Sulema A. Cortez
Richmond
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
11
11
years of professional experience
Work History
Fragrance Sales Freelancer
Coworx
11.2023 - Current
- Increased customer satisfaction by providing personalized fragrance recommendations based on individual preferences and needs.
- Enhanced sales revenue by effectively demonstrating product features and benefits to potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Provided positive first impressions to welcome existing, new, and potential customers.
Assistant Manager
Little Peoples Dentistry
11.2021 - 11.2023
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Managed accurate and fully compliant AP/AR operations by documenting expenses, reconciling accounts and correcting discrepancies.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads
Legal Assistant
The Adams Law Firm
08.2019 - 01.2020
- Performed administrative tasks, including revising and finalizing letters, briefs and memos
- Managed billable hour tracking, payroll, client invoicing and schedules for six-attorney office
- Diligently edited legal correspondence for grammar and spelling
- Arranged for delivery of legal correspondence to clients, witnesses and court officials
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency
- Supported team of 6 attorneys in practice of Family, Estate Planning and Personal Injury law
- Set appointments and kept calendars up to date for 6 attorneys and other staff using Time Matters and Outlook
- Completed and filed financial documentation for accounting purposes
- Accepted payments for consultations and retainers for services and discussed remaining balances with customers to take accounts to zero
- Executed billing tasks and recorded information in company databases
Administrative Assistant
The Dean Law Firm PLLC.
10.2018 - 06.2019
- Composed internal memos and external correspondence for senior management, and reviewed all documentation to eliminate errors
- Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance
- Offered office-wide Keap software support and training, including troubleshooting issues and optimizing usage
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
- Scheduled office meetings and client appointments for team of 4 Attorneys and 7 support staff
- Participated in law case meetings, transcribed meeting minutes and tracked case statuses
- Drafted professional business memos, letters and marketing copy to support business objectives and growth
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes
- Supported all Attorneys through document management, calendar organization and collateral preparation for meetings
Financial Aid Associate
College of Biblical Studies
06.2013 - 06.2015
- General administrative duties including; data entry, maintaining files, created new student files
- Created procedures and instruction manuals
- Maintained current website information, processing information from the Department of Education into multiple systems
- Provided, support; including answering and directing calls, maintaining student correspondence
- Maintaining compliance with Department of Education and College of Biblical Studies policies and procedures
- Trained new employees on multiple programs and data entry software
- Maintained institutional solvency with current, accurate and fully compliant financial records
- Communicated with prospective students to illustrate available financial aid opportunities within their area of study.
Education
Bachelor of Science - Organizational Leadership, Business Administration, Communications and Accounting
College of Biblical Studies
Houston2024
Skills
- Microsoft Office
- Excellent planner and coordinator
- Data entry and Database management
- Creation and Implementation of policy and procedures
- Editing & proofing
- Marketing and advertising
- Lead generation
- Professional phone etiquette
- Fluent in English and Spanish
- Official Notary
- Exceptional communication
Timeline
Fragrance Sales Freelancer
Coworx
11.2023 - Current
Assistant Manager
Little Peoples Dentistry
11.2021 - 11.2023
Legal Assistant
The Adams Law Firm
08.2019 - 01.2020
Administrative Assistant
The Dean Law Firm PLLC.
10.2018 - 06.2019
Financial Aid Associate
College of Biblical Studies
06.2013 - 06.2015
Bachelor of Science - Organizational Leadership, Business Administration, Communications and Accounting
College of Biblical Studies
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