SULEMA CASTREJON
Customer Service
PO Box 329 Tonasket,WA
Summary
Friendly Bilingual receptionist with 18 years of dedicated customer service experience. Dedicated to exceeding customer service through effective communication skills and abilities. I am committed to giving high quality compassionate care to all patients at all times.
Work History
WIC Certifier
Family Health Centers
Tonasket, Washington
11.2013 - Current
- Documented all communication with applicants and inputted information into system using Cascades System.
- Followed guidelines when reviewing applicant data to determine eligibility for pregnant, breastfeeding, post-partum mother's, infants and children up to age 5. for WIC program benefits.
- Scheduled in office, or phone appointments with caregiver to gather information and refer to appropriate local county resources.
- Referred and scheduled appointments for high risk clients with WIC Dietitian.
- Used Cascades electronic system to document appointment notes and outcomes.
Early Head Start Family/ Child Educator/ Teacher
Okanogan County Child Development Association
Tonasket, Washington
03.2010 - 11.2013
- Organized daily activities to teach preschool children.
- Educated and interacted with pre-school age children in-class, and off-site. Helped in the development of social skills of the child in order to prepare them to enter kindergarten in the future concentrating on language,motor and social development.
- Educating parents on children development and community services available.
- Documenting observations of students, using electronic system.
- Doing weekly home visits with families to have more 1 on 1 interaction with student.
Outreach/ Enrollment Community Health Worker
Family Health Centers
Okanogan, Washington
12.2009 - 03.2010
- Explained required eligibility applications to patients and helped complete health insurance applications & other benefit applications for services needed.
- Referred patients to resources available in our community.
- Interpreted for Doctors, nurses and patients for a successful clinic visit.
Certified Medical Interpreter
North Valley Hospital
Tonasket, WA
01.2009 - 06.2011
- Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
- Followed ethical codes to protect confidentiality of patient medical information.
- Interpreted for Doctors, nurses and patients at Emergency Room visits, Delivery Room, and Inpatient office procedures.
First Steps Maternity Support Services CHW
Family Health Centers
Tonasket, United States
05.2007 - 11.2009
- Partnered with healthcare team to address care plan management, development and implementation.
- Provided Health care education including gestational diabetes, warning signs in pregnancy and breastfeeding.
- Interviewed expecting mothers before rooming them at medical clinic who would come to have their routine prenatal appointments with Medical provider. Documented patient health history, allergies, current complaints, medications and previous prenatal history.
- Helped schedule other medical appointments needed such as Ultrasounds, Non- stress tests.
- Made routine home visit with pregnant and post partum women.
- Also after, delivery of baby rooming Infants for their newborn appointment check up with provider.
- Worked with clients to improve life choices and maximize benefits of programs.
WIC Certifier/ Clerk
Family Health Centers
Tonasket, WA
09.2001 - 05.2007
- Determine eligibility for economic assistance.
- Interviewing caregivers, taking & inputting anthropometric information of infants, children, expecting and post-partum participants into CIMS system. Assessing for high risk participants to WIC Registered Dietitian
- Scheduled ongoing bi-monthly and tri-monthly follow up appointments and to issue food benefits.
- Interpreted for WIC Registered Dietitian.
- Referred to local community resources available as needed in Okanogan County.
Admitting Clerk
North Valley Hospital
Tonasket, WA
04.1999 - 07.2020
- Greeting, directing patients and visitors.
- Verifying patient details and health insurance coverage.
- Answering and Transferring calls using multi-line phone using intercom.
- Interpreted for hospital patients, doctors and nurses at medical appointments.
Education
Basic Life Support (CPR& AED) Card - Language
03.2022
Medical Assistant Phlebotomist Certification -
07.2013
Child Development Associate -
04.2011
Parent Educator Certificate - Prenatal To 3 Year
05.2010
Certified Social Interpreter - Language
07.2008
Certified Medical Interpreter - Language
08.2007
High School Diploma -
06.2001
Skills
- Applicant Support and Service
- Confidential Records Management
- Clerical Skills
- Patient Scheduling
- Customer Satisfaction
- Telephone Etiquette
- Appointment Setting
- Paperwork and Documentation
- Office Operations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
WIC Certifier - Family Health Centers
11.2013 - Current
Early Head Start Family/ Child Educator/ Teacher - Okanogan County Child Development Association
03.2010 - 11.2013
Outreach/ Enrollment Community Health Worker - Family Health Centers
12.2009 - 03.2010
Certified Medical Interpreter - North Valley Hospital
01.2009 - 06.2011
First Steps Maternity Support Services CHW - Family Health Centers
05.2007 - 11.2009
WIC Certifier/ Clerk - Family Health Centers
09.2001 - 05.2007
Admitting Clerk - North Valley Hospital
04.1999 - 07.2020
American Heart Association - Basic Life Support (CPR& AED) Card, Language
Department of Health - Medical Assistant Phlebotomist Certification,
CDA National Credentialing Program - Child Development Associate,
National Center For Parents As Teachers - Parent Educator Certificate, Prenatal To 3 Year
Department of Social And Health Services - Certified Social Interpreter, Language
Department of Social And Health Services - Certified Medical Interpreter, Language
Oroville High School - High School Diploma,
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