Suleima Randhawa
Americus,GA
Summary
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
GEICO
Macon, GA
09.2017 - 01.2020
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Took special orders in person and over telephone, generating additional revenue every month.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Collected deposits or payments and arranged for billing.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated databases with new and modified customer data.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Implemented innovative methods for streamlining the customer service process.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries via phone, email, and chat.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
Sales Associate
Verizon Wireless
Americus, GA
01.2015 - 08.2017
- Processed credit card transactions quickly and securely.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Tracked sales performance metrics to identify trends in market place.
- Maintained up-to-date knowledge of store merchandise and policies.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Processed transactions using a point-of-sale system.
- Attended weekly team meetings to review performance goals and objectives.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Collected payments and provided accurate change.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained records related to sales for store management.
- Upsold additional items based on customer interests and needs.
- Developed promotional strategies to increase sales volume.
Cashier
Los Bravos Mexican Restaurant #1
Woodstock, GA
01.2012 - 01.2014
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Balanced daily transactions on a computerized point-of-sale system.
- Performed other duties as assigned by management.
- Issued receipts, refunds, credits or change due to customers.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Conducted price checks for special orders or discounts as requested by customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Processed sales transactions to prevent long customer wait times.
Education
High School Diploma -
Americus Sumter High School
Americus, GA05-2012
Some College (No Degree) - Accounting And Business Management
Kennesaw State University
Kennesaw, GASkills
- Data Entry
- Paperwork Processing
- Inbound and Outbound Calling
- Product Knowledge
- Account updating
- Microsoft Excel
- Call Center Operations
- Bookkeeping
- Reporting
- Consultative Sales
- Data Collection
- Multi-Task Management
- Problem Resolution
- Payment Processing
- Spreadsheets
- Typing proficiency
- Office equipment proficiency
- Report Generation
- POS Systems
- Customer Assistance
- Merchandise Restocking
- Credit and cash transactions
- Inventory Control
- Money Handling
- Payment posting
- Time management skills
- Written and verbal communication
- Customer Relations
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
GEICO
09.2017 - 01.2020
Sales Associate
Verizon Wireless
01.2015 - 08.2017
Cashier
Los Bravos Mexican Restaurant #1
01.2012 - 01.2014
High School Diploma -
Americus Sumter High School
Some College (No Degree) - Accounting And Business Management
Kennesaw State University