Suleika Colon
Atlanta,GA
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
IEP Northward
04.2021 - 05.2024
- Organize and maintain an efficient and effective office that handles a variety of tasks for the administration, faculty, students, and parents of the school.
- Perform secretarial and clerical tasks of a varied nature. Many tasks will require a thorough knowledge of the rules and regulations of the school and school system and the frequent exercise of independent judgment within the scope of the authority granted by the Principal.
- Distribute mail and handle correspondence of the office, responding to routine requests for information.
- Type, reproduce and distribute notices to staff, students and parents.
- Ensure that all communications from the office meet proper written and oral English standards.
- Act as a receptionist, greeting visitors, answering telephone calls in a pleasant and efficient manner, and communicating effectively in routine, sensitive, and confidential matters.
- Register new students, secure appropriate student records, maintain confidential student records, and transfer records for students moving to other schools.
- Maintain attendance data for each staff member, recording attendance, absences, substitutes, and other required information. Prepare attendance reports, coordinated with payroll data, as required.
- Maintain a current school calendar of events and use of facilities.
- Maintain efficient and well organized electronic and paper data collection and filing systems, including confidential student and personnel files.
- Arrange appointments and maintain a schedule for the Principal or designee and assigned staff.
- Assist the Principal or designee in the preparation of reports and documents by creating graphics and displays, using word processing and data management, creating an attractive presentation, copying, collating, and distributing final products.
- Create forms, and compile and organize data and information necessary for the efficient operation of the office, the completion of required district and State data collections, and the completion of the Principal’s or designee’s responsibilities. Complete all required monthly and year end reports in a timely fashion.
- Order and maintain office supplies.
- Maintain inventories of books, materials, and equipment of the school.
- Create and maintain a clean, attractive, orderly, safe, and efficient office environment.
- Recommend to the Principal improvements needed in office procedures or operations. Communicate to the Principal any unusual situations. Advise immediately of any evidence of substance abuse, child abuse, child neglect, severe medical conditions, potential suicide, or individuals appearing to be under the influence of alcohol, or controlled substances.
- Assist the Principal and staff in handling interruptions and emergencies, calling for assistance when needed.
- Work cooperatively with staff in other offices with the completion of large or time sensitive projects or emergencies.
- Maintain a safe working condition and operate electronic and other equipment needed to carryout job functions and responsibilities.
- Attend required staff meetings and serve, as appropriate, on staff committees.
- Keep informed about school and district activities, requirements of the law and code, Board policy and regulations, and other information necessary for the functioning of the office.
- Continue to grow through collaboration with fellow staff members and participation in appropriate staff development and workshop programs.
- Display ethical and professional behavior in working with everyone who communicates or is associated with the office. Serve as a role model for students and staff in demonstrating positive attitudes, appropriate attire and grooming, accepting responsibility, and an effective work ethics.
- Protect confidentiality of records and information about students and staff and use discretion when sharing any such information within legal confines.
- Adhere to NJ law, State Board of Education rules and regulations, Board of Education policies and regulations, school regulations and procedures, and contractual obligations.
- Perform any duties and responsibilities that are within the scope of employment, as assigned by the Principal or designee, and not otherwise prohibited by law or regulation.
Medical Office Administrative Assistant
North American Spine and Pain
09.2020 - 03.2021
- Handling administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records, processing patients, billing and bookkeeping).
- Greet, log in patients arriving at the office and prepare patients for the practitioner.
- Demonstrated proficiency in taking patient medical histories and vital signs and other pertinent information as required by the department. While recording information in patient's' medical records.
- Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment.
- Reacted calmly and effectively in emergency situations, and added the personal, caring touch that immediately put patients at ease.
- Received and record lab/radiological test results ( including outside medical records) via telephone or computer and ensures that those results and related reports are with the patient’s medical record at the time of the patient’s visit.
- Maintain confidentiality and protected sensitive data at all times
- Collect Urine specimens
Licensed Insurance Representative
State Farm
01.2019 - 09.2020
- Ensure that customers make buying decisions armed with the right amount of information.
- Analyze customer’s complaints and recommend solutions.
- Discuss with customers on telephone and provide information on the company’s products and services.
- Record all conversations with clients with details of inquiries or complaints and action steps that were taken.
- Understand the company’s insurance policies and products and be able to tell whether a policy covers a type of loss or not.
- Take calls from clients that have been involved in an accident, vehicle breakdown, or clients who need assistance with their vehicles and mobilizing help for such clients.
- Communicate changes or adjustments in policies to clients.
- Forward all filed claims to the appropriate department for handling and investigation.
- Liaise with other departments and provide support to them.
- Assist clients in filling of policy documents and contact them whenever any error is discovered, or when it needs to be corrected.
- Offer information about price quotes to prospective customers.
- Manage and protect the reputation of the company.
- Maintain strong clientele relationship with customer
Education
Associate of Applied Science - Cyber Security With Network Technology
Essex County College
Newark, NJ05-2026
High School Diploma -
Barringer High School
Newark, NJ06-2014
Skills
Schedule Management
Employee Development
health and safety compliance
Rapid and Adaptive
Committed High Achiever
Microsoft ( Word,Powerpoint, Excel)
Interpersonal/ Cross Functional Communication
Record Keeping and Recording
Performance Management
Data Entry
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
IEP Northward
04.2021 - 05.2024
Medical Office Administrative Assistant
North American Spine and Pain
09.2020 - 03.2021
Licensed Insurance Representative
State Farm
01.2019 - 09.2020
Associate of Applied Science - Cyber Security With Network Technology
Essex County College
High School Diploma -
Barringer High School
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