Suleika MacDonald
Glen Cove,NY
Summary
Dynamic and compassionate Medical Assistant with extensive experience in both clinical and administrative roles. Excelled in patient-focused care and medical office administration, showcasing fluency in English/Spanish and EMR/EHR systems adeptness, proven track record of enhancing patient satisfaction and streamlining office operations through effective teamwork and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Medical Assistant/Medical Office Assistant
Ophthalmology Associates of Glen Cove
11.2016 - 09.2018
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Obtained client medical history, medication information, symptoms, and allergies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Updated patient information and insurance details for accurate electronic medical records.
- Provided prompt, polite and professional in-person and telephone customer service.
- Registered patients and completed associated paperwork for accurate records.
- Answered phone calls and messages for 3-physician opthalmology medical facility, scheduling appointments, and handling patient inquiries
- Processed medical insurance claims and payments.
- Registered and verified patient records before triage with most up-to-date information.
- Managed office bookkeeping with insurance billing and patient payments.
- Performed various administrative tasks by filing, copying and faxing documents.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Conducted patient intake interviews, recording and documenting relevant information.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed medical records management, including filing, organizing and scanning documents.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Home Health Aide-Glen Cove, NY
Private Case
04.2011 - 05.2012
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided transportation and appointments management.
- Assisted with end-of-life care.
- Administered medications in accordance with doctor's instructions.
Medical Assistant Technician/Office Floater
Pro-Health Primary Care
11.2010 - 05.2012
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained the client's medical history, medication information, symptoms, and allergies.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Collaborated with medical and administrative personnel to maintain a patient-focused, engaging, and compassionate environment.
- Obtained and documented patient medical history, vital signs, and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in the office.
- Directed automation of office procedures such as correspondence management, record-keeping, and online communications.
- Trained and supervised employees on office policies and procedures.
- Multi-tasked and handled a high volume of patients, as well as answered up to five telephone lines and assisted patients on the phone with any issues promptly.
- Directed patients to examination rooms, answered questions and prepared for physician examinations.
- Managed medical records by filing, organizing, and scanning documents.
- Explained procedures to patients to alleviate anxiety and enhance cooperation.
- Assisted in improving patient outcomes by educating and advising on relevant treatments and care.
- Collaborated with medical and administrative personnel to maintain a patient-focused, engaging, and compassionate environment.
- Obtained and documented patient medical history, vital signs, and current complaints during intake.
- Completed EKGs and other tests based on patient presentations in the office.
- Automated office procedures, including correspondence management, record-keeping, and online communications.
- Trained and supervised employees on office policies and procedures.
- Multi-tasked and handled a high volume of patients, while managing up to five telephone lines and promptly addressing patient issues over the phone.
- Updated and scanned medical records into the electronic medical records (EMR) system.
Medical Assistant/Receptionist
Dr.Bernardini And Dr.Vomero&Vomero
12.2006 - 11.2010
- Collected and recorded patient medical information, such as blood pressure and weight.
- Prepared lab samples for tests and performed EKGs.
- Used spirometry and pulse oximetry to measure lung function.
- I gathered a detailed patient's medical history, vital signs, and concerns.
- Drew blood efficiently using different methods.
- Followed HIPAA rules to keep patient information private.
- Conducted pulmonary function test.
- Checked and corrected any issues in blood and specimen collection orders.
- Collected blood samples accurately.
- Used spirometry and pulse oximetry to measure lung function.
- Enhanced office productivity by handling a high volume of callers per day.
- Coordinated patient scheduling, check-in, check-out, and billing payments.
Education
High School Diploma -
Glen Cove High School
Glen Cove, NY06-2002
Certified Medical Assistant - Medical Assisting/Phlebotomy
Nassau Tech Boces
Westbury, NY06-2002
Skills
- Patient-focused care
- Phlebotomy
- Medical office administration
- Intake control
- Fluent in English/Spanish
- Independent and dedicated worker
- Team player
- Able to work in a fast-paced environment
- Experienced in clerical and clinical departments
- Able to work in a fast-paced environment
- Complex Problem-solving
- EMR / EHR
Timeline
Medical Assistant/Medical Office Assistant
Ophthalmology Associates of Glen Cove
11.2016 - 09.2018
Home Health Aide-Glen Cove, NY
Private Case
04.2011 - 05.2012
Medical Assistant Technician/Office Floater
Pro-Health Primary Care
11.2010 - 05.2012
Medical Assistant/Receptionist
Dr.Bernardini And Dr.Vomero&Vomero
12.2006 - 11.2010
High School Diploma -
Glen Cove High School
Certified Medical Assistant - Medical Assisting/Phlebotomy
Nassau Tech Boces
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