Suleika Gonzalez
Greenwich,CT
Summary
Bold Profile Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Assistant Teacher
Family Centers
01.2023 - 06.2023
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher
- Supported student physical, mental, and social development using classroom games and activities
- Worked with teachers to design lesson plans and coordinate activities for classes
- Kept students on-task with proactive behavior modification and positive reinforcement strategies
- Supervised recess, lunch and daily student intake and dismissal
- Completed daily reports, meal count sheets, and attendance logs.
- Helped customers find specific products, answered questions and offered product advice
- Answered product questions with up-to-date knowledge of sales and promotions
- Engaged customers in friendly, professional dialogue to determine needs
- Answered customer questions, shared product knowledge and researched pricing and availability
- Connected with customers using consultative and relationship-driven techniques.
Sales Associate
Costco
03.2019 - 07.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Secretary/Customer Service Manager
Healthiest Cleaning Inc
04.2005 - 06.2019
- Complied with company policies, objectives and communication goals
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives
- Responded to customer questions regarding prices and availability
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Identified needs of customers promptly and efficiently
- Prepared purchase orders and expense reports
- Answered high volume of phone calls and email inquiries
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
- Developed and implemented office policies and procedures to facilitate smooth workflow
- Assisted coworkers and staff members with special tasks on daily basis
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability
Customer Service Representative
Speed Gear
02.1999 - 03.2005
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Updated account information to maintain customer records
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Met customer call guidelines for service levels, handle time and productivity
Education
Associate of Science - Computer Science
Pace University
White Plains, NY06.2004
High School Graduate -
Herbert H Lehman High School
Bronx, NY06.1997
Skills
- Listening skills
- Call Management
- Paperwork Processing
- Energetic self-starter
- Customer Needs Assessment
- Teamwork and Collaboration
- Friendly and Outgoing
- Reliable and Punctual
- Team Player Mentality
- Strategic Planning
- Creative problem solving
- Professional telephone demeanor
- Problem-Solving Abilities
- Customer Service
- Professional Telephone Demeanor
- Order Processing
Languages
Spanish
Professional
Certification
- Certification- Licensed as a Producer of Insurance in Connecticut- Certified on 9/08/2023
References
References available upon request.
Timeline
Assistant Teacher
Family Centers
01.2023 - 06.2023
Sales Associate
Costco
03.2019 - 07.2021
Secretary/Customer Service Manager
Healthiest Cleaning Inc
04.2005 - 06.2019
Customer Service Representative
Speed Gear
02.1999 - 03.2005
Associate of Science - Computer Science
Pace University
High School Graduate -
Herbert H Lehman High School
- Certification- Licensed as a Producer of Insurance in Connecticut- Certified on 9/08/2023
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