Suleima Gonzalez
Los Angeles,CA
Summary
Assisted patients with daily activities and personal care needs. Supported nursing team in delivering compassionate care to enhance patient comfort. Maintained accurate records of patient observations and care provided.
Overview
12
12
years of professional experience
Work History
Certified Nursing Assistant
Cedar Sinai Hospital
03.2023 - Current
- Monitored and recorded patient vitals, including temperature, blood pressure, and oxygen levels.
- Delivered high-quality personal care services, including bathing, grooming, dressing, and feeding, to uphold patient dignity.
- Monitored call lights and addressed patient needs to enhance comfort and safety through adjustments of bed rails and equipment.
- Implemented proactive measures to prevent pressure ulcer development through regular patient repositioning and thorough skin assessments.
- Ensured cleanliness and safety by sanitizing surfaces, changing linens, and properly disposing of waste.
- Established safety protocols, including bed alarms and proper positioning techniques, to enhance patient safety.
Pharmacy Clerk/Technician
Coram CVS Specialty Home Infusion
08.2019 - 05.2021
- Ensured compliance with company policies and scripts to consistently meet call-time and quality standards.
- Enhanced productivity by mastering call scripts and guiding conversation flow.
- Managed incoming call operations in a high-volume global call center.
- Assessed customer information to identify issues and formulate effective solutions.
Barista
USC
08.2017 - 09.2018
- Ensured compliance with company policies and scripts to consistently meet call-time and quality standards.
- Enhanced productivity by mastering call scripts and directing team efforts.
- Assessed customer information to identify issues and formulate effective solutions.
Barista
Starbucks
08.2016 - 08.2017
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, and other equipment.
- Cleaned counters, machines, utensils and seating areas daily.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Maintained supply levels in counter and customer areas to meet typical demands.
Customer Service Representative
Global Paratransit
02.2014 - 02.2016
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Answered incoming calls in busy, fast-paced global call center.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Education
Certificate - Certified Nurse Assistant
CNA School
Long Beach, CACertificate - Phlebotomy
AUMT Institute
Gardena, CACertificate - Pharmacy Technician
Torrance Adult School
Torrance, CASkills
- Monitored and documented vital signs to ensure patient health and safety
- Delivered comprehensive patient care services
- Recorded and analyzed behavioral patterns to identify trends
- Ensured compliance with privacy regulations and protocols
- Demonstrated consistent collaboration and support within team environments
- Demonstrated empathy and understanding in interactions with individuals
- Demonstrated proficiency in managing multiple tasks simultaneously to enhance productivity
- Adapted quickly to new concepts and processes, demonstrating agility in learning environments
- Driven professional demonstrating initiative and commitment to excellence
Timeline
Certified Nursing Assistant
Cedar Sinai Hospital
03.2023 - Current
Pharmacy Clerk/Technician
Coram CVS Specialty Home Infusion
08.2019 - 05.2021
Barista
USC
08.2017 - 09.2018
Barista
Starbucks
08.2016 - 08.2017
Customer Service Representative
Global Paratransit
02.2014 - 02.2016
Certificate - Certified Nurse Assistant
CNA School
Certificate - Phlebotomy
AUMT Institute
Certificate - Pharmacy Technician
Torrance Adult School