Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Suleika Gonzalez

Greenwich,CT

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

22
22
years of professional experience

Work History

Sales Associate

Costco
10.2019 - 02.2021
  • Helped customers find specific products, answered questions and offered product advice
  • Answered product questions with up-to-date knowledge of sales and promotions
  • Engaged customers in friendly, professional dialogue to determine needs
  • Answered customer questions, shared product knowledge and researched pricing and availability
  • Connected with customers using consultative and relationship-driven techniques.

Secretary to the General Manager

Healthfirst Cleaning Inc
04.2005 - 06.2017
  • Complied with company policies, objectives and communication goals
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives
  • Responded to customer questions regarding products, prices and availability
  • Identified needs of customers promptly and efficiently
  • Prepared purchase orders and expense reports
  • Answered high volume of phone calls and email inquiries.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Developed and implemented office policies and procedures to facilitate smooth workflow.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Customer Service Representative

SpeadGear
02.1999 - 03.2004
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Education

Associate of Science - Computer Science

Pace University
White Plains, NY
06.2004

High School Graduate -

Lehman High School
Bronx, NY
06.1997

Skills

  • Communication skills
  • Sales development
  • Reading comprehension skills
  • Listening skills
  • Energetic self-starter
  • Customer Needs Assessment
  • Order Processing
  • Teamwork and Collaboration
  • Friendly and Outgoing
  • Reliable and Punctual
  • Team Player Mentality
  • Strategic Planning
  • Creative problem solving
  • Professional telephone demeanor

Languages

Spanish
Professional Working

Timeline

Sales Associate

Costco
10.2019 - 02.2021

Secretary to the General Manager

Healthfirst Cleaning Inc
04.2005 - 06.2017

Customer Service Representative

SpeadGear
02.1999 - 03.2004

Associate of Science - Computer Science

Pace University

High School Graduate -

Lehman High School
Suleika Gonzalez