Suleimy R. Santos

Dental Assistant EFDA/ Hygiene Assistant

Boggy Creek Dental Care

• assisting the dentist during a variety of treatment procedures
• taking and developing dental radiographs (x-rays)
• asking about the patient's medical history and taking blood pressure and pulse
• serving as an infection control officer, developing infection control protocol and preparing and sterilizing instruments and equipment
• helping patients feel comfortable before, during and after dental treatment
• providing patients with instructions for oral care following surgery or other dental treatment procedures, such as the placement of a restoration (filling)
• teaching patients appropriate oral hygiene strategies to maintain oral health;

(e.g., tooth brushing, flossing and nutritional counseling)

• taking impressions of patients' teeth for study casts (models of teeth)
• performing office management tasks that often require the use of a personal computer
• communicating with patients and suppliers (e.g., scheduling appointments, answering the telephone, billing and ordering supplies)
• helping to provide direct patient care in all dental specialties, including orthodontics, pediatric dentistry, periodontics and oral surgery.

Hygiene Assitant:

• Patient care: Assisting the hygienist in providing dental care, such as preparing patients for treatment, taking X-rays, and helping with dental procedures like prophy cleanings.
• Treatment room preparation: Setting up the treatment room for procedures, including cleaning, sterilizing instruments, and setting out materials
• Patient support: Escorting patients to and from the treatment room, and providing customer service support
• Record keeping: Charting treatment information and updating patient medical histories
• Inventory management: Keeping the office stocked with supplies
• Administrative tasks: Assisting front desk staff and performing other administrative duties
• Equipment maintenance: Performing routine maintenance on dental equipment, such as the autoclave, compressor, and vacuum
• Cleaning: Maintaining the cleanliness of the office and clinic, including general house cleaning tasks
• Compliance: Maintaining compliance with OSHA/WISHA, Aseptic Technique, and HIPAA

• Bilingual - Spanish / Verbal & Written proficiency
• Proficient in Microsoft Office products; versatile in Mac and Windows platforms

• EastWOOD DENTAL, Orlando, FL, Patient Care Coordinator and Front Desk, 08/22, 04/23, Verifying the patient’s health insurance benefits., Explaining insurance benefits to patients., Entering data using dental practice management software., Generating reports for all activities., Posting payments made by patients., Following up on non-paid insurance claims., Managing late payments and overdue accounts., Processing insurance payments and refunds., Uploading completed insurance verification forms., Monitoring weekly, monthly and quarterly reports to confirm payment from clients and insurance companies., Welcoming and greeting patients into the office., Scheduling and coordinating appointments., Treatment planning and presenting., Insurance coordinating., Getting the dental staff’s charts and daily routines ready., Updating patients' data., Setting up follow-up appointments and sending out appointment reminders., Verifying payment methods and collecting money as necessary., Verify patient's insurances, submit insurance claims and send billing statements., Answering phones, photocopying, filing, and faxing are examples of common office chores.
• Access Dental of Rundberg, Austin, TX, Patient Care Coordinator and Front Desk, 08/20, 03/21, Maintained, tracked, and updated confidential patient documentation pertaining to insurance, treatment plans, and financial arrangements., Responsible for obtaining prior authorizations for procedures with required reports and imaging., Collaborated with leadership to develop personalized treatment plans for dental care ultimately creating a financial roadmap for patients understanding., Assisted with various administrative duties as required including but not limited to, conflict resolution, inquiries, dental coding, x-rays, etc.
• Armani Exchange, Orlando, FL, Sales Consultant, 04/19, 07/20, 11/21, 08/22, Responsible for sales team and business oversight during management absence serving as Team Lead when needed., Provided company guided customer service excellence during sales interaction in-store and online pick up orders., Met and exceeded sales goal of 120 units per hour during peak shopping hours therefore complying with leadership vision for company growth., Visually prepared sales floor for customer sales experience ensuring all areas are clear of trash and floors are safely clear of merchandising., Provided conflict resolution and sales retention to promote a winning sales strategy.
• Guess Factory, Orlando, FL, Sales Associate, 06/17, 03/19, Responsible for sales team and business oversight during management absence serving as Team Lead when needed., Provided conflict resolution for daily operations; educated customers on product upgrades and upsells., Ensured customer satisfaction scores were consistently met and exceeded using GUESS performance metrics.