Sulema Arrecis
San Marcos,TX
Overview
32
32
years of professional experience
Work History
Center Administrator
Redwood Community Center,Inc Dba Centro Esperanza
03.2009 - Current
- Generated reports to suggest corrective actions and process improvements.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Managed company schedule to coordinate calendar and arrange travel.
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
Restaurant Manager
McDonald's Restaurant
08.2005 - 11.2007
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain
accurate records. - Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
School Crossing Guard
San Marcos School District
08.1995 - 12.1996
- Interrupted traffic to allow students, parents and other pedestrians to safely cross streets.
- Developed key relationships with both adults and children through effective communication and purposeful engagement.
- Instructed children to safely cross streets using crosswalk and watching traffic lights.
- Withstood adverse environmental conditions.
- Safely assisted average of [Number] people per day across busy highway in adverse weather conditions and traffic conditions.
- Used signs, hand signals and flags to control car and foot traffic conditions.
- Protected safety of students by identifying potential conflicts and working collaboratively with community resource networks to diffuse situations.
- Contacted school principals to report children not adhering to safe crossing protocols or refusing to follow directions.
- Discouraged children from behaving unsafely near traffic to reduce injuries and accidents.
- Monitored traffic flow to identify safe crossing gaps.
- Reported reckless motorists or anyone creating unsafe situations for students to school management.
Front Line Server /Hostess Manager
Lubby's Cafeteria
07.1995 - 12.1996
- Confirmed continual compliance with all applicable laws and regulations regarding store operations.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Cashier
Texas State Book Store
08.1991 - 11.1992
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Line Server
Texas State University
02.1991 - 09.1991
- Took customer orders and prepared take-out items.
- Kept work and food areas pristine to meet presentation and food safety requirements.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
Education
GED -
San Marcos High School
San Marcos, TX01.1991
Skills
- Microsoft Office
- Meeting Support
- Special Projects
- Financial Leadership
- Administrative Arrangements
- Annual Evaluations
- Office Management
- Social Behaviors
- Strategic Planning
- Diagnosis and Troubleshooting
- Continuous Improvements
- Client Correspondence
- Office Supplies and Inventory
Timeline
Center Administrator
Redwood Community Center,Inc Dba Centro Esperanza
03.2009 - Current
Restaurant Manager
McDonald's Restaurant
08.2005 - 11.2007
School Crossing Guard
San Marcos School District
08.1995 - 12.1996
Front Line Server /Hostess Manager
Lubby's Cafeteria
07.1995 - 12.1996
Cashier
Texas State Book Store
08.1991 - 11.1992
Line Server
Texas State University
02.1991 - 09.1991
GED -
San Marcos High School