Sulema Nerio
Pharr,TX
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated expertise, including competitive offerings, pricing and market positioning. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Office Manager
DR. NORMA IGLESIAS,N.D.
05.2001 - 10.2014
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Reported to senior management on organizational performance and progress toward goals.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Evaluated employee records and productivity and submitted evaluation reports.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Laboratory Technician
Dr. Bertha Medina,MD.
05.1993 - 05.2001
- Performed routine maintenance and calibration of laboratory equipment to produce accurate results.
- Followed safety protocols to maintain safe and secure laboratory environment.
- Prepared laboratory samples for analysis and performed data entry for accurate reporting.
- Prepared reagents and solutions, making readily available during testing for convenience.
- Performed comprehensive analysis of patient samples and generated detailed reports to inform medical staff of results.
- Trained and supervised new laboratory staff to improve skills in laboratory procedures.
- Documented and reported equipment malfunctions to supervisor for fast resolution and maintenance.
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
- Utilized various medical laboratory equipment to conduct tests and analyses.
- Utilized expertise in microbiology, chemistry, and hematology to help with diagnosis of medical issues.
- Participated in laboratory audits and assessments to maintain compliance and improve results.
- Recorded and maintained accurate data to facilitate tracking of results.
- Maintained strict aseptic fields when collecting biological samples, minimizing staff, and patient infection risks.
- Utilized advanced technologies to identify and analyze complex medical samples.
- Conducted wide range of laboratory tests and recorded results.
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
- Analyzed and interpreted data, accurately identifying and reporting laboratory results.
- Operated wide range of laboratory equipment and instruments to complete analysis.
- Documented and verified patient information using laboratory information system.
- Upheld laboratory protocols dictated by facility, governing agencies, or special project requirements.
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
- Troubleshot problems with equipment and recalibrated devices or brought serious concerns to supervisor for handling.
- Identified and traced quality control issues impacting laboratory results.
- Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
- Used correct formulas and procedures to prepare solutions and reagents for testing needs.
- Summarized test results and activities for management via verbal updates or written reports.
- Followed Good Laboratory Practices (GLP) consistently across daily activities and special products.
- Assessed new protocols and equipment for relevance and helped implement chosen updates.
- Consulted with outside professionals and specialists about tests and testing results.
- Set up, maintained and verified sterility of lab equipment and tools.
- Removed samples of materials following good practices to achieve accurate test results.
- Specialized in conducting [Type] tests with accuracy and precision.
Education
Associate of Science - Medical Assisting
San Antonio College of Medical And Dental Assist.
McAllen, TX08.1986
Skills
- Policy and Procedure Modification
- Preparation of Pleadings
- Cash Flow and Reconciliation
- Profit and Loss Statements
- Enforce Policies
- Clerical Support
- Evaluate Performance
- Performance Improvement
- Training and Development
- Office Supplies and Inventory
- Project Management
- Mail Handling
- Licensing Requirements
- Written Communication
- Administrative Oversight
- Credit and Collections
- Financial Reporting
- Staff Training
- Biweekly Payroll Processing
- Scheduling
- Office Management Software
- Monthly Closings
- Regulatory Compliance
- Documentation
- Deposit Collection
- Handling Complaints
Languages
English
Spanish
Timeline
Office Manager
DR. NORMA IGLESIAS,N.D.
05.2001 - 10.2014
Laboratory Technician
Dr. Bertha Medina,MD.
05.1993 - 05.2001
Associate of Science - Medical Assisting
San Antonio College of Medical And Dental Assist.
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