Sulekha Gele
Glen Allen,VA
Summary
Professional with significant experience in medical office management and patient care coordination. Known for strong teamwork, adaptability, and focus on delivering results. Skilled in administrative tasks, patient scheduling, and electronic health records management. Valued for reliability, communication, and problem-solving abilities.
Overview
12
12
years of professional experience
Work History
Lead Medical Office Assistant/Medical Billing Specialist
Mountain Sleep Diagnostics
01.2019 - 10.2025
- Oversaw daily operations of medical office, ensuring efficient patient flow and adherence to protocols.
- Managed appointment scheduling, resulting in optimized calendar for providers and reduced wait times.
- Trained and mentored new administrative staff on office procedures and electronic health record systems.
- Managed difficult situations involving upset patients or families calmly and effectively, preventing escalation of conflicts within the office setting.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Used EMR (LR) to schedule appointments for doctor visits and procedures.
Medical Front Office Coordinator
Kaiser Foundation Hospital
01.2017 - 01.2019
- Schedule and set appointments and make sure all coordination's are met.
- Responsible to answer all the phone calls and guide them to their correspondence.
- Data Entry orders in the database, collect all payments.
- Closing out the shift.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Maintained a well-organized front office environment, contributing to a positive patient experience.
Sales Floor Associate
Target
01.2014 - 01.2016
- Trained all sales team on duty. Active and in action.
- Make sure store is clean, materials and goods are in place and in order, customer care is the primary focus.
- Answer inquiries about services and escalate calls appropriately, also consult with customers to evaluate needs and determine best options.
- Responsible of handling thousands of dollars in distribution in closing shifts and make sure all registers are balanced.
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
- Developed strong product knowledge to address customer inquiries accurately and efficiently.
Education
Associate of Applied Science - Respitory Tech
J. Sargeant Reynolds Community College
Richmond, Virginia, VA05-2027
Skills
- Office Administration
- Appointment Scheduling
- EMR software
- HIPAA regulations
- Phone and email etiquette
- Insurance authorizations
- Multitasking and organization
- Medical records management
- Computer proficiency
- Prior authorization requests
- Data entry
- Insurance billing procedures
Timeline
Lead Medical Office Assistant/Medical Billing Specialist
Mountain Sleep Diagnostics
01.2019 - 10.2025
Medical Front Office Coordinator
Kaiser Foundation Hospital
01.2017 - 01.2019
Sales Floor Associate
Target
01.2014 - 01.2016
Associate of Applied Science - Respitory Tech
J. Sargeant Reynolds Community College