Overview
Work History
Education
Skills
Timeline
Generic

Sulema Arrecis

San Marcos,TX

Overview

32
32
years of professional experience

Work History

Center Administrator

Redwood Community Center,Inc Dba Centro Esperanza
03.2009 - Current
  • Generated reports to suggest corrective actions and process improvements.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Managed company schedule to coordinate calendar and arrange travel.
  • Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.

Restaurant Manager

McDonald's Restaurant
08.2005 - 11.2007
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Reconciled cash and credit card transactions to maintain



    accurate records.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.

School Crossing Guard

San Marcos School District
08.1995 - 12.1996
  • Interrupted traffic to allow students, parents and other pedestrians to safely cross streets.
  • Developed key relationships with both adults and children through effective communication and purposeful engagement.
  • Instructed children to safely cross streets using crosswalk and watching traffic lights.
  • Withstood adverse environmental conditions.
  • Safely assisted average of [Number] people per day across busy highway in adverse weather conditions and traffic conditions.
  • Used signs, hand signals and flags to control car and foot traffic conditions.
  • Protected safety of students by identifying potential conflicts and working collaboratively with community resource networks to diffuse situations.
  • Contacted school principals to report children not adhering to safe crossing protocols or refusing to follow directions.
  • Discouraged children from behaving unsafely near traffic to reduce injuries and accidents.
  • Monitored traffic flow to identify safe crossing gaps.
  • Reported reckless motorists or anyone creating unsafe situations for students to school management.

Front Line Server /Hostess Manager

Lubby's Cafeteria
07.1995 - 12.1996
  • Confirmed continual compliance with all applicable laws and regulations regarding store operations.
  • Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Cashier

Texas State Book Store
08.1991 - 11.1992
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Line Server

Texas State University
02.1991 - 09.1991
  • Took customer orders and prepared take-out items.
  • Kept work and food areas pristine to meet presentation and food safety requirements.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.

Education

GED -

San Marcos High School
San Marcos, TX
01.1991

Skills

  • Microsoft Office
  • Meeting Support
  • Special Projects
  • Financial Leadership
  • Administrative Arrangements
  • Annual Evaluations
  • Office Management
  • Social Behaviors
  • Strategic Planning
  • Diagnosis and Troubleshooting
  • Continuous Improvements
  • Client Correspondence
  • Office Supplies and Inventory

Timeline

Center Administrator

Redwood Community Center,Inc Dba Centro Esperanza
03.2009 - Current

Restaurant Manager

McDonald's Restaurant
08.2005 - 11.2007

School Crossing Guard

San Marcos School District
08.1995 - 12.1996

Front Line Server /Hostess Manager

Lubby's Cafeteria
07.1995 - 12.1996

Cashier

Texas State Book Store
08.1991 - 11.1992

Line Server

Texas State University
02.1991 - 09.1991

GED -

San Marcos High School

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Sulema Arrecis