social, and work readiness skills
- Demonstrated effective time management skills
- Showcased teamwork skills by effectively working in different teams as assigned
Customer Service Representative/Brand ambassador
RUI, Comcast
01.2022 - 06.2022
- Informed customers about billing procedures payments and provided payment option setup assistance
- Gave awareness of company services or new products
- Made outbound calls to obtain account information
- Set up and activated customer accounts
- Used proven techniques to de-escalate angry customers during telephone interactions
- Answered inbounds calls, chats and emails to facilitate customer service.
Package Handler
FEDEX
12.2020 - 06.2022
- Examined and inspected containers, materials and products to meet packing specifications
- Scanned and sorted packages according to destinations and service type using handheld scanner
- Loaded and unloaded shipments from truck and picked up and moved heavy packages and items using forklift
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries
- Logged packing activities and filled reports in company database.
Cashier/Food prep
McDonald’s
06.2015 - 06.2020
- Followed company safety standards for food quality and cleaning refrigerate
- Processed transactions and made change for cash payments and accepted credit cards, debit cards and gift cards
- Greeted customers and make them feel welcomed as they entered the restaurant
- Crossed sale products and introduce new ones.
Skills
- Inventory Handheld Scanners
- Customer Relations
- Order Fulfillment
- Cash Register Systems
- Issue Resolution
Volunteer Work
Community Service Day Volunteer
· Organized tables table for food giveaway
· Distributed food to the public
· Created flyers and boxes for food giveaway
Timeline
Trainee
Training Program
09.2023 - 12.2023
Customer Service Representative/Brand ambassador
RUI, Comcast
01.2022 - 06.2022
Package Handler
FEDEX
12.2020 - 06.2022
Cashier/Food prep
McDonald’s
06.2015 - 06.2020
Similar Profiles
Wenting ZhaoWenting Zhao
Application of Biostatistics in Public Health at Training ProgramApplication of Biostatistics in Public Health at Training Program
SANDRA MONTENEGROSANDRA MONTENEGRO
Project Coordinator, Training Developer, and Qualitative Data Analyst at Sunshine ERC: Targeted Research Training Program (TRT)Project Coordinator, Training Developer, and Qualitative Data Analyst at Sunshine ERC: Targeted Research Training Program (TRT)
Kevin ShiKevin Shi
Lab Assistant at UCSD Percy Russell Research Training ProgramLab Assistant at UCSD Percy Russell Research Training Program
Dayshawn JamesDayshawn James
Warehouse Worker at Gradys Cold BrewWarehouse Worker at Gradys Cold Brew
Christopher MayfieldChristopher Mayfield
Associate Producer at Timewormz ProductionsAssociate Producer at Timewormz Productions