Suleidys Roque

Being a cashier in a supermarket cafeteria involves combining cashier duties with customer service and some cafe-related operational tasks. Key responsibilities include:

1. **Customer service:** Greet customers, answer questions about the menu, and provide prompt and friendly service.

2. **Managing the cash register:** Process customer payments, whether by cash, card, or payment app, and ensure transactions are accurate.

3. **Preparing simple orders:** In some cafeterias, cashiers may assist with preparing basic drinks or packing food, depending on the size of the team and current demand.

4. **Cleaning and organization:** Keeping the work area clean and tidy, ensuring that payment and service stations are well stocked and presentable.

5. **Basic inventory control:** Checking that products available in the cafeteria, such as snacks, drinks, and other supplies, are properly stocked. Notifying the manager if something is out of stock.

6. **Simple Problem Resolution:** Handle minor customer inquiries or complaints, such as order changes or billing corrections.

This job requires a good attitude toward customer service, accuracy in handling money, and the ability to work as part of a team in a fast-paced environment, especially during peak hours.

Working as a Customer Service Supervisor in Burlington involves managing and supervising the customer service team, ensuring that employees will provide efficient and friendly service to customers. Key responsibilities include: 1. **Team Supervision:** Assigning tasks, providing guidance, and ensuring the team meets the company's customer service standards.

2. **Problem or Complaint Handling:** Resolving complex customer issues that could not be handled by customer service staff. This may include product returns, pricing issues, or more complicated situations.

3. **Staff Training:** Helping train and develop employees to follow proper procedures and improve their customer service skills.

4. **Operational Management:** Collaborating with the management team to ensure the customer service area is well organized, from physical layout to smooth operations.

5. **Goal Compliance:** Monitor team performance to ensure customer satisfaction and sales goals are met.

6. **Reporting and Communication:** Report to management on team performance, staffing needs, and issues requiring attention.

This is a position that requires leadership skills, problem solving, and the ability to work under pressure, as well as good communication with customers and employees.